when I had BB first put in 2+ years ago a BT engineer came along and re wired the entire house. He installed a NTE5 Line Box next to my PC and fitted the ADSL faceplate adaptor.

I am now having probs with an intermitent BB connection and I hear noise on the line. I have proven the fault is with the Faceplate Adaptor. But my ISP are unable to confirm who is responsible for this me or BT.

They said they could book an engineer, but if the faceplate was considered mine I could be charge £140, does anyone know it this piece of my BT wiring is mine or BT

From:

http://www.buzzhost.co.uk/nte5.php

"Today 'BT' is no longer responsible for the telephone network or your NTE5. That 'honour' now falls to a company called 'Open reach'. Openreach are responsible for the telephone network and work for BT, Sky, Orange, TalkTalk and any other SERVICE PROVIDER that rents lines from them in a wholesale capacity"

and about the future, about external NTE:

"The telephone company will maintain the line to it and the NTE itself. The wiring from it going into the house will be the responsibility of the householder"

If you know for sure that it is the little unscrewable faceplate on your master socket, then you can simply purchase a new filtered one of those for around £10 - it'll use a high quality broadband filter (profit...!) and £10 or so is far less than the possible £140.

BT / Openreach / whoever-but-not-you are responsible for the line up to and including the test socket behind the faceplate.

bit of a grey one this one, as you don't have the standard faceplate, but a specialised b/b one, regardless of wether it was fitted by an engineer or not. the responsibility is yours and if we were called out then chances are you would be charged. if it was the regular faceplate and by some strange reason they go faulty, i.e not down to dampness then we will change them out free of charge. have you proved the fault into the faceplate, i.e with the extn's disconnected of the back? if it's definately that that is faulty then your best bet is the next time you see an openreach van is just to ask the engineer for a nte5.

with the face plate on I here a noise on the phone, faint fax like noise, with the face plate off no noise, this is why I think the filter in the faceplate is faulty.

not sure if the below means anything about the noise issue


Status:

Configured
Current

Line Status
---
INIT

Link Type
---
Interleaved Path


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Data Rate:
Stream Type
Actual Data Rate

Up Stream
0 (Kbps.)

Down Stream
0 (Kbps.)


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Operation Data / Defect Indication:
Operation Data
Upstream
Downstream

Noise Margin
25 dB
8 dB

Attenuation
55 dB
51 dB

The router also shows this


Indicator Name Near End Indicator Far End Indicator

Fast Path FEC Correction 0 0
Interleaved Path FEC Correction 0 0
Fast Path CRC Error 0 16
Interleaved Path CRC Error 0 0
Loss of Signal Defect 210 ---
Fast Path HEC Error 0 0
Interleaved Path HEC Error 0 0

If you get noise with the front plate but not without then it's probably the plate. Remove it and plug an ordinary filter into the test socket behind and see how your ADSL pans out. If you still have problems then ring your provider.