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o2.. |
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#1 |
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Forum Member
Join Date: Apr 2006
Posts: 59
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o2..
Hello there,
I was just wondering if any knows of an email address for o2 customer services, but not the standard one that you get on the website but a similar email department to customer retentions over the phone. (Similarly to the james.murdoch sky address that gets put to a special team who do all that's possible to assist you) Thanks |
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#2 |
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Forum Member
Join Date: Feb 2008
Location: Glasgow
Posts: 276
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There is no email address for retentions.
If you want to make a complaint you can email -complaintreviewservice@o2.co.uk (if memory serves) and they will deal with your complaint. Or if you email using the mycare email address (which I gather must be the one on the website) header your email - Need more help - and it will be sent from the india team to the glasgow team who will get back to you. But they wont be able to help with a retentions deal. |
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#3 |
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Forum Member
Join Date: Dec 2006
Location: Liverpool
Posts: 56
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Quote:
and it will be sent from the india team to the glasgow team who will get back to you.
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#4 |
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Forum Member
Join Date: Feb 2008
Location: Glasgow
Posts: 276
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All of the customer facing teams are in the UK. A lot of back office teams are 'international' - so things like refunds, bill recalculations, email correspondence etc.
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#5 |
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Forum Member
Join Date: Dec 2006
Location: Liverpool
Posts: 56
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Quote:
All of the customer facing teams are in the UK. A lot of back office teams are 'international' - so things like refunds, bill recalculations, email correspondence etc.
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#6 |
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Forum Member
Join Date: Mar 2001
Location: North West
Posts: 4,885
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It will be back in the UK eventually however.......given Telefonica (O2) is a spanish company, like Santander they resolutely hate spending money outside the markets from which they make it.
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#7 |
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Forum Member
Join Date: Feb 2008
Location: Glasgow
Posts: 276
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Quote:
It will be back in the UK eventually however.......given Telefonica (O2) is a spanish company, like Santander they resolutely hate spending money outside the markets from which they make it.
I doubt it, O2 was already under Telefonica when some of the departments were moved.
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#8 |
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Forum Member
Join Date: Mar 2007
Posts: 326
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Quote:
Hello there,
I was just wondering if any knows of an email address for o2 customer services, but not the standard one that you get on the website but a similar email department to customer retentions over the phone. (Similarly to the james.murdoch sky address that gets put to a special team who do all that's possible to assist you) Thanks |
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#9 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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Quote:
o2 owe me money ive emailed complaints loads all you get is a standard reply three months later i gave up
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