My New Phone Stolen?

lookoutapiano! · 31-03-2008, 14:10

Recently ordered an LG Viewty from play.com and it arrived today. The outer packaging was torn and had been sellotaped back together and the box inside had also been tampered with.
Opened the box to find no phone! Everything else, charger, software, earphones but an empty box where the phone should be.
Rang up play and they told me to send everything back to them recorded and when they recieve this they will send out a replacement.
Im so pissed off. Not at play because they have been really helpful, but at the scum who get away with this sort of thing!

_amanda_ · 31-03-2008, 15:01

Play will have the phone reported as stolen and an IMEI bar will be placed on the phone.

Its very hard to get an IMEI bar removed, as far as I know, so the person who has taken it will be left with an expensive brick...

Lawe13 · 31-03-2008, 16:53

Not sure if Play will be able to perform the IMEI bar as the database is only maintained by Network operators and not sellers.

If there is anyway you can obtain the IMEI I would suggest doing so and passing that to your network operator so they can add the IMEI to the database.

*AJ* · 31-03-2008, 17:00

Quote:

Originally Posted by _amanda_

Play will have the phone reported as stolen and an IMEI bar will be placed on the phone.

Its very hard to get an IMEI bar removed, as far as I know, so the person who has taken it will be left with an expensive brick...

Yeh it is...as far as i'm aware it's only the network who the imei is registered with that can block/unblock imei bars...ie 02/t-mobile whoever your network are

Like others advised try to get the imei to get it blocked...at least then whoever has it can't use it

AJxx

lookoutapiano! · 31-03-2008, 17:48

Any suggestions as to how i can obtain the IMEI? Do i just ring Play and then my network and tell them?

_amanda_ · 31-03-2008, 17:58

Quote:

Originally Posted by lookoutapiano!

Any suggestions as to how i can obtain the IMEI? Do i just ring Play and then my network and tell them?

Do you still have the box? It will be on the side of the package. Failing that it might be on the receipt.

Cruachan · 31-03-2008, 18:15

Quote:

Originally Posted by lookoutapiano!

Any suggestions as to how i can obtain the IMEI? Do i just ring Play and then my network and tell them?

Let play.com worry about it. It is their loss, not yours.

Sananda Maitreya · 31-03-2008, 18:18

Quote:

Originally Posted by Cruachan

Let play.com worry about it. It is their loss, not yours.

nothing wrong with assisting in this community minded non-selfish way.

Cruachan · 31-03-2008, 18:23

Quote:

Originally Posted by Sananda Maitreya

nothing wrong with assisting in this community minded non-selfish way.

Don't understand ... play.com has (should have) all the infomation needed to take the necessary action. Why should the poor consumer be put to the trouble of ferretting around for information to let the networks know of the theft of something they (the consumer) didn't even get their hands on?

Sananda Maitreya · 31-03-2008, 18:31

Quote:

Originally Posted by Cruachan

Don't understand ... play.com has (should have) all the infomation needed to take the necessary action. Why should the poor consumer be put to the trouble of ferreting around for information to let the networks know of the theft of something they (the consumer) didn't even get their hands on?

doesn't have to do it, but sounds like the op is being helpful to the rest of us by seeing in this case crime doesn't pay.

andyhargreaves · 31-03-2008, 18:34

What courier/delivery do play.com use?

Cruachan · 31-03-2008, 18:46

Quote:

Originally Posted by Sananda Maitreya

doesn't have to do it, but sounds like the op is being helpful to the rest of us by seeing in this case crime doesn't pay.

Oh you win - life is too short.

lookoutapiano! · 31-03-2008, 19:02

Quote:

Originally Posted by andyhargreaves

What courier/delivery do play.com use?

This came from parcelforce.

Unfortunately ive sent the box off already back to them so cant check for the IMEI on that and theres nothing on the email they sent me indicating it.

alrispoli · 31-03-2008, 19:21

Betcha bottom dollar the handset will be on ebay and then some poor b****r will pay for it, get it, and find it totally useless. I read somewhere else there has been a lot of this going on lately!

*AJ* · 31-03-2008, 19:36

Quote:

Originally Posted by alrispoli

Betcha bottom dollar the handset will be on ebay and then some poor b****r will pay for it, get it, and find it totally useless. I read somewhere else there has been a lot of this going on lately!

i used to work for t-mobile and had a call from customer who bought a new phone...wasn't working...went through all initial checks...asked for imei and where he got it from...imie was blocked and he had got it from ebay...advised customer handsert had been stolen and to try contacting seller to see what they would do(not a lot probably)...worst of it was the price the customer paid they could've bought the handset from a shop

AJxx

_amanda_ · 31-03-2008, 20:06

Quote:

Originally Posted by *AJ*

i used to work for t-mobile and had a call from customer who bought a new phone...wasn't working...went through all initial checks...asked for imei and where he got it from...imie was blocked and he had got it from ebay...advised customer handsert had been stolen and to try contacting seller to see what they would do(not a lot probably)...worst of it was the price the customer paid they could've bought the handset from a shop

AJxx

I've had a few of these as well.

If the person has paid through paypal they will have a buyers protection upto £500, so should be able to claim there money back by starting a dispute with the seller.

The amount of handsets that go 'missing' via couriers is ridicolous.

31-03-2008, 14:10	#1
lookoutapiano! Forum Member Join Date: Sep 2007 Posts: 3,559	My New Phone Stolen? Recently ordered an LG Viewty from play.com and it arrived today. The outer packaging was torn and had been sellotaped back together and the box inside had also been tampered with. Opened the box to find no phone! Everything else, charger, software, earphones but an empty box where the phone should be. Rang up play and they told me to send everything back to them recorded and when they recieve this they will send out a replacement. Im so pissed off. Not at play because they have been really helpful, but at the scum who get away with this sort of thing!

31-03-2008, 15:01	#2
_amanda_ Forum Member Join Date: Feb 2008 Location: Glasgow Posts: 276	Play will have the phone reported as stolen and an IMEI bar will be placed on the phone. Its very hard to get an IMEI bar removed, as far as I know, so the person who has taken it will be left with an expensive brick...

31-03-2008, 16:53	#3
Lawe13 Forum Member Join Date: Dec 2007 Posts: 869	Not sure if Play will be able to perform the IMEI bar as the database is only maintained by Network operators and not sellers. If there is anyway you can obtain the IMEI I would suggest doing so and passing that to your network operator so they can add the IMEI to the database.

31-03-2008, 17:00	#4
AJ Forum Member Join Date: Feb 2008 Location: ^Scotland^ Posts: 1,711	Quote: Originally Posted by _amanda_ Play will have the phone reported as stolen and an IMEI bar will be placed on the phone. Its very hard to get an IMEI bar removed, as far as I know, so the person who has taken it will be left with an expensive brick... Yeh it is...as far as i'm aware it's only the network who the imei is registered with that can block/unblock imei bars...ie 02/t-mobile whoever your network are Like others advised try to get the imei to get it blocked...at least then whoever has it can't use it AJxx

31-03-2008, 17:48	#5
lookoutapiano! Forum Member Join Date: Sep 2007 Posts: 3,559	Any suggestions as to how i can obtain the IMEI? Do i just ring Play and then my network and tell them?

31-03-2008, 17:58	#6
_amanda_ Forum Member Join Date: Feb 2008 Location: Glasgow Posts: 276	Quote: Originally Posted by lookoutapiano! Any suggestions as to how i can obtain the IMEI? Do i just ring Play and then my network and tell them? Do you still have the box? It will be on the side of the package. Failing that it might be on the receipt.

31-03-2008, 18:15	#7
Cruachan Forum Member Join Date: Nov 2005 Location: West Midlands Posts: 6,914	Quote: Originally Posted by lookoutapiano! Any suggestions as to how i can obtain the IMEI? Do i just ring Play and then my network and tell them? Let play.com worry about it. It is their loss, not yours.

31-03-2008, 18:18	#8
Sananda Maitreya Forum Member Join Date: Apr 2007 Posts: 5,687	Quote: Originally Posted by Cruachan Let play.com worry about it. It is their loss, not yours. nothing wrong with assisting in this community minded non-selfish way.

31-03-2008, 18:23	#9
Cruachan Forum Member Join Date: Nov 2005 Location: West Midlands Posts: 6,914	Quote: Originally Posted by Sananda Maitreya nothing wrong with assisting in this community minded non-selfish way. Don't understand ... play.com has (should have) all the infomation needed to take the necessary action. Why should the poor consumer be put to the trouble of ferretting around for information to let the networks know of the theft of something they (the consumer) didn't even get their hands on?

31-03-2008, 18:31	#10
Sananda Maitreya Forum Member Join Date: Apr 2007 Posts: 5,687	Quote: Originally Posted by Cruachan Don't understand ... play.com has (should have) all the infomation needed to take the necessary action. Why should the poor consumer be put to the trouble of ferreting around for information to let the networks know of the theft of something they (the consumer) didn't even get their hands on? doesn't have to do it, but sounds like the op is being helpful to the rest of us by seeing in this case crime doesn't pay.

31-03-2008, 18:34	#11
andyhargreaves Forum Member Join Date: May 2004 Posts: 513	What courier/delivery do play.com use?

31-03-2008, 18:46	#12
Cruachan Forum Member Join Date: Nov 2005 Location: West Midlands Posts: 6,914	Quote: Originally Posted by Sananda Maitreya doesn't have to do it, but sounds like the op is being helpful to the rest of us by seeing in this case crime doesn't pay. Oh you win - life is too short.

31-03-2008, 19:02	#13
lookoutapiano! Forum Member Join Date: Sep 2007 Posts: 3,559	Quote: Originally Posted by andyhargreaves What courier/delivery do play.com use? This came from parcelforce. Unfortunately ive sent the box off already back to them so cant check for the IMEI on that and theres nothing on the email they sent me indicating it.

31-03-2008, 19:21	#14
alrispoli Forum Member Join Date: Feb 2006 Posts: 93	Betcha bottom dollar the handset will be on ebay and then some poor b****r will pay for it, get it, and find it totally useless. I read somewhere else there has been a lot of this going on lately!

31-03-2008, 19:36	#15
AJ Forum Member Join Date: Feb 2008 Location: ^Scotland^ Posts: 1,711	Quote: Originally Posted by alrispoli Betcha bottom dollar the handset will be on ebay and then some poor b****r will pay for it, get it, and find it totally useless. I read somewhere else there has been a lot of this going on lately! i used to work for t-mobile and had a call from customer who bought a new phone...wasn't working...went through all initial checks...asked for imei and where he got it from...imie was blocked and he had got it from ebay...advised customer handsert had been stolen and to try contacting seller to see what they would do(not a lot probably)...worst of it was the price the customer paid they could've bought the handset from a shop AJxx

31-03-2008, 20:06	#16
_amanda_ Forum Member Join Date: Feb 2008 Location: Glasgow Posts: 276	Quote: Originally Posted by AJ i used to work for t-mobile and had a call from customer who bought a new phone...wasn't working...went through all initial checks...asked for imei and where he got it from...imie was blocked and he had got it from ebay...advised customer handsert had been stolen and to try contacting seller to see what they would do(not a lot probably)...worst of it was the price the customer paid they could've bought the handset from a shop AJxx I've had a few of these as well. If the person has paid through paypal they will have a buyers protection upto £500, so should be able to claim there money back by starting a dispute with the seller. The amount of handsets that go 'missing' via couriers is ridicolous.

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My New Phone Stolen?