hi plz can someone help me, i transfered from talk talk to BT on the 31st march, but talk talk are saying that i disconnected on the 18th april and that i have to pay for using their line even though i have paid my BT bill for that period..

i have sent talk talk a copy of my BT bill and the letter from BT stating when i transfered, but talk talk are refusing to budge.


i have rang talk talk even though they have disconnected me 3 times, and they said get a refund from BT. BT are saying that talk talk hav made an error, i hav asked both parties to contact each other but they are saying we cant, i have said wat about helping the customer but they said nothing they can do and they cant ring talk talk.

i have the debt agency coming in 2 days and i am unable to resolve this issue, as i have rang both talk talkand BT and none r helping me .

To be honest i think you would be best talking to someone like your local CAB office. Punch your post code into this webpage to find your nearest office

http://www.citizensadvice.org.uk/index/getadvice.htm

They should be able to advise you on what action you can take. Obviously take along as much paperwork about the issue as you can.

As above, go to your CAB, debt collector can't do anything, so don't let them in, unless they have a court order.