Returning a upgrade

DinkyDoo · 15-05-2008, 22:02

How easy is it to return a handset that is part of a upgrade package?

I was on a very old 02 tariff and have upgraded the tariff, and as my contract was up for renewal I also upgraded to a new handset.

Thing is despite thinking I would like it, I really do not like the new handset (Samsung G600) so I want to send it back and get a different one. Ive had the handset less than 24 hours.

Im a 02 online customer so I can't do this in store either, does anyone know what they do regarding exchanging the handset for another one?

*AJ* · 15-05-2008, 23:08

no idea with 02 but with T-Mobile you get 7days to return it then once it's returned you can either upgrade right away or wait as long as you want

AJxx

Bighibee2000 · 16-05-2008, 09:27

You can return it up to 14 days with O2

sla_steve · 16-05-2008, 11:00

i had no problems doing this recently with 02. Give them a call. They are very good.

gary77 · 16-05-2008, 11:17

Quote:

Originally Posted by DinkyDoo

How easy is it to return a handset that is part of a upgrade package?

I was on a very old 02 tariff and have upgraded the tariff, and as my contract was up for renewal I also upgraded to a new handset.

Thing is despite thinking I would like it, I really do not like the new handset (Samsung G600) so I want to send it back and get a different one. Ive had the handset less than 24 hours.

Im a 02 online customer so I can't do this in store either, does anyone know what they do regarding exchanging the handset for another one?

I'm also an online customer with 02 and i have had to send phones back in the past. You need to call up 02 on 402 and say you want the to send the phone back they will talk you though how to send it back

DinkyDoo · 16-05-2008, 22:40

Thanks for the replys

Phone went back this morning, just got to wait till they get it back to get a replacement handset sent out.

LibertyBell7 · 16-05-2008, 22:47

Could you not have upgraded instore and actually chosen a handset you like??

Running Water · 16-05-2008, 23:11

Quote:

Originally Posted by LibertyBell7

Could you not have upgraded instore and actually chosen a handset you like??

Er... if they wanted a store tariff - i.e. less minutes and texts for a higher monthly cost, then yes.

LibertyBell7 · 17-05-2008, 05:07

Quote:

Originally Posted by Running Water

Er... if they wanted a store tariff - i.e. less minutes and texts for a higher monthly cost, then yes.

Good reason not to be on O2 then.

prking · 17-05-2008, 08:03

Quote:

Originally Posted by LibertyBell7

Good reason not to be on O2 then.

Eh? All the networks offer a better deal online.

DinkyDoo · 17-05-2008, 12:52

Quote:

Originally Posted by LibertyBell7

Could you not have upgraded instore and actually chosen a handset you like??

I did try to upgrade instore but their system wouldnt let me, something to do with banding, my contract is a online contract too.

I did try this handset out in store, and it is a nice handset, but there were a few things I didnt check which when I tried it out in store which I should have done but didnt think at the time they would be that different to my SE K800i

Im having a K850i sent out when they get the Samsung back.

DinkyDoo · 17-05-2008, 12:54

Quote:

Originally Posted by LibertyBell7

Good reason not to be on O2 then.

As someone else said this isnt just 02 that do this, and for me personaly their customer services have been brilliant, couldnt say a bad thing about them.

LibertyBell7 · 18-05-2008, 20:17

Quote:

Originally Posted by prking

Eh? All the networks offer a better deal online.

You sure? I thought the T-Mobile offers were the same.

eddieh · 21-07-2008, 15:00

Does anybody think that O2 would be flexible to allow somebody one day out of the 14 day return period to return their phone? I really didn't know about this until today. I also have insurance with O2.. Can you replace a phone with a difference model as I'm finding my O2 Orbit 2 crashing all the time?

Finglonga · 21-07-2008, 17:50

Quote:

Originally Posted by eddieh

Can you replace a phone with a difference model as I'm finding my O2 Orbit 2 crashing all the time?

I sent my K850i back as it was the 5th one I had had. I asked if they could send a different phone out as that one was not very reliable and they gave me a list to choose from.

If its the first time it has been sent back you may struggle for a different phone though.

skimminstones · 21-07-2008, 19:04

Quote:

Originally Posted by LibertyBell7

You sure? I thought the T-Mobile offers were the same.

They are.

legends wear 7 · 21-07-2008, 20:57

Voda store will also give you the rate a phone UPG has quoted on your account.

agent_c · 21-07-2008, 23:15

Quote:

Originally Posted by LibertyBell7

Could you not have upgraded instore and actually chosen a handset you like??

If you upgrade in store, you dont get the benefit of the Distance Selling Regulations, which promise you an opportunity to return or cancel any order within 7 days of recept. Although some stores on some networks may offer similar terms, you can't guarantee it.

coopermanyorks · 22-07-2008, 01:21

Simply go in store , try out the handsets , ask all the questions and then choose the one you like and................................................

order it online

prking · 22-07-2008, 07:53

Quote:

Originally Posted by LibertyBell7

You sure? I thought the T-Mobile offers were the same.

What are those deals marked as web exclusives then?

agent_c · 22-07-2008, 23:38

Quote:

Originally Posted by prking

Eh? All the networks offer a better deal online.

Define "better deal", if you're an online purchased customer, you're charged for calling 150 on T-Mobile. Or at least you used to be.

LibertyBell7 · 22-07-2008, 23:47

Quote:

Originally Posted by prking

What are those deals marked as web exclusives then?

I can't see any? Can you provide a link?

coopermanyorks · 22-07-2008, 23:50

Googled t mobile web exclusive............

http://www.t-mobile.co.uk/shop/mobil...s/pay-monthly/

http://www.t-mobile.co.uk/shop/mobil...y/flext/plans/

LibertyBell7 · 22-07-2008, 23:53

Quote:

Originally Posted by coopermanyorks

web exclusive

http://www.t-mobile.co.uk/shop/mobil...s/pay-monthly/

Cheers Cooperman.

coopermanyorks · 22-07-2008, 23:56

Didn't they run offers only a short while back where you go £5 / 25% ? Off published tariffs if you bought online

15-05-2008, 22:02	#1
DinkyDoo Forum Member Join Date: May 2007 Location: In between here and there Posts: 3,501	Returning a upgrade How easy is it to return a handset that is part of a upgrade package? I was on a very old 02 tariff and have upgraded the tariff, and as my contract was up for renewal I also upgraded to a new handset. Thing is despite thinking I would like it, I really do not like the new handset (Samsung G600) so I want to send it back and get a different one. Ive had the handset less than 24 hours. Im a 02 online customer so I can't do this in store either, does anyone know what they do regarding exchanging the handset for another one?

15-05-2008, 23:08	#2
AJ Forum Member Join Date: Feb 2008 Location: ^Scotland^ Posts: 1,711	no idea with 02 but with T-Mobile you get 7days to return it then once it's returned you can either upgrade right away or wait as long as you want AJxx

16-05-2008, 09:27	#3
Bighibee2000 Forum Member Join Date: Oct 2002 Location: Penicuik, Scotland Posts: 162	You can return it up to 14 days with O2

16-05-2008, 11:00	#4
sla_steve Forum Member Join Date: Jul 2006 Location: Belfast, N.Ireland Posts: 1,457	i had no problems doing this recently with 02. Give them a call. They are very good.

16-05-2008, 11:17	#5
gary77 Forum Member Join Date: May 2008 Posts: 935	Quote: Originally Posted by DinkyDoo How easy is it to return a handset that is part of a upgrade package? I was on a very old 02 tariff and have upgraded the tariff, and as my contract was up for renewal I also upgraded to a new handset. Thing is despite thinking I would like it, I really do not like the new handset (Samsung G600) so I want to send it back and get a different one. Ive had the handset less than 24 hours. Im a 02 online customer so I can't do this in store either, does anyone know what they do regarding exchanging the handset for another one? I'm also an online customer with 02 and i have had to send phones back in the past. You need to call up 02 on 402 and say you want the to send the phone back they will talk you though how to send it back

16-05-2008, 22:40	#6
DinkyDoo Forum Member Join Date: May 2007 Location: In between here and there Posts: 3,501	Thanks for the replys Phone went back this morning, just got to wait till they get it back to get a replacement handset sent out.

16-05-2008, 22:47	#7
LibertyBell7 Forum Member Join Date: Dec 2006 Posts: 438	Could you not have upgraded instore and actually chosen a handset you like??

16-05-2008, 23:11	#8
Running Water Forum Member Join Date: Jan 2008 Posts: 768	Quote: Originally Posted by LibertyBell7 Could you not have upgraded instore and actually chosen a handset you like?? Er... if they wanted a store tariff - i.e. less minutes and texts for a higher monthly cost, then yes.

17-05-2008, 05:07	#9
LibertyBell7 Forum Member Join Date: Dec 2006 Posts: 438	Quote: Originally Posted by Running Water Er... if they wanted a store tariff - i.e. less minutes and texts for a higher monthly cost, then yes. Good reason not to be on O2 then.

17-05-2008, 08:03	#10
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Quote: Originally Posted by LibertyBell7 Good reason not to be on O2 then. Eh? All the networks offer a better deal online.

17-05-2008, 12:52	#11
DinkyDoo Forum Member Join Date: May 2007 Location: In between here and there Posts: 3,501	Quote: Originally Posted by LibertyBell7 Could you not have upgraded instore and actually chosen a handset you like?? I did try to upgrade instore but their system wouldnt let me, something to do with banding, my contract is a online contract too. I did try this handset out in store, and it is a nice handset, but there were a few things I didnt check which when I tried it out in store which I should have done but didnt think at the time they would be that different to my SE K800i Im having a K850i sent out when they get the Samsung back.

17-05-2008, 12:54	#12
DinkyDoo Forum Member Join Date: May 2007 Location: In between here and there Posts: 3,501	Quote: Originally Posted by LibertyBell7 Good reason not to be on O2 then. As someone else said this isnt just 02 that do this, and for me personaly their customer services have been brilliant, couldnt say a bad thing about them.

18-05-2008, 20:17	#13
LibertyBell7 Forum Member Join Date: Dec 2006 Posts: 438	Quote: Originally Posted by prking Eh? All the networks offer a better deal online. You sure? I thought the T-Mobile offers were the same.

21-07-2008, 15:00	#14
eddieh Forum Member Join Date: Nov 2002 Location: Southampton Posts: 1,427	Does anybody think that O2 would be flexible to allow somebody one day out of the 14 day return period to return their phone? I really didn't know about this until today. I also have insurance with O2.. Can you replace a phone with a difference model as I'm finding my O2 Orbit 2 crashing all the time?

21-07-2008, 17:50	#15
Finglonga Forum Member Join Date: Jul 2004 Location: Stafford. Posts: 4,706	Quote: Originally Posted by eddieh Can you replace a phone with a difference model as I'm finding my O2 Orbit 2 crashing all the time? I sent my K850i back as it was the 5th one I had had. I asked if they could send a different phone out as that one was not very reliable and they gave me a list to choose from. If its the first time it has been sent back you may struggle for a different phone though.

21-07-2008, 19:04	#16
skimminstones Inactive Member Join Date: Jun 2006 Posts: 8,186	Quote: Originally Posted by LibertyBell7 You sure? I thought the T-Mobile offers were the same. They are.

21-07-2008, 20:57	#17
legends wear 7 Guest Join Date: Dec 2007 Posts: 2,070	Voda store will also give you the rate a phone UPG has quoted on your account.

21-07-2008, 23:15	#18
agent_c Forum Member Join Date: Feb 2008 Location: This side of the screen. Posts: 910	Quote: Originally Posted by LibertyBell7 Could you not have upgraded instore and actually chosen a handset you like?? If you upgrade in store, you dont get the benefit of the Distance Selling Regulations, which promise you an opportunity to return or cancel any order within 7 days of recept. Although some stores on some networks may offer similar terms, you can't guarantee it.

22-07-2008, 01:21	#19
coopermanyorks Forum Member Join Date: Jan 2003 Location: In Gods Own County Posts: 20,678	Simply go in store , try out the handsets , ask all the questions and then choose the one you like and................................................ order it online

22-07-2008, 07:53	#20
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Quote: Originally Posted by LibertyBell7 You sure? I thought the T-Mobile offers were the same. What are those deals marked as web exclusives then?

22-07-2008, 23:38	#21
agent_c Forum Member Join Date: Feb 2008 Location: This side of the screen. Posts: 910	Quote: Originally Posted by prking Eh? All the networks offer a better deal online. Define "better deal", if you're an online purchased customer, you're charged for calling 150 on T-Mobile. Or at least you used to be.

DS Forums

Returning a upgrade

22-07-2008, 23:47	#22
LibertyBell7 Forum Member Join Date: Dec 2006 Posts: 438	Quote: Originally Posted by prking What are those deals marked as web exclusives then? I can't see any? Can you provide a link?

22-07-2008, 23:50	#23
coopermanyorks Forum Member Join Date: Jan 2003 Location: In Gods Own County Posts: 20,678	Googled t mobile web exclusive............ http://www.t-mobile.co.uk/shop/mobil...s/pay-monthly/ http://www.t-mobile.co.uk/shop/mobil...y/flext/plans/

22-07-2008, 23:53	#24
LibertyBell7 Forum Member Join Date: Dec 2006 Posts: 438	Quote: Originally Posted by coopermanyorks web exclusive http://www.t-mobile.co.uk/shop/mobil...s/pay-monthly/ Cheers Cooperman.

22-07-2008, 23:56	#25
coopermanyorks Forum Member Join Date: Jan 2003 Location: In Gods Own County Posts: 20,678	Didn't they run offers only a short while back where you go £5 / 25% ? Off published tariffs if you bought online