I'm in the last month of my contract with T-Mobile and quite like the look of the Touch Plus so I decided to give them a ring to see about getting an upgrade. I'm not a heavy phone user, my contract was for 18 months @ £15 a month, but my average bill is around £25 a month.
So I called up, and after some talking I agreed with the agent that the £27.50 web'n'walk package would be ideal for me. I was after the £22.50 package but that is only for people wanting a 18 month contract (or so she said), and I stated at the start of the call I wanted only a 12 month contract.
But then she told me the phone would cost me £89
This is the exact same price on their website for new customers as well as the package she was putting me on. I told her I was unhappy about this, since I'm an existing customer and so on, but she just insisted there is nothing she could do about the price and that she was already giving me a discount on my line rental
Something I didn't understand since it's the same price on the website.
I turned it down, saying I would think about it. But where do I go from here? With my average bill am I in the position for a discount?
So I called up, and after some talking I agreed with the agent that the £27.50 web'n'walk package would be ideal for me. I was after the £22.50 package but that is only for people wanting a 18 month contract (or so she said), and I stated at the start of the call I wanted only a 12 month contract.
But then she told me the phone would cost me £89
This is the exact same price on their website for new customers as well as the package she was putting me on. I told her I was unhappy about this, since I'm an existing customer and so on, but she just insisted there is nothing she could do about the price and that she was already giving me a discount on my line rental
Something I didn't understand since it's the same price on the website.I turned it down, saying I would think about it. But where do I go from here? With my average bill am I in the position for a discount?
Going to pick it up in the shop tomorrow (had no idea they allowed this), so just hope it all goes well when I go in to pick it up.