Hi All
I wonder if anyone can help me. I am moving into the new flat soon and I rang BT to transfer my account but they told me there is no active phone line at the new address and I have to pay £129 installation fee.
I rang back the builders, as it is a brand new development, they confirmed there is BT line there all BT needs to do is to activate it from the exchange!
I believe I should not have to pay installation charge as builders confirmed the line has already been installed.
What can I do?
Many Thanks
I wonder if anyone can help me. I am moving into the new flat soon and I rang BT to transfer my account but they told me there is no active phone line at the new address and I have to pay £129 installation fee.
I rang back the builders, as it is a brand new development, they confirmed there is BT line there all BT needs to do is to activate it from the exchange!
I believe I should not have to pay installation charge as builders confirmed the line has already been installed.
What can I do?
Many Thanks
made my day