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BT Online Bill Recipients |
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#1 |
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Forum Member
Join Date: Jun 2002
Location: Cornwall
Posts: 2,930
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BT Online Bill Recipients
Have you received the promised letter explaining the changes to options? I haven't and I know of several others who have had the changes applied to their accounts and bills but had no letter of explanation.
More poor service, |
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#2 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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I just assumed that, as I had online billing, the information would be available to me online.
And it was. |
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#3 |
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Forum Member
Join Date: Jun 2002
Location: Cornwall
Posts: 2,930
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When announced they indicated that they would be informing ALL customers by mail - no differential was made in the announcement that online customers had to dig into the BT website to find hidden information.
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#4 |
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Forum Member
Join Date: Apr 2005
Posts: 491
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I'm registered for BT online billing and I did get a letter explaining the new options.
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#5 |
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Forum Member
Join Date: Aug 2005
Posts: 68,699
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Quote:
I'm registered for BT online billing and I did get a letter explaining the new options.
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#6 |
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Forum Member
Join Date: Oct 2001
Posts: 26,381
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And me, I got the letter.
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