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iPod Classic 160GB _ Nothing But Trouble!
Sleepwalker2006
11-06-2008
I got an iPod Classic 160gb last Christmas but it has been nothing but bother. I have lost count of the amount of times I have had to restore or reset it. It seems that every time I connect it to the PC it goes funny on me. Even something as simple as adding 1 album can make it go all wonky.

Latest is that at the weekend it completly froze up after adding an album. I did the reset thing (holding down the menu and centre button). This seemed to work but the album I added was corrupt. So I did it again and froze again. Third time lucky I thought but after ejecting the ipod from itunes there was no music on it despite only 40gb showing as free. So I had to restore.

Yesterday, adding another album it seemed to go fine but all the album art dissapeared, I reset the player again (menu and centre again) and all my music dissapeared again. Exactly the same happened this morning. I have been extremely patient with this thing, does this sound like a faulty machine? if so then will Currys try to fob me off with a repair job? I reckon I am entitiled to a replacement or refund (according to the Sale of Goods Act). Has anyone been in a similar position?
Fromez
11-06-2008
It sounds faulty. I've had similar experiences with iPod hard disk players, so have migrated to the Microsoft Zune which isn't out in the UK yet - but my experience so far is that they're very reliable. I also have an iPod touch (more on that) because it's a flash player and thus more reliable.

Unfortunately, the policies of companies are to replace OR repair. So take it in, and they will send it off to an assessor. Or, contact Apple, whose warranty I have no experience with but it's a year protection against manufacturing errors.

You *might* get a refurb, but I think the chance is slim. I recently took back a 4 month old iPod touch to another high street store (only because of a dead pixel, but I'm arsey about that kind of thing), and a week later got a call for me to get a brand new one from my nearest store.

Other experiences suggest these stores prefer to replace for a new one rather than supplying you with a refurb in most instances... but then again, any refurb will look like new and if it works, there shouldn't be any problem.
moisie
11-06-2008
Why haven't you spoken to the support people before now? If there's a fault it's not going to fix itself.
tiger
15-06-2008
Apple in my experience will not really help. I wish we had got our touch from a store rather than their web site. At least you can go back to a shop !!
chocolate_boy
16-06-2008
Originally Posted by tiger:
“Apple in my experience will not really help. I wish we had got our touch from a store rather than their web site. At least you can go back to a shop !!”

My experience is the complete opposite, out of all the companies I've ever dealt with, Apple are BY FAR the most helpful and will go all out to help with every problem, as their staff care, and love their company, they go the extra mile and help beyond just their job titles.

Point to note, I had some iphone questions I called apple about, earlier in the week I'd called to get assistance on my iMac, they obv keep a record of your calls, but the woman on the phone said "good morning mr Boy, this is xxx at Apple.. how r u today?,,,, excellent... did you get your imac problems all sorted out? anything else we can help you with there?"

AMAZING customer service, infact they'll send a courier to pick your ipod up from your home or work to save you postage/going to town if you send it back, trust me, their support is world class.
tiger
16-06-2008
Our problem was not so much their ability to pick up the I pod touch that had malfunctioned, but what happened after that. They would not repair or replace it, even though it had only been used for 3 weeks, (Dec birthday present bought in advance in October when they came out in anticipation of none being available at the birthday time) and had completely frozen.
They claimed it had water damage when I knew for fact it hadn't been in or near water. Total deadlock with them, would not repair or replace, all arguments and pleading was no good. A £260 piece of technology useless in 21 days !!
On its return I persevered with connecting the cable to the PC and i tunes, and out of the blue it recognised it again and we restored it.
However i tunes 7.6 doesn't seem to like it and it has once again frozen, and wont come out of that state, error 1604 keeps coming up when trying to restore. It is still in its warranty (for what that seems to be worth from my position) but I can't see Apple being willing to help as they have discarded the one I have on first examination.
gmack2000
16-06-2008
Originally Posted by chocolate_boy:
“My experience is the complete opposite, out of all the companies I've ever dealt with, Apple are BY FAR the most helpful and will go all out to help with every problem, as their staff care, and love their company, they go the extra mile and help beyond just their job titles.

Point to note, I had some iphone questions I called apple about, earlier in the week I'd called to get assistance on my iMac, they obv keep a record of your calls, but the woman on the phone said "good morning mr Boy, this is xxx at Apple.. how r u today?,,,, excellent... did you get your imac problems all sorted out? anything else we can help you with there?"

AMAZING customer service, infact they'll send a courier to pick your ipod up from your home or work to save you postage/going to town if you send it back, trust me, their support is world class. ”

I'd join you on that one - I bought an iPod Touch from Dixons Duty Free, it developed a fault, and Apple replaced it in one of their own stores, no questions asked.
Sleepwalker2006
16-06-2008
Just to update the thread. I went back to Currys who put me in touch with the helpline (called from the store so the fact I was on hold 20 mins was not my problem!)

The iPod was sent back to them today in prepaid Special Delivery packaging so I now await the outcome. Hopefully it will be working 100% or preferably a new one. It went to a company called Regenersis in Fife not Apple.
tiger
17-06-2008
Hi again, Apple having come off the phone yesterday with Apple, they have arranged to collect it again for service as all attemts to restore it have failed, this was after consulting with a supervisor, so hopefully my opinion can be changed, second chances to make a first impression rarely come around !! I await the result.
Sleepwalker2006
08-07-2008
I got the iPod back from Regenersis with a letter saying they couldn't find a fault. Guess what? I can't get the damn thing to work here.

Sometimes when I try to sync it seems to transfer the music ok but when I check it has missed half the tracks or the music seems to show up in the "other" catagory in itunes or it just crashes during the process. I have tried it on my laptop too and it does much the same. Pretty much stuck with with it, has anyone any idea as to my next move?
Sananda Maitreya
08-07-2008
Originally Posted by Sleepwalker2006:
“I got the iPod back from Regenersis with a letter saying they couldn't find a fault. Guess what? I can't get the damn thing to work here.

Sometimes when I try to sync it seems to transfer the music ok but when I check it has missed half the tracks or the music seems to show up in the "other" catagory in itunes or it just crashes during the process. I have tried it on my laptop too and it does much the same. Pretty much stuck with with it, has anyone any idea as to my next move?”

call apple or go into an apple store and visit the ipod bar.
tiger
08-07-2008
Hi, thought I should post back. Apple were excellent, sent back a brand new I Touch and even put the engraving on the back again. They never said what the fault was, but obviously did find something.
Sananda Maitreya
08-07-2008
glad to hear that's resolved.
Sleepwalker2006
23-07-2008
Originally Posted by Sananda Maitreya:
“call apple or go into an apple store and visit the ipod bar.”

Well, I eventually got round to contacting Apple and returned the ipod on Monday, a fault has been identified and the website says " product replacement pending" which is good news. Hopefully be a brand new one I receive.
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