went back to BT 2WEEKS AGO AFTER 2 YEAR WITH TALK TALK. SINCE THEN MY BROADBAND KEEPS DROPPING OUT AFTER 5 - 10 MINUTES.
Various posts on this site about router problems but now beginning to think its a line fault however speaking to tiscali, my broadband providr they say my line checks ok, Ring BT they say its ok but been told to ask for engineer visit.
Now it gets annoying, BT say they will only provide a phone engineer who will check and if its a broadband fault will charge me £160. They say my provider must request an engineer to check broadband side of line and this must be done via BT wholesales. I was warned they would fob me off and true enough they did..50 minutes on hold then demanded supervisor... he came on told me i was going on hold and waited 45 minutes before i hung up.
Can anyone tell me if they have had this problem and more importanly who is right and what can i do..

what they have told you is correct, do you have any noise or crackling issues with your phone line, when the b/band is and isn`t in use? or is it just the constant disconnections that is the problem? also have you done the standard test of checking your equipment in the test socket to eliminate any problems with your internal wiring?

no crackling or any obvious noise intruptions just that my connection keeps dropping out after 5 - 10 mins of being connected. Both parties tell me line is ok so was going to just get a new router.Told that it may be line trouble. Also when it does drop out cant browse net but can still send receive emails...tried mozilla firefox browser incase it was IE corruption but still the same AArrgggghhhhh

Errrr. Forgive my ignorance but how can you send and receive e-mails over a dead connection? Doesn't that kind of imply there is a broadband signal in place and that you are still connected to your ISP?

Or am I missing something?

By the way do not let Tiscali fob you off. You have a contract to supply broadband with THEM. It is not up to you to contact BT or anybody else about faults with the broadband service. They may contract faults out to a third party (which could be BT) but it is up to them to contact this third party not you.

its not a dead line what i think is there is enough interference to affect internet explorer without disconnecting toatally?
i am really confused

Anything that disrupts the broadband signal to make IE drop out is also going to stop e-mail working.

As far as the bit of wire between your modem and the exchange is concerned there is no difference whatsoever between a web page and an e-mail mesage. They are both just a string of binary numbers.

The only real difference is the ports used over the connection. Browsing uses different ports to e-mail. Since IE and Firefox do similar things it is just possible either your router or any firewall you have on your PC is blocking port 80 at random. That would stop browsing but not e-mail.

Have you tried a different firewall on the PC? That would help eliminate that as the source of the problem. Obviously if it's the router the only way to check that is the problem is to try another one. Don't supose you have a mate willing to let you borrow one?

During the first ten days of broadband activation the connection might well drop repeatedly and reconnect if you have the 'ADSLMax' product. This is a normal process of establishing the fastest speed your router will connect at which is also stable enough for use. It should then settle down, e.g. our initial connection was at 3MB sync but eventually it settled at 2MB.

There is useful info here http://www.thinkbroadband.com/faq/se...eshooting.html which will enable you to check the wiring you're responsible for (everything after the master socket) before you get the line supplier involved.

The only fobbing off you have had is from Tiscali.

If your phone line is working, and you have suggested it is, then it is the responsibility of your ISP to contact their wholesaler to arrange for any possible faults to be investigated and repaired.

If you raise a landline fault and there is no falt then you will get charged for a non required call out.

Maybe you should be escalating this within Tiscali as opposed to BT Retail who don't supply your broadband connection.