BT are continually messing up my account, cutting the line, then charging us for it. Then I cant get through to anyone who speaks English, what can I do? It's driving me insane!!!!!!!!!!!

Is there a number you can ring to get through to someone who can understand English? Also, I really want to escalate this cos its gone beyond a joke now. Any ideas?

Move to another supplier, i mean, it can't be any worse can it?

We are £118 down at the moment (see all my other posts). Every single bill since June 2007 has been wrong.
We were also disconnected for not paying our automatic online paper-free billing direct debit and like you, had insult added to injury by being charged a reconnection fee PLUS a late payment charge. (Gave up on Customer Servistan).
I think we have now complained to BT CEO about 15 times on ben.verwaayen@bt.com : he promises action but left hand doesn't or cannot liaise with right hand. Bye-Bye, Ben!

UPDATE:- Andy Woodward of the CEO's office has just phoned and promised a £118.25 refund cheque in the post within the next seven to ten working days.
I'm not holding my breath, believe me after twelve months, but watch this space.
And yes, we have one of those well-known troublesome "GB" accounts for which Ben Verwaayen must be tearing his hair out .
He must be mightily relieved his contract is coming to an end after dragging BT into the twentyfirst century. And some of their ideas are really dynamic. Bye again, Ben.

Just checked our online ebilling account.
We have been credited with £119 comprising
goodwill £20 plus CSGS delayed provision DRRC £99
whatever that may be. The message is "Don't give up,
keep pestering the CEO until you get a result."
Don't waste time and money telephoning Customer
Servistan. But its taken us nearly twelve months!

well done

First of all Sorry to bump an old Thread,

Not long moved into a flat prev supplier was VM, Swapped account into parents name.
Prev tennant had a BT line fitted so thought save the hassle I rang up BT and everyone I spoke to and emailed Wanted £125.00 to reactivate the line (Could understand if there was no line fitted)
Emailed the CEO office and guess was told as the line just needed turning back on again remotely there was no charge. God knows why it had to come to that extent.

In my case, you can contact high level complaints team or chairman's office as they are known but you know, these people are BT, they can only represent the company unfortunately so there is absolutely nothing you can do about BT as they will do whatever they want, sorry to say.

Thank you very much clive4 for the CEO's e-mail address. I am tearing my hair out with BT at the moment and was about to complain to Ofcom about them. Youhave given me another string to my bow so to speak. Am away to write my e-mail right now.

[quote=Glasgow Girl;24811866]Thank you very much clive4 for the CEO's e-mail address. I am tearing my hair out with BT at the moment and was about to complain to Ofcom about them. Youhave given me another string to my bow so to speak. Am away to write my e-mail right now. [/QUOTE

No point sending it to the email address Clive4 posted, Ben left BT 3 weeks ago.

timboy, thanks for your message but I had already e-mailed. Within 10 mts I got a reply from him advising that he had left on 1st June but had passed my e-mail to one of his ex-colleagues in the CEO's office. Again, within about 15 mts I had a response from a Beverley Morton, who advised that she was looking into my case (this being a Sunday afternoon) and could she telephone me to discuss. As I spend a lot of my time in meetings as a paralegal, I asked if they could phone me after 6pm. They called tonight and my account has now been credited with £350 taking my account into credit. I had been fighting with them since September 2007 for that and it took one small e-mail and a phone call of 5 mts to sort it. This time I must say "Well Done BT".

Can you please not mention BT employees names!! You have no idea of the grief we get when random emails from customers we have not dealt with arrive in our inboxes because folk have told their friends or put our details on fora!! BT email addresses are really easy to work out.

As for getting a response, obviously they are stil monitoring Bens account and well done on geting things sorted out.

Oops sorry, never ever thought of that one - but no need to be so touchy. It was a genuine error. What's with all the !!!!!!!!! huh?????????

Sorry about the !!. I wasn't trying to be touchy but if you were to help a customer who then published your name on the internet and you then came into work to find emails and to get calls from people wanting your assistance every day for weeks when your details shoudn't be in the public domain in the first place then maybe you would would understand why I used all the !!.