Help with Nokia 6500 on three

satman17 · 28-03-2008, 15:14

I have just purchased a Nokia 6500 and connected to the 300 plan on the three network, i have problems in connecting to the 3g services, for example when i go to Tv and select pay 48p for tv for 24 hours it says, you are out of video covearge? and when i goto my three it dosnt load up properly, i know im not out of coverage because i work near a hospital with a cell on top of it (checked on the web), i have spoken to three and they are as useful as a needle in a condom factory saying that the network is working in the ipswich area.

Help?

BT@home · 28-03-2008, 15:51

Is the phone actually in 3g service though? Does the network indicator show 3G, or just normal network coverage ... that would certainly explain why the tv would not work.

satman17 · 28-03-2008, 16:32

there is a G in the top left corner?????

BT@home · 28-03-2008, 17:45

I think the G just means GPRS, can't remember if S40 includes a 3G symbol.

Can you perform video calls, this would ensure that you are receiving 3G services.

Massive Attack · 28-03-2008, 18:30

I have the same phone. It should say 3G in the very top left corner to the left of the signal bars.

If it doesn't, then you are only on 2G coverage.

satman17 · 28-03-2008, 19:54

Nope it dosnt say 3g in top left corner, i have tryed vid calls but says no umts service? so am i just outside the video calling area? i live in ipswich and the coverage map on the three site says its covered?

Massive Attack · 28-03-2008, 20:07

The only thing I can suggest is to travel elsehwere in the town and see if you get 3G signal. If you don't then you probably have a faulty phone

BT@home · 28-03-2008, 20:16

If your trying it whilst inside then try doing it in the open air (when visiting my parents they get zero coverage inside but simply standing in the garden gives a couple of 3G bars).

satman17 · 28-03-2008, 20:35

tryed standing outside, turned my phone off then on but no 3g, i just wondered if i should be doing something with the settings on my phone?

Massive Attack · 28-03-2008, 22:46

Quote:

Originally Posted by satman17

tryed standing outside, turned my phone off then on but no 3g, i just wondered if i should be doing something with the settings on my phone?

Your phone has two settings. One to log onto a 3G only network, and the other to log onto 3G as priority but it will connect to 2G if there is no 3G signal available.

Go to Menu > Settings > Phone > Network Mode

This should be set to 'Dual Mode' as standard. This means that if 3G is not available in the area, the phone will log onto 2G (I think Three's 2G provider is Orange although I could be wrong).

Go into the network mode and choose UTMS. If you end up with no signal at all, the phone is not picking up 3G and you need to contact three.

satman17 · 29-03-2008, 11:40

Got on the phone this morning to Three and the guy said a mast was down in ipswich, i asked hime for the location number and went on the web, and yes its the one close to me. i then spoke to the local three shop and asked them to confirm what the other guy said and he said yes its down and would take a couple of days to fix.

Massive Attack · 29-03-2008, 11:57

OK so you should be able to use it properly soon

Zeeshaan19 · 02-04-2008, 01:30

I have a Nokia 6500 Slide on Three. In my opinion this is the best phone i have ever had, and i have had many of the top-of-the-range phones.

There is a known problem with the 6500 Slide & Classic

Doing a simple search shows this

http://www.google.co.uk/search?hl=en...e+Search&meta=

Three & Nokia have stated this is a known problem with the 6500 Slide & Classic, but there is no fix for it yet, though it will be sorted in the next firmware update, so make sure you keep up-to-date on software upgrades.

28-03-2008, 15:14	#1
satman17 Forum Member Join Date: Feb 2007 Posts: 1,978	Help with Nokia 6500 on three I have just purchased a Nokia 6500 and connected to the 300 plan on the three network, i have problems in connecting to the 3g services, for example when i go to Tv and select pay 48p for tv for 24 hours it says, you are out of video covearge? and when i goto my three it dosnt load up properly, i know im not out of coverage because i work near a hospital with a cell on top of it (checked on the web), i have spoken to three and they are as useful as a needle in a condom factory saying that the network is working in the ipswich area. Help?

28-03-2008, 16:32	#3
satman17 Forum Member Join Date: Feb 2007 Posts: 1,978	yes there is a G in the top left corner?????

28-03-2008, 19:54	#6
satman17 Forum Member Join Date: Feb 2007 Posts: 1,978	nope Nope it dosnt say 3g in top left corner, i have tryed vid calls but says no umts service? so am i just outside the video calling area? i live in ipswich and the coverage map on the three site says its covered?

28-03-2008, 20:35	#9
satman17 Forum Member Join Date: Feb 2007 Posts: 1,978	? tryed standing outside, turned my phone off then on but no 3g, i just wondered if i should be doing something with the settings on my phone?

29-03-2008, 11:40	#11
satman17 Forum Member Join Date: Feb 2007 Posts: 1,978	sorted i think Got on the phone this morning to Three and the guy said a mast was down in ipswich, i asked hime for the location number and went on the web, and yes its the one close to me. i then spoke to the local three shop and asked them to confirm what the other guy said and he said yes its down and would take a couple of days to fix.

28-03-2008, 15:51	#2
BT@home Forum Member Join Date: Nov 2004 Posts: 1,911	Is the phone actually in 3g service though? Does the network indicator show 3G, or just normal network coverage ... that would certainly explain why the tv would not work.

28-03-2008, 17:45	#4
BT@home Forum Member Join Date: Nov 2004 Posts: 1,911	I think the G just means GPRS, can't remember if S40 includes a 3G symbol. Can you perform video calls, this would ensure that you are receiving 3G services.

28-03-2008, 18:30	#5
Massive Attack Forum Member Join Date: Mar 2008 Posts: 152	I have the same phone. It should say 3G in the very top left corner to the left of the signal bars. If it doesn't, then you are only on 2G coverage.

28-03-2008, 20:07	#7
Massive Attack Forum Member Join Date: Mar 2008 Posts: 152	The only thing I can suggest is to travel elsehwere in the town and see if you get 3G signal. If you don't then you probably have a faulty phone

28-03-2008, 20:16	#8
BT@home Forum Member Join Date: Nov 2004 Posts: 1,911	If your trying it whilst inside then try doing it in the open air (when visiting my parents they get zero coverage inside but simply standing in the garden gives a couple of 3G bars).

28-03-2008, 22:46	#10
Massive Attack Forum Member Join Date: Mar 2008 Posts: 152	Quote: Originally Posted by satman17 tryed standing outside, turned my phone off then on but no 3g, i just wondered if i should be doing something with the settings on my phone? Your phone has two settings. One to log onto a 3G only network, and the other to log onto 3G as priority but it will connect to 2G if there is no 3G signal available. Go to Menu > Settings > Phone > Network Mode This should be set to 'Dual Mode' as standard. This means that if 3G is not available in the area, the phone will log onto 2G (I think Three's 2G provider is Orange although I could be wrong). Go into the network mode and choose UTMS. If you end up with no signal at all, the phone is not picking up 3G and you need to contact three.

29-03-2008, 11:57	#12
Massive Attack Forum Member Join Date: Mar 2008 Posts: 152	OK so you should be able to use it properly soon

02-04-2008, 01:30	#13
Zeeshaan19 Forum Member Join Date: Sep 2005 Posts: 136	I have a Nokia 6500 Slide on Three. In my opinion this is the best phone i have ever had, and i have had many of the top-of-the-range phones. There is a known problem with the 6500 Slide & Classic Doing a simple search shows this http://www.google.co.uk/search?hl=en...e+Search&meta= Three & Nokia have stated this is a known problem with the 6500 Slide & Classic, but there is no fix for it yet, though it will be sorted in the next firmware update, so make sure you keep up-to-date on software upgrades.

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Help with Nokia 6500 on three