O2 query??

hammo · 21-06-2008, 08:37

Ive an nokia 5610 XpressMusic on a £40 per month contract with 02 and heres the problem the slider buttion that works the functions of the phone has come off with wear and tear because with it being a sliding phone all the pressure has taken its toll on the button.
So how do i stand in getting this problem sorted out and getting it fixed

TTTV · 21-06-2008, 09:03

Quote:

Originally Posted by hammo

Ive an nokia 5610 XpressMusic on a £40 per month contract with 02 and heres the problem the slider buttion that works the functions of the phone has come off with wear and tear because with it being a sliding phone all the pressure has taken its toll on the button.
So how do i stand in getting this problem sorted out and getting it fixed

I *think* with it being wear and tear, you wont be able to get it fixed for free under warranty, so you'll more than likely have to take it into a mobile phone repair shop and pay to get it repaired.

markrduk · 21-06-2008, 10:09

How long have you had it for? The newer it is, the more likely you will get it fixed. They often say that general wear and tear is not covered, but if you can argue that there is a common fault with the phone that makes it break too easily - you could try saying you hardly use it etc - whether or not they will fix it depends how nice they feel!

If you were bothered, and you went all the way with it - getting legal people involved etc, they would crack before it went to court guaranteed! If they won't replace/fix it, try calling Dom!

21-06-2008, 10:46

Quote:

Originally Posted by hammo

Ive an nokia 5610 XpressMusic on a £40 per month contract with 02 and heres the problem the slider buttion that works the functions of the phone has come off with wear and tear because with it being a sliding phone all the pressure has taken its toll on the button.
So how do i stand in getting this problem sorted out and getting it fixed

You're not alone, a web search brought these up:

http://discussions.nokia.co.uk/discu...thread.id=8272

http://discussions.nokia.co.uk/discu...hread.id=37540

http://discussions.europe.nokia.com/...ssage.id=39482

Maybe you could argue with O2 that there is a design fault and trawl the net for other examples.

Incidentally a rellie recently had a problem with a Nokia on Vodafone - they replaced it immediately - no hassle after 10 months.

21-06-2008, 08:37	#1
hammo Forum Member Join Date: Feb 2001 Posts: 1,224	O2 query?? Ive an nokia 5610 XpressMusic on a £40 per month contract with 02 and heres the problem the slider buttion that works the functions of the phone has come off with wear and tear because with it being a sliding phone all the pressure has taken its toll on the button. So how do i stand in getting this problem sorted out and getting it fixed

21-06-2008, 09:03	#2
TTTV Forum Member Join Date: Aug 2006 Location: 🇬🇧 Posts: 1,362	Quote: Originally Posted by hammo Ive an nokia 5610 XpressMusic on a £40 per month contract with 02 and heres the problem the slider buttion that works the functions of the phone has come off with wear and tear because with it being a sliding phone all the pressure has taken its toll on the button. So how do i stand in getting this problem sorted out and getting it fixed I think with it being wear and tear, you wont be able to get it fixed for free under warranty, so you'll more than likely have to take it into a mobile phone repair shop and pay to get it repaired.

21-06-2008, 10:09	#3
markrduk Forum Member Join Date: Sep 2007 Location: Manchester Posts: 1,225	How long have you had it for? The newer it is, the more likely you will get it fixed. They often say that general wear and tear is not covered, but if you can argue that there is a common fault with the phone that makes it break too easily - you could try saying you hardly use it etc - whether or not they will fix it depends how nice they feel! If you were bothered, and you went all the way with it - getting legal people involved etc, they would crack before it went to court guaranteed! If they won't replace/fix it, try calling Dom!

21-06-2008, 10:46	#4
tn2000 Posts: n/a	Quote: Originally Posted by hammo Ive an nokia 5610 XpressMusic on a £40 per month contract with 02 and heres the problem the slider buttion that works the functions of the phone has come off with wear and tear because with it being a sliding phone all the pressure has taken its toll on the button. So how do i stand in getting this problem sorted out and getting it fixed You're not alone, a web search brought these up: http://discussions.nokia.co.uk/discu...thread.id=8272 http://discussions.nokia.co.uk/discu...hread.id=37540 http://discussions.europe.nokia.com/...ssage.id=39482 Maybe you could argue with O2 that there is a design fault and trawl the net for other examples. Incidentally a rellie recently had a problem with a Nokia on Vodafone - they replaced it immediately - no hassle after 10 months.

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O2 query??