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non-BT landline connection


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Old 09-04-2008, 11:05
dawnmac
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Join Date: Apr 2008
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I couldn't understand why BT are the only company who can connect a landline (sometimes at a cost of £125) and that you then HAVE to enter a 12-month contract with them. I can't stand BT and don't want to give them any money. This also seems to eliminate any choice, which seems to be against consumer choice laws.

I have found out through BT, and had this confirmed by OFCOM that: as several landline call providers complained to OFCOM that BT were connecting people who wanted BT Broadband quicker than everyone else, that all landline rental providers should also be able to connect people. OFCOM agreed. The entire system (including BT's computer system) has been changed to allow this. Yet virtually none of them have taken this up.

I have just had two frustrating conversations with Talk Talk (Sales dept and Customer Service) where I was saying that I want to go with Talk Talk for line rental, calls + broadband, but am being forced to go with BT for 12 months as Talk Talk won't connect me, even though they can. They kept saying they couldn't, despite me explaining the above to them and saying "You can, but you won't - why?". Got nowhere.

Does anyone have any idea which companies WILL connect you. I only need the connection that BT offers for free (an engineer goes to the exchange and presses a switch) as opposed to the one where BT charge you £125 (an engineer goes to the premises and checks the line). According to OFCOM there are quite a few companies who are doing it now, but they can't tell me who in case they miss anyone out. They have all been able to do it for ages, but most of them still don't!

Hopeful that someone is in the know!

Dawn
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Old 09-04-2008, 11:14
Heinz
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Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
Welcome to the DS forums dawnmac.

You're right, BT is NOT the only company which can arrange connection. Any company (like BT Retail has to do) can pay Openreach to do the work. Unfortunately, for 'commercial reasons' (which I read as they don't like paying) a number (Talk Talk is a good example) refuse to offer the service.

http://www.digitalspy.co.uk/forums/s...08&postcount=4

http://forums.moneysavingexpert.com/...03#post9800503

http://forums.moneysavingexpert.com/...75#post9792875
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