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Old 24-04-2008, 22:40
DVB Cornwall
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Have you received the promised letter explaining the changes to options? I haven't and I know of several others who have had the changes applied to their accounts and bills but had no letter of explanation.

More poor service,
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Old 24-04-2008, 23:15
Heinz
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I just assumed that, as I had online billing, the information would be available to me online.

And it was.
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Old 24-04-2008, 23:22
DVB Cornwall
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When announced they indicated that they would be informing ALL customers by mail - no differential was made in the announcement that online customers had to dig into the BT website to find hidden information.
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Old 25-04-2008, 09:59
GTL
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I'm registered for BT online billing and I did get a letter explaining the new options.
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Old 25-04-2008, 17:25
mossy2103
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I'm registered for BT online billing and I did get a letter explaining the new options.
The same goes for me as well.
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Old 26-04-2008, 14:10
timboy
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And me, I got the letter.
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