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BT Problem Help Needed |
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#1 |
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Forum Member
Join Date: Mar 2008
Location: Bearsted, Maidstone, Kent
Posts: 45
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BT Problem Help Needed
I got a new BT line and decided to change my package within the 7 cooling off period. When I got my bill I had been charged £170 cancellation charges. Called India and they said they would be refunded and got a reference no. Have done this 3 times now and the amount is still there and my direct debit goes out this friday. Any ideas?!
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#2 |
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Forum Member
Join Date: Sep 2007
Location: Dorset
Posts: 383
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Send a pained but polite complaint to ben.verwaayen@bt.com laying out all the facts, that you cancelled within the 'days of grace' but were still charged.
Hopefully, HLC can sort it. PS. Get straight round to the bank and cancel the DD. |
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