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strange phone and broadband fault


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Old 31-05-2008, 18:35
DECROMAX
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Join Date: May 2008
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ive got a strange fault which bt have come out to fix but when the engineer come around he found a fault and basically left and did not fix it, about 4 weeks ago my phone would ring once at random times and when someone would phone, it would ring for a second and then stop. a week later my line went dead but the broadband worked but at a very slow speed, i reported the fault and they come out 10 days later , when the fault first appeared i done the method of plugging into the master socket and tried a corded phone , it was the same. 4 days before bt turned up the phone line started working again but had a crackle and would cut out in use, bt turned up and then tested the the line and then tested the cable coming from outside to the master socket of which there was a fault, he said its to do with my phone and router and maybe the micro-filter, i went and brought all new equipment phone,micro-filter,router, and still i have this fault
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Old 02-06-2008, 23:55
Mystic Eddy
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Join Date: Apr 2006
Posts: 3,884
Just keep on at your CP to get something done. If you are outside your contract period, threaten to leave; this may get things in motion.
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