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Swap number between O2 Pay as you go and Pay monthly


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Old 04-04-2008, 09:55
va1o
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Hi quick question here just wondering if you guys could help,

I have two phones which I use on a day-to-day basis:
1. Nokia 6300 - O2 PAYG - 07748..
2. Nokia N73 - Month 10/12 O2 Pay Monthly - 07751..

Both where purchased from the same O2 shop.

What I want to do is swap the numbers over, so the pay monthly contract gets 07748.., and the Pay As You Go SIM becomes 07751.

Does anyone know if this is possible at all and if so how I would go about transfering the numbers?

The guy at O2 I spoke to just now didnt seem to undesrstand what I meant.

Any advice would be appreciated, cheers.
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Old 04-04-2008, 10:50
DavidRobert
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You should be able to just swap the sims over. They are both O2 phones so they will accept either PAYG or Contract O2 sim cards.

Or are you actually wanting to change the numbers over? In which case a little more complicated but should be possible.
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Old 04-04-2008, 12:00
va1o
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Yeah I want to somehow swap the numbers over, thought it might be a little tricky. Do you know how I would go about doing this? thanks
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Old 04-04-2008, 12:29
_amanda_
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Hmm... I'm not sure that it will work.

To allow a port to happen you need to have an active open account. If you ported your contract number to your PAYG it would close your contract account and would show as inactive/disconnected so a port-in would not be able to go through on it.
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Old 04-04-2008, 14:17
EzraJamesS
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When I wanted to port over my sisters number (that I was using) to a new account under my name, T Mobile said it was impossible to port numbers within the same network due to Oftel rules. Might be different as both are under your name, give them another call and hope you get someone more helpful.
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Old 04-04-2008, 17:38
Massive Attack
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You could move the 07748 PAYG number over to the contract SIM but that would replace the 07751 number on the contract. You CANNOT move the contract number to PAYG, it will END the contract and you will have to pay the remaining months in one bulk.
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Old 04-04-2008, 18:09
va1o
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Right OK I guess Ill have to wait another couple of months for the contract to run out then, PAC 07751 thru to a new PAYG sim, then create a new contract with 07748 ported through. Kind of annoying they make it so complicated as you would think they would be able to do a simple number swap all from there computer screen with a couple of clicks these days.
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Old 04-04-2008, 19:13
va1o
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Just emailed O2 and they came back with this reply so obvisouley not possible full stop

Hello va1o,

Thank you for emailing us to find out if you can swap your phone numbers.

I'm sorry you won't be able to swap your phone numbers. This is because when your Pay & Go phone number is transferred to your Pay Monthly account, the account associated with your Pay & Go phone number will be deactivated. Your online Pay Monthly phone number will also be deactivated.

The same thing will happen when you'll transfer your Pay Monthly phone number to your Pay & Go account.

If there's anything else we can do for you, please reply to this email.

You can also visit our online help centre at:

http://www.o2.co.uk/help

Important - When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.

Kind regards,

******** ******
O2 Customer Service.

Getting your query right the first time you email us is very important to us. If your query has not been resolved this time, please reply to this email with the words 'Need More Help' in the subject field.

O2 (UK) Limited, Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No 1743099.
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Old 04-04-2008, 20:29
prking
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Is there a good reason for wanting to swap the numbers?
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Old 18-12-2011, 20:17
totalwise
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Not possible, mobile phone Providers are incredibly slow with implementing the small tweaks in service for years and years phone companies wouldn't allow you to change from contract to pay as you go after a contract was over. So you had to get a PAC code and leave the network. I hate changing numbers so I always just left the network. But finally I am able to stay with o2 by switching from contract to payG.
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Old 18-12-2011, 20:26
lisajade
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i dont think you can as it something to do with oftel rules or something like that weird or what it would save them having to create new numbers every year
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