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My New Phone Stolen?


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Old 31-03-2008, 14:10
lookoutapiano!
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Recently ordered an LG Viewty from play.com and it arrived today. The outer packaging was torn and had been sellotaped back together and the box inside had also been tampered with.
Opened the box to find no phone! Everything else, charger, software, earphones but an empty box where the phone should be.
Rang up play and they told me to send everything back to them recorded and when they recieve this they will send out a replacement.
Im so pissed off. Not at play because they have been really helpful, but at the scum who get away with this sort of thing!
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Old 31-03-2008, 15:01
_amanda_
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Play will have the phone reported as stolen and an IMEI bar will be placed on the phone.

Its very hard to get an IMEI bar removed, as far as I know, so the person who has taken it will be left with an expensive brick...
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Old 31-03-2008, 16:53
Lawe13
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Not sure if Play will be able to perform the IMEI bar as the database is only maintained by Network operators and not sellers.

If there is anyway you can obtain the IMEI I would suggest doing so and passing that to your network operator so they can add the IMEI to the database.
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Old 31-03-2008, 17:00
*AJ*
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Play will have the phone reported as stolen and an IMEI bar will be placed on the phone.

Its very hard to get an IMEI bar removed, as far as I know, so the person who has taken it will be left with an expensive brick...
Yeh it is...as far as i'm aware it's only the network who the imei is registered with that can block/unblock imei bars...ie 02/t-mobile whoever your network are

Like others advised try to get the imei to get it blocked...at least then whoever has it can't use it

AJxx
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Old 31-03-2008, 17:48
lookoutapiano!
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Any suggestions as to how i can obtain the IMEI? Do i just ring Play and then my network and tell them?
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Old 31-03-2008, 17:58
_amanda_
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Any suggestions as to how i can obtain the IMEI? Do i just ring Play and then my network and tell them?

Do you still have the box? It will be on the side of the package. Failing that it might be on the receipt.
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Old 31-03-2008, 18:15
Cruachan
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Any suggestions as to how i can obtain the IMEI? Do i just ring Play and then my network and tell them?
Let play.com worry about it. It is their loss, not yours.
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Old 31-03-2008, 18:18
Sananda Maitreya
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Let play.com worry about it. It is their loss, not yours.
nothing wrong with assisting in this community minded non-selfish way.
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Old 31-03-2008, 18:23
Cruachan
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nothing wrong with assisting in this community minded non-selfish way.
Don't understand ... play.com has (should have) all the infomation needed to take the necessary action. Why should the poor consumer be put to the trouble of ferretting around for information to let the networks know of the theft of something they (the consumer) didn't even get their hands on?
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Old 31-03-2008, 18:31
Sananda Maitreya
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Don't understand ... play.com has (should have) all the infomation needed to take the necessary action. Why should the poor consumer be put to the trouble of ferreting around for information to let the networks know of the theft of something they (the consumer) didn't even get their hands on?
doesn't have to do it, but sounds like the op is being helpful to the rest of us by seeing in this case crime doesn't pay.
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Old 31-03-2008, 18:34
andyhargreaves
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What courier/delivery do play.com use?
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Old 31-03-2008, 18:46
Cruachan
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doesn't have to do it, but sounds like the op is being helpful to the rest of us by seeing in this case crime doesn't pay.
Oh you win - life is too short.
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Old 31-03-2008, 19:02
lookoutapiano!
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What courier/delivery do play.com use?
This came from parcelforce.

Unfortunately ive sent the box off already back to them so cant check for the IMEI on that and theres nothing on the email they sent me indicating it.
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Old 31-03-2008, 19:21
alrispoli
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Betcha bottom dollar the handset will be on ebay and then some poor b****r will pay for it, get it, and find it totally useless. I read somewhere else there has been a lot of this going on lately!
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Old 31-03-2008, 19:36
*AJ*
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Betcha bottom dollar the handset will be on ebay and then some poor b****r will pay for it, get it, and find it totally useless. I read somewhere else there has been a lot of this going on lately!
i used to work for t-mobile and had a call from customer who bought a new phone...wasn't working...went through all initial checks...asked for imei and where he got it from...imie was blocked and he had got it from ebay...advised customer handsert had been stolen and to try contacting seller to see what they would do(not a lot probably)...worst of it was the price the customer paid they could've bought the handset from a shop

AJxx
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Old 31-03-2008, 20:06
_amanda_
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i used to work for t-mobile and had a call from customer who bought a new phone...wasn't working...went through all initial checks...asked for imei and where he got it from...imie was blocked and he had got it from ebay...advised customer handsert had been stolen and to try contacting seller to see what they would do(not a lot probably)...worst of it was the price the customer paid they could've bought the handset from a shop

AJxx

I've had a few of these as well.

If the person has paid through paypal they will have a buyers protection upto £500, so should be able to claim there money back by starting a dispute with the seller.

The amount of handsets that go 'missing' via couriers is ridicolous.
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