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Phones not ringing! even with one in test socket! |
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#1 |
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Forum Member
Join Date: Feb 2004
Posts: 109
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Phones not ringing! even with one in test socket!
Hello! Yesterday our landline was working fine. today, we find that our phone doesnt ring. The phones acknowledge the incoming call as the screen displays the name and numeber calling. I unplugged everything and plugged 1 corded phone into the test socket, and tried again, still the same, so i unplugged the corded phone and tried the cordless phone in the test socket, same problem! Wierd! Anyone know what could be wrong?
cheers |
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#2 |
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Forum Member
Join Date: Sep 2005
Posts: 1,601
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are they the same phone or is it different phones
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#3 |
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Forum Member
Join Date: Jun 2007
Location: manchester
Posts: 946
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it is most likely a problem with the line card at the exchange. ring faults department, say bell not ringing, but you have a dial tone and both way transmission. if you've done the test with a different phone in the test socket then you don't need to worry about the potential charges they will quote to you. then hopefully the diagnostic team should send the fault straight to the exchange department, and you will be back and working as soon as. you don't live in buxton by any chance?
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#4 |
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Forum Member
Join Date: Feb 2004
Posts: 109
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thanks for the replys guys!
The phones are different. One is a BT Easicom 1000 and the cordless is a BT Freestyle 3200 Series. I rang Sky and they said they are gonna check the exchange for faults first. They will then ring me if and when its fixed. |
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#5 |
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Inactive Member
Join Date: Apr 2007
Location: Proud European!
Posts: 7,120
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Quote:
thanks for the replys guys!
The phones are different. One is a BT Easicom 1000 and the cordless is a BT Freestyle 3200 Series. I rang Sky and they said they are gonna check the exchange for faults first. They will then ring me if and when its fixed.
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#6 |
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Forum Member
Join Date: Feb 2004
Posts: 109
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firstly, i rang them from the landline. they then took my mobile number, and rung me back on that and did the line test.
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#7 |
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Forum Member
Join Date: Jan 2007
Location: Glos / Hereford[shire]
Posts: 6,709
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Quote:
Hello! Yesterday our landline was working fine. today, we find that our phone doesnt ring. The phones acknowledge the incoming call as the screen displays the name and numeber calling. I unplugged everything and plugged 1 corded phone into the test socket, and tried again, still the same, so i unplugged the corded phone and tried the cordless phone in the test socket, same problem! Wierd! Anyone know what could be wrong?
cheers |
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#8 |
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Forum Member
Join Date: Feb 2004
Posts: 109
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its all fixed. got home from work to find a note from BT Openreach saying that the fault had been fixed now.
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