VIRGIN MOBILE, Stopping the Rollover minutes from end of April

garbage456 · 28-03-2008, 10:53

I was shocked to find out from the end of april they are stopping the rollover minutes and texts.

Was in a text message sent today from 789.

Waffles · 28-03-2008, 10:58

http://www.virginmobilepeople.com/300300/

Yeah, just got the text myself. Very annoying!

garbage456 · 28-03-2008, 11:40

but dont worry all is ok, they are giving us 20% off Toni and Guy.

Par-lease.

Finglonga · 28-03-2008, 12:37

Would that be a good enough reason for an early opt out of a contract? if so they could lose a few customers.

garbage456 · 28-03-2008, 13:04

Quote:

Originally Posted by Finglonga

Would that be a good enough reason for an early opt out of a contract? if so they could lose a few customers.

well i am in there 30 day contract so I can leave at anytime, still 300 mins for £10 a month is still good.

But is there a retention deal available?

Lawe13 · 28-03-2008, 13:37

Quote:

Originally Posted by Finglonga

Would that be a good enough reason for an early opt out of a contract? if so they could lose a few customers.

Yes that is a change in the Ts & Cs which makes them worse for an existing subscriber. So yes that is an early contract release clause.

RT1981 · 28-03-2008, 16:45

Quote:

Originally Posted by Lawe13

Yes that is a change in the Ts & Cs which makes them worse for an existing subscriber. So yes that is an early contract release clause.

NO NO NO

Its only happening on the 300/300 cable sim only, where you haven't even signed a contract! We've given more than 30 days notice (as we have to) so if anyone doesn't like it they can leave by their own accord

garbage456 · 28-03-2008, 18:06

i wonder if they arent going to offer retention deals as they dont want people on there as they are not making any money on the £10 sim offer.

Deanparkr · 28-03-2008, 20:36

Is this the new data rate for everyone or just for the 300/300 ?

£2 per MB is still a bit ridiculous though!

garbage456 · 29-03-2008, 11:07

I just wrote this to them

I am very upset and angry at the text message I received yesterday from 789 about the non rollover minutes and texts from 28 April 2008.
This is one of the reasons that I joined Virgin Cable and Virgin Mobile.
I do hope in Hindsite that you realise this is wrong and change you decision or reduce the monthly charge (which used to be half price of non-cable customers at £20) so no only do non cable customers now get there sim for £15, so they are saving £5 a month, I now have to put up with not getting rollover minutes, I and I am sure many (based on what I have read on other websites) others will be strongly considering our future with Virgin Media and Mobile if this goes ahead.

RT1981 · 29-03-2008, 12:58

Quote:

Originally Posted by garbage456

I just wrote this to them

I am very upset and angry at the text message I received yesterday from 789 about the non rollover minutes and texts from 28 April 2008.
This is one of the reasons that I joined Virgin Cable and Virgin Mobile.
I do hope in Hindsite that you realise this is wrong and change you decision or reduce the monthly charge (which used to be half price of non-cable customers at £20) so no only do non cable customers now get there sim for £15, so they are saving £5 a month, I now have to put up with not getting rollover minutes, I and I am sure many (based on what I have read on other websites) others will be strongly considering our future with Virgin Media and Mobile if this goes ahead.

Hold your horses, new Media Mobile tariffs being released on 1st May

garbage456 · 29-03-2008, 18:26

Quote:

Originally Posted by RT1981

Hold your horses, new Media Mobile tariffs being released on 1st May

really have you any details

garbage456 · 29-03-2008, 18:27

Quote:

Originally Posted by RT1981

Hold your horses, new Media Mobile tariffs being released on 1st May

I will have a look on net now for some links

garbage456 · 29-03-2008, 18:29

Cant find nothing about it on the net, where did you hear about it?

plymouthbloke1974 · 29-03-2008, 18:50

I don't see what the big fuss is to be honest. Just make sure your mins and texts are used each month. Problem solved. If you don't like it, go to another network that offers rollover minutes....

....Oh, wait..... no other network does anymore

garbage456 · 29-03-2008, 20:24

Quote:

Originally Posted by simax

I don't see what the big fuss is to be honest. Just make sure your mins and texts are used each month. Problem solved. If you don't like it, go to another network that offers rollover minutes....

....Oh, wait..... no other network does anymore

big fuss is

(a) we might be able to something for nothing, eg a free phone, reduced monthly tarriff.

(b) we are letting them know that they cant just do anything they want to make our monthly package worse and expect silence from us.

(c) I said I am staying anyway as have most people on here.

garbage456 · 29-03-2008, 20:25

Quote:

Originally Posted by RT1981

Hold your horses, new Media Mobile tariffs being released on 1st May

hi, sorry I cant find any mention of new tarriffs anywhere.

garbage456 · 29-03-2008, 20:38

Virgin have phoned me up, wait there i will be off the phone in a minute.

garbage456 · 29-03-2008, 20:41

Right, well unlike 3 the first question was not "hello, sir, I do understand the question"
He was a very well spoken man and at 8.30pm on a saturday night !!!!!
He basically said there are a few new packages coming out very shortly, and we have reduced the internet charges to 0.2 per kb was 0.5 per kb.

I said to him whats the point of stopping rollover minutes as these minutes were part of £10 paid by me to use in 1 month, if I havent used them why should I lose them, as you have already allocated me these minute its like you are given me extra just, ROLLING THEM OVER.

Anyway I must say what a fantastic service this is again, to ring personally.
Anyway keep your eyes open for some new tarriffs.

plymouthbloke1974 · 29-03-2008, 20:44

Quote:

Originally Posted by garbage456

big fuss is

(a) we might be able to something for nothing, eg a free phone, reduced monthly tarriff.

(b) we are letting them know that they cant just do anything they want to make our monthly package worse and expect silence from us.

(c) I said I am staying anyway as have most people on here.

That's the whole point. They can do what they like.

garbage456 · 29-03-2008, 20:48

Quote:

Originally Posted by simax

That's the whole point. They can do what they like.

yes and thats my point, people will leave if they can do what they want.

plymouthbloke1974 · 29-03-2008, 21:17

Quote:

Originally Posted by garbage456

yes and thats my point, people will leave if they can do what they want.

But the whole point is that all the networks state in their T+C's that they can do what they like with no notice... so if you were to leave, where would you leave to?

RT1981 · 30-03-2008, 10:37

i work in stores, soon as any info comes out i'll let you know

garbage456 · 30-03-2008, 12:24

Quote:

Originally Posted by simax

But the whole point is that all the networks state in their T+C's that they can do what they like with no notice... so if you were to leave, where would you leave to?

oh ffs of course they can do whatever they want in T & C's

but its WHAT they do.

If putting up the price of the tarrif from £10 a month to £11 a month isnt bad
But £10 a month to £20 a month is extreme.

Virgin need to be aware there are limits.

garbage456 · 30-03-2008, 12:26

Quote:

Originally Posted by simax

But the whole point is that all the networks state in their T+C's that they can do what they like with no notice... so if you were to leave, where would you leave to?

anywhere but Orange.

28-03-2008, 10:53	#1
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	VIRGIN MOBILE, Stopping the Rollover minutes from end of April I was shocked to find out from the end of april they are stopping the rollover minutes and texts. Was in a text message sent today from 789.

28-03-2008, 10:58	#2
Waffles Forum Member Join Date: May 2004 Posts: 4,385	http://www.virginmobilepeople.com/300300/ Yeah, just got the text myself. Very annoying!

28-03-2008, 11:40	#3
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	but dont worry all is ok, they are giving us 20% off Toni and Guy. Par-lease.

28-03-2008, 12:37	#4
Finglonga Forum Member Join Date: Jul 2004 Location: Stafford. Posts: 4,706	Would that be a good enough reason for an early opt out of a contract? if so they could lose a few customers.

28-03-2008, 13:04	#5
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	Quote: Originally Posted by Finglonga Would that be a good enough reason for an early opt out of a contract? if so they could lose a few customers. well i am in there 30 day contract so I can leave at anytime, still 300 mins for £10 a month is still good. But is there a retention deal available?

28-03-2008, 13:37	#6
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	Quote: Originally Posted by Finglonga Would that be a good enough reason for an early opt out of a contract? if so they could lose a few customers. Yes that is a change in the Ts & Cs which makes them worse for an existing subscriber. So yes that is an early contract release clause.

28-03-2008, 16:45	#7
RT1981 Forum Member Join Date: Oct 2007 Location: Gloucester Posts: 338	Quote: Originally Posted by Lawe13 Yes that is a change in the Ts & Cs which makes them worse for an existing subscriber. So yes that is an early contract release clause. NO NO NO Its only happening on the 300/300 cable sim only, where you haven't even signed a contract! We've given more than 30 days notice (as we have to) so if anyone doesn't like it they can leave by their own accord

28-03-2008, 18:06	#8
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	i wonder if they arent going to offer retention deals as they dont want people on there as they are not making any money on the £10 sim offer.

28-03-2008, 20:36	#9
Deanparkr Forum Member Join Date: Jun 2003 Posts: 813	Is this the new data rate for everyone or just for the 300/300 ? £2 per MB is still a bit ridiculous though!

29-03-2008, 11:07	#10
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	I just wrote this to them I am very upset and angry at the text message I received yesterday from 789 about the non rollover minutes and texts from 28 April 2008. This is one of the reasons that I joined Virgin Cable and Virgin Mobile. I do hope in Hindsite that you realise this is wrong and change you decision or reduce the monthly charge (which used to be half price of non-cable customers at £20) so no only do non cable customers now get there sim for £15, so they are saving £5 a month, I now have to put up with not getting rollover minutes, I and I am sure many (based on what I have read on other websites) others will be strongly considering our future with Virgin Media and Mobile if this goes ahead.

29-03-2008, 12:58	#11
RT1981 Forum Member Join Date: Oct 2007 Location: Gloucester Posts: 338	Quote: Originally Posted by garbage456 I just wrote this to them I am very upset and angry at the text message I received yesterday from 789 about the non rollover minutes and texts from 28 April 2008. This is one of the reasons that I joined Virgin Cable and Virgin Mobile. I do hope in Hindsite that you realise this is wrong and change you decision or reduce the monthly charge (which used to be half price of non-cable customers at £20) so no only do non cable customers now get there sim for £15, so they are saving £5 a month, I now have to put up with not getting rollover minutes, I and I am sure many (based on what I have read on other websites) others will be strongly considering our future with Virgin Media and Mobile if this goes ahead. Hold your horses, new Media Mobile tariffs being released on 1st May

29-03-2008, 18:26	#12
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	Quote: Originally Posted by RT1981 Hold your horses, new Media Mobile tariffs being released on 1st May really have you any details

29-03-2008, 18:27	#13
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	Quote: Originally Posted by RT1981 Hold your horses, new Media Mobile tariffs being released on 1st May I will have a look on net now for some links

29-03-2008, 18:29	#14
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	Cant find nothing about it on the net, where did you hear about it?

29-03-2008, 18:50	#15
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	I don't see what the big fuss is to be honest. Just make sure your mins and texts are used each month. Problem solved. If you don't like it, go to another network that offers rollover minutes.... ....Oh, wait..... no other network does anymore

29-03-2008, 20:24	#16
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	Quote: Originally Posted by simax I don't see what the big fuss is to be honest. Just make sure your mins and texts are used each month. Problem solved. If you don't like it, go to another network that offers rollover minutes.... ....Oh, wait..... no other network does anymore big fuss is (a) we might be able to something for nothing, eg a free phone, reduced monthly tarriff. (b) we are letting them know that they cant just do anything they want to make our monthly package worse and expect silence from us. (c) I said I am staying anyway as have most people on here.

29-03-2008, 20:25	#17
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	Quote: Originally Posted by RT1981 Hold your horses, new Media Mobile tariffs being released on 1st May hi, sorry I cant find any mention of new tarriffs anywhere.

29-03-2008, 20:38	#18
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	Virgin have phoned me up, wait there i will be off the phone in a minute.

29-03-2008, 20:41	#19
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	Right, well unlike 3 the first question was not "hello, sir, I do understand the question" He was a very well spoken man and at 8.30pm on a saturday night !!!!! He basically said there are a few new packages coming out very shortly, and we have reduced the internet charges to 0.2 per kb was 0.5 per kb. I said to him whats the point of stopping rollover minutes as these minutes were part of £10 paid by me to use in 1 month, if I havent used them why should I lose them, as you have already allocated me these minute its like you are given me extra just, ROLLING THEM OVER. Anyway I must say what a fantastic service this is again, to ring personally. Anyway keep your eyes open for some new tarriffs.

29-03-2008, 20:44	#20
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Quote: Originally Posted by garbage456 big fuss is (a) we might be able to something for nothing, eg a free phone, reduced monthly tarriff. (b) we are letting them know that they cant just do anything they want to make our monthly package worse and expect silence from us. (c) I said I am staying anyway as have most people on here. That's the whole point. They can do what they like.

29-03-2008, 20:48	#21
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	Quote: Originally Posted by simax That's the whole point. They can do what they like. yes and thats my point, people will leave if they can do what they want.

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VIRGIN MOBILE, Stopping the Rollover minutes from end of April

29-03-2008, 21:17	#22
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Quote: Originally Posted by garbage456 yes and thats my point, people will leave if they can do what they want. But the whole point is that all the networks state in their T+C's that they can do what they like with no notice... so if you were to leave, where would you leave to?

30-03-2008, 10:37	#23
RT1981 Forum Member Join Date: Oct 2007 Location: Gloucester Posts: 338	i work in stores, soon as any info comes out i'll let you know

30-03-2008, 12:24	#24
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	Quote: Originally Posted by simax But the whole point is that all the networks state in their T+C's that they can do what they like with no notice... so if you were to leave, where would you leave to? oh ffs of course they can do whatever they want in T & C's but its WHAT they do. If putting up the price of the tarrif from £10 a month to £11 a month isnt bad But £10 a month to £20 a month is extreme. Virgin need to be aware there are limits.

30-03-2008, 12:26	#25
garbage456 Forum Member Join Date: Apr 2007 Location: sutton, surrey Posts: 7,513	Quote: Originally Posted by simax But the whole point is that all the networks state in their T+C's that they can do what they like with no notice... so if you were to leave, where would you leave to? anywhere but Orange.