Hello, this is my first post.
I am posting because I wanted to share what I have been told by Tiscali over the last few days in the hope that some of it isn't accurate or that someone could suggest a way out of my dilemma.
I've been a Homechoice customer for a number of years. My silver Homechoice box stopped working on Friday morning. Technical support was friendly and took me through a process but confirmed that the box is dead.
I was told that the only solution would be to migrate me to the Tiscali service which would require a new box and that an engineer would have to visit. The next available date offered for an engineer was in about 2 weeks and the next date on which I would be able to be at home in order to meet an engineer was in about a month.
I was told that there was no possibility of sending me a new or temporary box in the post and that although I have a spare ADSL modem that wouldn't work as a temporary measure because of the nature of the Homechoice / Tiscali broadband service.
Worst of all I was told that at the point of migration (or "maybe a couple of days afterwards") I would lose my homechoice.co.uk email address.
So in summary no internet (or TV) for a month, no possibility of a stop gap solution, and then no way of keeping my email address (which means a very tedious process of informing friends, family, banks etc).
To add insult to injury I called customer support today (which had been closed for the 4 day Easter holiday) to get a MAC in order to transfer to another ISP and was informed by a recorded message that I wouldn't be able to get through because of technical difficulties.
Can this be correct? I feel trapped. I'd be grateful for any thought or help.
I am posting because I wanted to share what I have been told by Tiscali over the last few days in the hope that some of it isn't accurate or that someone could suggest a way out of my dilemma.
I've been a Homechoice customer for a number of years. My silver Homechoice box stopped working on Friday morning. Technical support was friendly and took me through a process but confirmed that the box is dead.
I was told that the only solution would be to migrate me to the Tiscali service which would require a new box and that an engineer would have to visit. The next available date offered for an engineer was in about 2 weeks and the next date on which I would be able to be at home in order to meet an engineer was in about a month.
I was told that there was no possibility of sending me a new or temporary box in the post and that although I have a spare ADSL modem that wouldn't work as a temporary measure because of the nature of the Homechoice / Tiscali broadband service.
Worst of all I was told that at the point of migration (or "maybe a couple of days afterwards") I would lose my homechoice.co.uk email address.
So in summary no internet (or TV) for a month, no possibility of a stop gap solution, and then no way of keeping my email address (which means a very tedious process of informing friends, family, banks etc).
To add insult to injury I called customer support today (which had been closed for the 4 day Easter holiday) to get a MAC in order to transfer to another ISP and was informed by a recorded message that I wouldn't be able to get through because of technical difficulties.
Can this be correct? I feel trapped. I'd be grateful for any thought or help.