A phonecall is fine in office hours.

Not sure what stuff you buy but all the dvd's and bluray discs I've bought in recent months are most expensive on PLAY.

Last Xmas my wife gave me money to buy dvd's and I bought about 20 items.

I bought them from Amazon and Sendit because they were both cheaper than PLAY - unlike 4-9 years ago when PLAY was the cheapest on every item without question.

The only down side to Amazon is the need to buy £15 of goods to get free postage.

For R1 dvd's and US Bluray discs Amazon Marketplace sellers are miles cheaper than PLAYUSA too.

Thats totally wrong.

If you check the T&C of both Amazon and PLAY you will see that after 30 days they will NOT be interested.

The link below makes it clear that for tv's and large items you need to return them within 14 days and defective items will clearly be a long haul for replacements or refunds as they send someone out to assess it.


http://www.amazon.co.uk/gp/help/cust...&nodeId=502480

I bought a Bluray player from Amazon in January and it was faulty.

During the refund process their T&C was clear that after 30 days they would not get involved.

With PLAY I had a faulty bluetooth headset that started to go wrong 32 days after I bought it.

I phoned them and they redirected me to Sony.

I have over 80 pages of purchases from PLAY.

They used to be great on price but they are no longer the best.

As for hardware- you cant really judge how good they are until something goes wrong

That's why I got the Amazon Prime membership. Realised I was just adding crap occasionally to get free P&P. Also used to use faster (more expensive) delivery around Xmas/birthdays so figured it'd be better to go with Prime.

It's good now as I can just order pretty much anything and get it the next day for 'free'.

Regardless of what you say - eleven months after I purchased a DVD recorder from Amazon it stopped working. I contacted Amazon. They delivered a brand new replacement DVD recorder two days later, collecting the one that had broken at the same time. And didn't quibble.

It doesn't matter what T&Cs you have found - I'm telling you what Amazon did. Maybe I was lucky - but that is what Amazon did. Never mind this thirty days not interested gubbins - they offered a twelve month guarantee, the goods developed a fault within twelve months, they issued a brand new replacement (and even extended the guarantee to be twelve months from when I took delivery of the replacement DVD recorder). And they offered me the option of a full refund on the purchase price of the DVD recorder as an alternative as well.

So whether you think it is totally wrong or not is not really the case - I'm telling you what did happen. You might have an alternative story about what happened to you with a BluRay player - I don't know whether what you say is true or not. But I'm telling you what did happen to me. Amazon couldn't be more helpful.

You did not read my post to which Smerph replied did you? A pre-ordered item went down in price before it was dispatched. If the price went down in asda before you got to the checkout, what price do you think you'd get charged?

I sort of agree, I agreed to the price and purchased at that price, but I was restricted in where I could purchase from anyway and I do think you should get better treatment (a special offer or a lower price) if you pre-order something - not pay a higher price!

That is indeed excellent service.

I received the same sterling service when I got the faulty Bluray player - however that was only a couple of days old.

Its no good basing a purchase on your experience when Amazons own T&C state clearly about the 30 day rule.

If someone is unlucky enough to buy a dud product what are they going to say - "A guy on the internet said you exchanged after 11 months".

What will Amazon say- "Did you read the T&C?"

I can confirm that the 32 day old Bluetooth headset I had from PLAY was of no interest to them when I rang to return it.

Nope. Its just Amazon policy. If their price is reduced within 30 days, it is their policy to refund the difference. You generally have to ask though so its worth checking your purchases (I do it every week for the 4 weeks after the purchase). I always ask for the refund even if it is only a couple of quid.

If you were aware that the price was dropped BEFORE the item was despatched, why did you just not cancel and reorder the item?

Thats not necessarily true about amazon. My sister broke a PSP game and I emailed amazon about it. They then sent me a replacement for free, same day with 1st class delivery - even though they had no obligation to.

I've always found Amazon to be excellent for after sales service; for instance I bought a Sony md player from them that became faulty after 3 months. Amazon gave me a brand new replacement - no quibble.

Play.com have always been good on price and speedy delivery, but when an mp3 player I'd purchased went faulty after 6 weeks use, I was directed to the manufacturer for repair- no help given.

These are just my experiences with two items but I've bought from both without problems many times in the past.

PSP game will hardly break the bank though will it -although it was good customer service to help you.

As I said above you cant rely on internet users individual experiences if something goes wrong.

Amazons T&C's are clear and in black and white on their site.

If someone chooses to ignore them and take a chance thats up to them

PLAY are now too big for their boots and as usual its the loyal customers who suffer.

In years gone by PLAY were cheapest for dvd's everytime - there was never any point in looking elsewhere.

I had an MP3 player that went wrong after 11 months and they refunded me.

But last year their rules changed and my 32 day old Bluetooth headset was of no interest to them - you have one hell of a job emailing them about anything and their prices are often higher than either Amazon or Sendit.

The only time I buy from Play now are during its sales. Their normal priced stuff is far too expensive, especially the R1 imports from playusa.

I now visit the usual outlets

PLAYUSA never discount their titles.

So I simply use Amazon UK where US retailers offer the same discounts on R1 titles that everyone else does on R2.

You can get numerous titles on R1 for under £5 and as the retailer is on the UK site you still only pay the £1.24 postage even though it comes from the US

Dennis, I think you need to be a little bit more flexible on your "Amazon aren't interested after thirty days" rule. What Amazon say is that they will accept a return of anything within the thirty days rule as long as it is unopened and in its original P&P - this has got nothing to do with getting a refund or a replacement for something that has developed a fault.

If you have a product that has developed a fault, what Amazon actually say is:

If the item is defective

You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please visit our Returns Support Centre.

Now this doesn't actually give any minimum or maximum amount of time that they will honour the product, but it suggests (implies) that they will at least honour the normal warranty/guarantee period that you would get if you had bought that product from a high street store. So, for consumable electrical equipment such as TVs, DVD players etc a twelve month warranty is what you would expect from Amazon. And as several people have stated (including myself) that is exactly what they have got. So I don't think it is right to frighten everybody away from Amazon by suggesting that if you buy something from them and it goes wrong after 31 days they won't be interested because that is definitely not true.

If it goes wrong after two years they might not be interested, but then neither would Comet, Currys or Richer Sounds, unless you had taken out an extended warranty in the first place.