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Builders says: BT line is there BT says I have to pay £129 for installation! |
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#1 |
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Forum Member
Join Date: Sep 2007
Posts: 1,513
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Builders says: BT line is there BT says I have to pay £129 for installation!
Hi All
I wonder if anyone can help me. I am moving into the new flat soon and I rang BT to transfer my account but they told me there is no active phone line at the new address and I have to pay £129 installation fee. I rang back the builders, as it is a brand new development, they confirmed there is BT line there all BT needs to do is to activate it from the exchange! I believe I should not have to pay installation charge as builders confirmed the line has already been installed. What can I do? Many Thanks |
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#2 |
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Join Date: Oct 2005
Location: Oxford
Posts: 1,564
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Quote:
Hi All
I wonder if anyone can help me. I am moving into the new flat soon and I rang BT to transfer my account but they told me there is no active phone line at the new address and I have to pay £129 installation fee. I rang back the builders, as it is a brand new development, they confirmed there is BT line there all BT needs to do is to activate it from the exchange! I believe I should not have to pay installation charge as builders confirmed the line has already been installed. What can I do? Many Thanks Therefore it still needs paying for, same as if you choose cable instead, it has to be paid for I'm afraid. |
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#3 |
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Join Date: Sep 2007
Posts: 1,513
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Quote:
I suspect BT have laid lines to all the houses at their cost so as not to have to dig up holes one by one to install it.
Therefore it still needs paying for, same as if you choose cable instead, it has to be paid for I'm afraid. I wouldn't mind paying if there was no line but builders confirm that they are 100% sure there is a BT line installed already. Thanks |
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#4 |
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Join Date: Oct 2005
Location: Cornwall (at last!)
Posts: 5,641
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I know it is frustrating, but the fact there is a physical line into the building does not mean that the line is active.
BT do charge for the switch on at the exchange irrespective of whether there is a BT cable wired to the house. At my current house I have had cable phone for years (I told BT I didn't want their service about ten years ago). For various reasons I needed a BT phone back in the house. Because the number was terminated I needed to be allocated a new one and for this to be enabled at the exchange. For this I got charged £125.00. Actually as it transpired it was a good deal as an engineer came to check the sockets in the house and decided to relay new cables so I would benefit from the best possible broadband speed to the exchange. In a twist, I am now (hopefully) in the process of selling my house and buying another. There was a BT line into the "new" house up until six months ago when it was terminated by the seller as the house was going to be vacant until sold and they did not want the expense of line rental on a empty property. Sure enough, if I want phone in the house (and in this case there is no alternative) BT want £125 to switch the line on again. You may not like it, you may not even think it is worth it, but to get a BT phone number you'll have to pay for a number to be allocated to the property and for it to be switched on. The fact there is a BT cable into the property, unfortunately, means nothing. |
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#5 |
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Join Date: Sep 2007
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Quote:
I know it is frustrating, but the fact there is a physical line into the building does not mean that the line is active.
BT do charge for the switch on at the exchange irrespective of whether there is a BT cable wired to the house. That now makes sense if they charge for the switch on at the exchange however what BT told me was there was no BT line so it had to be installed. I just didn't want pay for installation, as they claimed, if the line has already been installed. They are not getting full £129 anyway I just found this http://www.hotukdeals.com/item/17525...tallation-off/ |
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#6 |
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Join Date: Jun 2001
Location: Isles of Scilly
Posts: 1,023
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Quote:
Thanks Dan
*snip* however what BT told me was there was no BT line so it had to be installed. *snip* |
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#7 |
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Join Date: Oct 2005
Location: Cornwall (at last!)
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Quote:
Thanks Dan
They are not getting full £129 anyway I just found this http://www.hotukdeals.com/item/17525...tallation-off/ If things go smoothly withh all the intricacies of house selling / buying (fingers crossed etc) I may be able to take advantage of it myself. |
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#8 |
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Join Date: Jan 2007
Posts: 587
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Even though there is cabling in the property, that will just connect to the nearest DP (if even that far!). It's not just a case of "switching on" at the exchange as the line needs jumpering through god knows how many DP's etc to link back to the nearest exchange which could be a couple of miles away....
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#9 |
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Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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#10 |
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Join Date: Sep 2006
Location: Lancashire
Posts: 2,202
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As far as i know, and, unless it has changed recently, BT contracted the builders of new properties to install the cables from the street to the premises, known as Direct Lead In, BT then usually have to visit to provide the Line Socket where the customer wants it, (internally cable the premises) connect the line at the exchange, and through the Primary Connection Point which feeds the premises, that is why BT wants £129.99 to provide the line
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#11 |
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Join Date: Jun 2006
Location: Milton Keynes
Posts: 260
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Even though the builders state 'there is a line' it more than likely ain't connected. The £130 that BT wants in real terms is cheap, if the true charge was raised it would be a little bit more (try a few zero's on the end) Like previous posts state, it is more than simply switching the line on and thats it.
You might even want the BT engineer to check the line inside, if it aint a BT faceplate, get them to change it to a BT one. |
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#12 |
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Forum Member
Join Date: Jun 2006
Location: North West London
Posts: 507
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installation fee
Yeah i phone up bt today and still £129 installation fee, Thanks for that special offer link
made my day
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