This is why I'm attempting to cancel TT, the cancellation phone number on the TT site appears to be bogus it goes to a dead line. Went thru customer services instead after extracting their number (0870 087 8038) from the Sales people. Then 15 minute queue and I discovered that I have to request the cancellation thru BT. A direct cancellation with TT would result in me being unable to make outgoing calls, apparently, until BT has completed it's transfer process.