[garbage456]

I was thinking of joining either one of these.
What I wanted to know was, if I was to phone them up within 14 days of starting a contract can I call them, threaten to leave and will they give me more minutes or a better phone for free?

Quote:

Originally Posted by garbage456

I was thinking of joining either one of these.
What I wanted to know was, if I was to phone them up within 14 days of starting a contract can I call them, threaten to leave and will they give me more minutes or a better phone for free?

One of the issues with Three is the returns policy. You can only examine the phone and best not to put the sim in, otherwise you lose all rights to cancel. Don't know how it works with buying the Three deal from an independent store.
From: http://www.three.co.uk/customer/link...=1089021441127

Returns – online and telesales
customers
If you’re a new 3 customer who
purchased your mobile via three.co.uk
or from 3's own telesales team and for
some reason you change your mind and
wish to return your mobile, provided
you have not used your mobile, you can
return your mobile and original boxed
accessories, along with your proof of
purchase, within 14 days of delivery to
the retailer from which it was bought.
The Returns policy doesn’t apply:
■ to new customers who did not
purchase their mobile via 3’s
telesales team or via three.co.uk, or
■ to new customers who purchased
their mobile via 3's telesales team or
via three.co.uk who have used their
mobile (this means that you may not
personalise your mobile in any way,
or use any of the 3 Services, or take
photos or videos or load any data
onto the mobile), or
■ to existing customers who choose
(where allowed by 3) to upgrade
their mobile.
If you are a new customer who
purchased your mobile via 3's telesales
team or via three.co.uk, in order to get
your full refund under the Returns
policy, you must return your unused
mobile along with the original boxed
accessories and documentation ‘as new’
to 3 within 14 days of delivery. You’ll
also need to provide your receipt as
proof of purchase. If you are unsure
what to do call 0870 7330 333 and
we will advise you how to return your
mobile and original boxed accessories
if you are eligible under this Returns
policy. Retain copies of your receipt and
proof of postage.
Your refund will be in the same form
as your original payment

If you want more minutes etc, try haggling with Phones4U, don't like them myself but they will sometimes give you a better deal for the sake of a sale.

[garbage456]

Quote:

Originally Posted by tn2000

One of the issues with Three is the returns policy. You can only examine the phone and best not to put the sim in, otherwise you lose all rights to cancel. Don't know how it works with buying the Three deal from an independent store.
From: http://www.three.co.uk/customer/link...=1089021441127

Returns – online and telesales
customers
If you’re a new 3 customer who
purchased your mobile via three.co.uk
or from 3's own telesales team and for
some reason you change your mind and
wish to return your mobile, provided
you have not used your mobile, you can
return your mobile and original boxed
accessories, along with your proof of
purchase, within 14 days of delivery to
the retailer from which it was bought.
The Returns policy doesn’t apply:
■ to new customers who did not
purchase their mobile via 3’s
telesales team or via three.co.uk, or
■ to new customers who purchased
their mobile via 3's telesales team or
via three.co.uk who have used their
mobile (this means that you may not
personalise your mobile in any way,
or use any of the 3 Services, or take
photos or videos or load any data
onto the mobile), or
■ to existing customers who choose
(where allowed by 3) to upgrade
their mobile.
If you are a new customer who
purchased your mobile via 3's telesales
team or via three.co.uk, in order to get
your full refund under the Returns
policy, you must return your unused
mobile along with the original boxed
accessories and documentation ‘as new’
to 3 within 14 days of delivery. You’ll
also need to provide your receipt as
proof of purchase. If you are unsure
what to do call 0870 7330 333 and
we will advise you how to return your
mobile and original boxed accessories
if you are eligible under this Returns
policy. Retain copies of your receipt and
proof of postage.
Your refund will be in the same form
as your original payment

If you want more minutes etc, try haggling with Phones4U, don't like them myself but they will sometimes give you a better deal for the sake of a sale.

thanks for that.
i can hold on for a few days anyway without opening it as i will have my old sim anyway.