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For anyone who has ever use BT customer services...


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Old 06-04-2008, 16:53
Heinz
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Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
im going to the 3 shop tomorrow to make my complaints face to face.
How did you get on?
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Old 07-04-2008, 23:05
sionnaigh
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Join Date: Jun 2003
Location: United and proud
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Don't press any of the menu buttons and just hang on - eventually they'll connect you to a customer adviser - that's when the fun really starts !!
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Old 08-04-2008, 03:27
micksea241
 
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Npower are the worst , then BT followed by a few others who couldn't organise a piss up in a brewery.
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Old 09-04-2008, 00:56
r_mitchell85
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Join Date: Mar 2003
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We had our BT phone line connected today. I must admit I was a bit dubious after reading threads like this on here.
But we rang up to see what we could get. By quoting an offer Id seen on here, we we're able to get half price installation.

The people on the customer support end of things we're perfectly good.
slight ques on the phone lines, but no more than with any other company.

we did have to wait for a few weeks for an installation date. but it was worth the wait.

A very friendly bt openreach technician guy came round. On the morning of the day promised. he was very helpful and explained everything fully. He wired up the line and installed it back to the existing extension sockets for no extra charge. all done to a very high standard. Then tested the line, made sure it was working ok.

It took a bit longer than I expected - but this was because he did such a thorough job.

We, for one (bad grammar?) are very happy customers!
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Old 09-04-2008, 15:46
emma30
 
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BT?! My phone line went dead sunday morning-was supposed to have an engineer out yesterday-no show, re-arranged for this morning-surprise surprise no show. And trying to get hold of a human on their fault enquiry line is a joke. And every time I contact them I'm given different excuses. Bloody joke.
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