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Does anyone know the process for moving house with BT ? |
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#1 |
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Forum Member
Join Date: May 2004
Posts: 1,617
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Does anyone know the process for moving house with BT ?
Hi all,
My Nan is moving house "sometime in the summer". She is moving from a council property to a housing association one. We are waiting for her new bungalow to be finished with all the necessary adaptations to meet her needs. The problem is we don't know the date she is due to move - all we've been told is "sometime in the summer" and it could be fairly short notice but I wouldn't have thought any less than a week. How much notice would we need to give BT to move her telephone line/number to the new house? I believe that there is a line already installed at the new house. How long would it take to move the number and what would the procedure be? I also need to find out what would happen with regards to her panic button system which she has associated to the phone line provided by social services, rather than BT. Many thanks for any advice. Kind regards, Steve. |
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#2 |
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Forum Member
Join Date: Jul 2003
Location: Essex
Posts: 3,858
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Quote:
Hi all,
My Nan is moving house "sometime in the summer". She is moving from a council property to a housing association one. We are waiting for her new bungalow to be finished with all the necessary adaptations to meet her needs. The problem is we don't know the date she is due to move - all we've been told is "sometime in the summer" and it could be fairly short notice but I wouldn't have thought any less than a week. How much notice would we need to give BT to move her telephone line/number to the new house? I believe that there is a line already installed at the new house. How long would it take to move the number and what would the procedure be? I also need to find out what would happen with regards to her panic button system which she has associated to the phone line provided by social services, rather than BT. Many thanks for any advice. Kind regards, Steve. Have a look at this page on the BT website: http://www2.bt.com/btPortal/applicat...nt.tm_overview It looks like you have to give at least 5 full working days notice, although the contract states 14 days. Not sure that she would be able to keep her number - she would have to be moving within the same exchange area to have any chance of that. They do have a redirection service but I would imagine it costs. |
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#3 |
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Forum Member
Join Date: Jun 2002
Location: Wales
Posts: 1,658
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Try and give the full 14 days notice as it's a new build and there will be a connection fee.
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#4 |
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Forum Member
Join Date: May 2004
Posts: 1,617
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Many thanks for the advice.
They've built several of these new bungalows together - my Nan and my Mum have been to see one, which was finished and she was due to move into a couple of weeks ago but they realised she needed a special bathroom installing so she's having another one on the same site with a custom bathroom fitted, which will be ready for her "sometime" in the summer. I've been reliability informed (by my Mum) that the bungalow they went to see had telephone sockets in every room, well at least the living room and bedrooms and maybe the kitchen - but she wants cordless phones in every room so I'm looking out for a quad cordless set for her that's easy to use.So, if there are phone sockets in every room there might be a line already installed. Steve. |
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#5 |
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Forum Member
Join Date: Jun 2006
Location: Milton Keynes
Posts: 260
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Quote:
So, if there are phone sockets in every room there might be a line already installed. Steve. |
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so I'm looking out for a quad cordless set for her that's easy to use.