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Who Owns The NTE5 Faceplate? Me or BT |
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#1 |
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Forum Member
Join Date: Dec 2005
Posts: 8
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Who Owns The NTE5 Faceplate? Me or BT
when I had BB first put in 2+ years ago a BT engineer came along and re wired the entire house. He installed a NTE5 Line Box next to my PC and fitted the ADSL faceplate adaptor.
I am now having probs with an intermitent BB connection and I hear noise on the line. I have proven the fault is with the Faceplate Adaptor. But my ISP are unable to confirm who is responsible for this me or BT. They said they could book an engineer, but if the faceplate was considered mine I could be charge £140, does anyone know it this piece of my BT wiring is mine or BT |
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#2 |
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Forum Member
Join Date: Nov 2005
Location: West Midlands
Posts: 6,914
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From:
http://www.buzzhost.co.uk/nte5.php "Today 'BT' is no longer responsible for the telephone network or your NTE5. That 'honour' now falls to a company called 'Open reach'. Openreach are responsible for the telephone network and work for BT, Sky, Orange, TalkTalk and any other SERVICE PROVIDER that rents lines from them in a wholesale capacity" and about the future, about external NTE: "The telephone company will maintain the line to it and the NTE itself. The wiring from it going into the house will be the responsibility of the householder" |
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#3 |
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Forum Member
Join Date: Feb 2008
Posts: 1,532
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Quote:
From:
http://www.buzzhost.co.uk/nte5.php "Today 'BT' is no longer responsible for the telephone network or your NTE5. That 'honour' now falls to a company called 'Open reach'. Openreach are responsible for the telephone network and work for BT, Sky, Orange, TalkTalk and any other SERVICE PROVIDER that rents lines from them in a wholesale capacity" and about the future, about external NTE: "The telephone company will maintain the line to it and the NTE itself. The wiring from it going into the house will be the responsibility of the householder" BT / Openreach / whoever-but-not-you are responsible for the line up to and including the test socket behind the faceplate. |
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#4 |
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Forum Member
Join Date: Jun 2007
Location: manchester
Posts: 946
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Quote:
when I had BB first put in 2+ years ago a BT engineer came along and re wired the entire house. He installed a NTE5 Line Box next to my PC and fitted the ADSL faceplate adaptor.
I am now having probs with an intermitent BB connection and I hear noise on the line. I have proven the fault is with the Faceplate Adaptor. But my ISP are unable to confirm who is responsible for this me or BT. They said they could book an engineer, but if the faceplate was considered mine I could be charge £140, does anyone know it this piece of my BT wiring is mine or BT |
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#5 |
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Forum Member
Join Date: Dec 2005
Posts: 8
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with the face plate on I here a noise on the phone, faint fax like noise, with the face plate off no noise, this is why I think the filter in the faceplate is faulty.
not sure if the below means anything about the noise issue Status: Configured Current Line Status --- INIT Link Type --- Interleaved Path [Go Top] Data Rate: Stream Type Actual Data Rate Up Stream 0 (Kbps.) Down Stream 0 (Kbps.) [Go Top] Operation Data / Defect Indication: Operation Data Upstream Downstream Noise Margin 25 dB 8 dB Attenuation 55 dB 51 dB |
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#6 |
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Forum Member
Join Date: Dec 2005
Posts: 8
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The router also shows this
Indicator Name Near End Indicator Far End Indicator Fast Path FEC Correction 0 0 Interleaved Path FEC Correction 0 0 Fast Path CRC Error 0 16 Interleaved Path CRC Error 0 0 Loss of Signal Defect 210 --- Fast Path HEC Error 0 0 Interleaved Path HEC Error 0 0 |
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#7 |
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Forum Member
Join Date: Jan 2006
Location: Atherstone, Warwickshire
Posts: 297
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If you get noise with the front plate but not without then it's probably the plate. Remove it and plug an ordinary filter into the test socket behind and see how your ADSL pans out. If you still have problems then ring your provider.
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