Samsung U600 problem

_Cleo_ · 25-03-2008, 00:09

Hey,
My U600 has now started freezing if i write a text and will then restart itself and return to the main menu, loosing the text that i wrote. It seems to be only if it is on predictive text. Does anyone know any way to resolve this?
Thanks,
Cleo

grimbo38 · 25-03-2008, 17:42

Does it happen when you are deleting an incorrect spelling or at any time ?

_Cleo_ · 26-03-2008, 02:59

At any time. It tends to let me type out a few words and then it will just go..

grimbo38 · 26-03-2008, 11:04

It sounds like a software problem to me, if it is still within warranty i would take it back to your network provider and get it checked out or if you have insurance i need say no more

_Cleo_ · 26-03-2008, 12:12

It's not within warranty anymore unfortunately and it is not insured either..
Only thing I can do to resolve my problem is to text without predictive text. But thank you for your help.

27-03-2008, 01:53

Hi i have exactly the same problem! been happenin for about 3months now, its so annoying as i always use predictive text!
iv never found a solution to it, iv just coped with it - contract runs out soon so will be upgrading anyway.

_Cleo_ · 27-03-2008, 16:20

Ah, well it is reassuring to know Im not the only one ha.. I have actually found a few posts on other sites with the same problem.
I still like this phone, even if I have had it for a while. But maybe I should get a new one too

simonmoore · 29-03-2008, 14:45

I have just hung up the phone with Orange as my mums handset does the same as above. I was told the following statement.

"There is an ongoing issue with this handset. Orange are working close with Samsung to fix the problem. There is no timescale for a fix. As a temp fix customers are advised to turn off the T9 function. Customer service staff are not to replace the handset as this will not fix the fault."

I am a bit miffed as she got it from the Catalogue but there systems as down until tomorrow. Should i be able to request a replacement from them?

_Cleo_ · 30-03-2008, 20:30

I don't see why you cant??
I'm with 02 not Orange, so not sure how Orange are with issues like that... but cant imagine them being too nice so good luck with that

I have had my phone off T9 for about a month now and it still has the same problem..

prking · 31-03-2008, 07:56

Unfortunately, this is a well known issue with the phone. There is little point swapping the phone because the new one will develop the same fault. Given the other faults with the phone, I would see if you could exchange for a different make.

25-03-2008, 00:09	#1
_Cleo_ Forum Member Join Date: Mar 2008 Location: London Posts: 121	Samsung U600 problem Hey, My U600 has now started freezing if i write a text and will then restart itself and return to the main menu, loosing the text that i wrote. It seems to be only if it is on predictive text. Does anyone know any way to resolve this? Thanks, Cleo

25-03-2008, 17:42	#2
grimbo38 Forum Member Join Date: Nov 2007 Posts: 27	Does it happen when you are deleting an incorrect spelling or at any time ?

26-03-2008, 02:59	#3
_Cleo_ Forum Member Join Date: Mar 2008 Location: London Posts: 121	At any time. It tends to let me type out a few words and then it will just go..

26-03-2008, 11:04	#4
grimbo38 Forum Member Join Date: Nov 2007 Posts: 27	It sounds like a software problem to me, if it is still within warranty i would take it back to your network provider and get it checked out or if you have insurance i need say no more

26-03-2008, 12:12	#5
_Cleo_ Forum Member Join Date: Mar 2008 Location: London Posts: 121	It's not within warranty anymore unfortunately and it is not insured either.. Only thing I can do to resolve my problem is to text without predictive text. But thank you for your help.

27-03-2008, 01:53	#6
widnes88 Posts: n/a	Hi i have exactly the same problem! been happenin for about 3months now, its so annoying as i always use predictive text! iv never found a solution to it, iv just coped with it - contract runs out soon so will be upgrading anyway.

27-03-2008, 16:20	#7
_Cleo_ Forum Member Join Date: Mar 2008 Location: London Posts: 121	Ah, well it is reassuring to know Im not the only one ha.. I have actually found a few posts on other sites with the same problem. I still like this phone, even if I have had it for a while. But maybe I should get a new one too

29-03-2008, 14:45	#8
simonmoore Inactive Member Join Date: Nov 2004 Location: Whitwell, Near Worksop Posts: 632	I have just hung up the phone with Orange as my mums handset does the same as above. I was told the following statement. "There is an ongoing issue with this handset. Orange are working close with Samsung to fix the problem. There is no timescale for a fix. As a temp fix customers are advised to turn off the T9 function. Customer service staff are not to replace the handset as this will not fix the fault." I am a bit miffed as she got it from the Catalogue but there systems as down until tomorrow. Should i be able to request a replacement from them?

30-03-2008, 20:30	#9
_Cleo_ Forum Member Join Date: Mar 2008 Location: London Posts: 121	I don't see why you cant?? I'm with 02 not Orange, so not sure how Orange are with issues like that... but cant imagine them being too nice so good luck with that I have had my phone off T9 for about a month now and it still has the same problem..

31-03-2008, 07:56	#10
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Unfortunately, this is a well known issue with the phone. There is little point swapping the phone because the new one will develop the same fault. Given the other faults with the phone, I would see if you could exchange for a different make.

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Samsung U600 problem