Returning a faulty widescreen TV

NoEntry2k · 18-08-2003, 10:39

About 8 weeks ago i bought a new 28" Widescreen TV from Currys.
It was all going fine untill a few days ago. Now when im watching the TV the picture flickers once every few minutes on all channels. I think the tube may be faulty or something.

Anyway, i was just wondering does anyone know what the policy is on this? Obviously being under 12 months old its still under guarantee, but what happens next? I assume i will need to box it up and take it back to Currys, but will they provide with with a new one or take the old one away to be fixed, leaving me in theory with no TV?

Thanks for any info.

18-08-2003, 10:50

well seeing as the tv is over 28 days old i guess they will repair it

what make is the tv?

this will give info to me about what kind of service you can expect?

NoEntry2k · 18-08-2003, 13:13

Its a Matsui TV. Any ideas how long it will take to be repaired?

18-08-2003, 13:14

they will repair it instore, maybe 3 days max

Jim Rae · 18-08-2003, 13:34

You should have got a service number to phone with your receipt - the red document which the receipt is clipped to - the details are on the third page.

It may be they'll come and get it for you if it's a guarantee job and a bulky item.

18-08-2003, 13:37

matsui is their own brand and they usually repair them instroe for no fee under guarentee

NoEntry2k · 18-08-2003, 16:01

Thanks for the info everyone.
Will check what it says on the receipt, i dont really mind getting it there, i just hope they fix it quick.......hopefully they should as to me it seems like it just need a new tube or something like that.
If they fix it in store and i get it back with in a week ill be happy.

18-08-2003, 16:25

if the tube is faulty they MAY offer you a new tv!

NoEntry2k · 19-08-2003, 10:44

Quote:

Originally posted by saxton
if the tube is faulty they MAY offer you a new tv!

I hope they do!

Thing is, its only a slight flicker that alot of people wont even really care about, but to me, a perfectionist when it comes to entertainment equipment, it annoyes the me ALOT. I jus hope they notice it and dont try and tell me they cant see anyting wrong with it.

Maye its a bit of dust got in it or something (i have been away for a few weeks....).

I just hope they fix it/give me a new one "PROMT", as it says on the guarantee they will. Its only a few weeks old!!!!!

19-08-2003, 10:51

never buy Matsui again!

NoEntry2k · 19-08-2003, 15:56

Quote:

Originally posted by saxton
never buy Matsui again!

I dont think ive ever had any problems with Matsui in the past, just unlucky that this is the most expensive Matsui product i have bought and it plays up after a few weeks.
Its ironic.... my parents bought a 28" Widescreen TV last summer.........some unheard of japanese brand, alot cheaper than what i paid, its turned on for about 8 hours a day (about 3 times longer than i watch mine), and they have not had a problem with it yet!

Sometimes i think the quality of a product is just down to luck.

Oh well im off to Currys tonight, with the TV, and ill see how i get on...........

chilpillphil · 21-08-2003, 13:22

how did you get on, i had mine taken away by sony for a month ( i got it from currys) it took ages but finally i got a full refund, im happy because there a new model out,

it was 3 months old

and recomendation on a new set i could buy?

about £500 - £600

NoEntry2k · 22-08-2003, 12:09

Well it all turned out OK in the end!

I took my put the TV back in the box and returned it to Currys. They told me that for a job like this they should really make a home visit to take a look at it. But then after a bit of talking the guy (i think he may have been the manager) said that seeing as it seems like the tube is faulty and it only about 7 weeks old he would replace it with a new one.....however they had none in stock so he said to take my TV home again and he would ring when one came in. Sure enough he did and last night i took the TV back down to Currys to exchange it for a new one.

Apart from the fact that i feel like ive moved the TV around my house and in and out of the car about 10 times, im very happy that they agreed to replace it.

22-08-2003, 18:51

thats good customer service for you!

18-08-2003, 10:39	#1
NoEntry2k Forum Member Join Date: May 2002 Location: South East London, UK Posts: 9,452	Returning a faulty widescreen TV About 8 weeks ago i bought a new 28" Widescreen TV from Currys. It was all going fine untill a few days ago. Now when im watching the TV the picture flickers once every few minutes on all channels. I think the tube may be faulty or something. Anyway, i was just wondering does anyone know what the policy is on this? Obviously being under 12 months old its still under guarantee, but what happens next? I assume i will need to box it up and take it back to Currys, but will they provide with with a new one or take the old one away to be fixed, leaving me in theory with no TV? Thanks for any info.

18-08-2003, 10:50	#2
*dan* Posts: n/a	well seeing as the tv is over 28 days old i guess they will repair it what make is the tv? this will give info to me about what kind of service you can expect?

18-08-2003, 13:13	#3
NoEntry2k Forum Member Join Date: May 2002 Location: South East London, UK Posts: 9,452	Its a Matsui TV. Any ideas how long it will take to be repaired?

18-08-2003, 13:14	#4
*dan* Posts: n/a	they will repair it instore, maybe 3 days max

18-08-2003, 13:34	#5
Jim Rae Forum Member Join Date: Mar 2002 Location: Ayrshire Posts: 4,125	You should have got a service number to phone with your receipt - the red document which the receipt is clipped to - the details are on the third page. It may be they'll come and get it for you if it's a guarantee job and a bulky item.

18-08-2003, 13:37	#6
*dan* Posts: n/a	matsui is their own brand and they usually repair them instroe for no fee under guarentee

18-08-2003, 16:01	#7
NoEntry2k Forum Member Join Date: May 2002 Location: South East London, UK Posts: 9,452	Thanks for the info everyone. Will check what it says on the receipt, i dont really mind getting it there, i just hope they fix it quick.......hopefully they should as to me it seems like it just need a new tube or something like that. If they fix it in store and i get it back with in a week ill be happy.

18-08-2003, 16:25	#8
*dan* Posts: n/a	if the tube is faulty they MAY offer you a new tv!

19-08-2003, 10:44	#9
NoEntry2k Forum Member Join Date: May 2002 Location: South East London, UK Posts: 9,452	Quote: Originally posted by saxton if the tube is faulty they MAY offer you a new tv! I hope they do! Thing is, its only a slight flicker that alot of people wont even really care about, but to me, a perfectionist when it comes to entertainment equipment, it annoyes the me ALOT. I jus hope they notice it and dont try and tell me they cant see anyting wrong with it. Maye its a bit of dust got in it or something (i have been away for a few weeks....). I just hope they fix it/give me a new one "PROMT", as it says on the guarantee they will. Its only a few weeks old!!!!!

19-08-2003, 10:51	#10
*dan* Posts: n/a	never buy Matsui again!

19-08-2003, 15:56	#11
NoEntry2k Forum Member Join Date: May 2002 Location: South East London, UK Posts: 9,452	Quote: Originally posted by saxton never buy Matsui again! I dont think ive ever had any problems with Matsui in the past, just unlucky that this is the most expensive Matsui product i have bought and it plays up after a few weeks. Its ironic.... my parents bought a 28" Widescreen TV last summer.........some unheard of japanese brand, alot cheaper than what i paid, its turned on for about 8 hours a day (about 3 times longer than i watch mine), and they have not had a problem with it yet! Sometimes i think the quality of a product is just down to luck. Oh well im off to Currys tonight, with the TV, and ill see how i get on...........

21-08-2003, 13:22	#12
chilpillphil Banned User Join Date: Feb 2003 Location: swindon, uk Posts: 2,015	how did you get on, i had mine taken away by sony for a month ( i got it from currys) it took ages but finally i got a full refund, im happy because there a new model out, it was 3 months old and recomendation on a new set i could buy? about £500 - £600

22-08-2003, 12:09	#13
NoEntry2k Forum Member Join Date: May 2002 Location: South East London, UK Posts: 9,452	Well it all turned out OK in the end! I took my put the TV back in the box and returned it to Currys. They told me that for a job like this they should really make a home visit to take a look at it. But then after a bit of talking the guy (i think he may have been the manager) said that seeing as it seems like the tube is faulty and it only about 7 weeks old he would replace it with a new one.....however they had none in stock so he said to take my TV home again and he would ring when one came in. Sure enough he did and last night i took the TV back down to Currys to exchange it for a new one. Apart from the fact that i feel like ive moved the TV around my house and in and out of the car about 10 times, im very happy that they agreed to replace it.

22-08-2003, 18:51	#14
*dan* Posts: n/a	thats good customer service for you!

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Returning a faulty widescreen TV