SONY BRAVIA pixel question

efiste2 · 27-06-2008, 21:50

I have a 40" sony bravia LCD , and every so often, only once a night, one or two pixels in a line go WHITE. I have only noticed it whilst watching SKY though a SCART input, and turning the sky box off then back on cures the problem. I have not noticed it whilst playing any of my consoles connected to the TV via HDMI or RGB. Also it looks like this only happens when the TV has been on for a while. Has anyone got any suggestions, what the problem could be

LCDMAN · 27-06-2008, 22:09

Are these toward the top left of the screen? Could they be the WSS line 23 widescreen flags?

http://en.wikipedia.org/wiki/Widescreen_signaling

Discuss............................

Edit: See also page 17 of this fascinating document about aspect ratios and WSS switching

http://www.satellite-calculations.co...deoformats.pdf

queenhollybush · 27-06-2008, 22:14

We had a problem with a missing pixel on our Sony TV that only appeared occasionally. After a lot of hair pulling and research we found that the pixel only disappered when we were watching a recording that had the child lock on the programme - when we removed the lock the pixel appeared again. Could this be the answer to your problem?

Sat.Deelay · 27-06-2008, 22:23

Not sure if it's related, but on my 32" Bravia - when I play DVD's that are 16:9 format, I've noticed that I often get some - what look like black 'sparklies' at the top of the picture. Only ever happens on 16:9 and not 2:35:1

I'm yet to investigate if it's the DVD player or the TV. Just wondered if anyone's had anything similar aswell?

efiste2 · 27-06-2008, 22:24

LCDMAN, you may have a point they are towards the top left, but not exactly in the corner and not always in the same position. but it looks as though there are 3 or 4 pixels joined. And as i say flicking the SKYBOX of and on makes them disappear..............My main concern is that its the dreaded dead pixel scenario. We have had the TV for well over 2 months now,

John Currie · 28-06-2008, 00:12

Quote:

Originally Posted by efiste2

I have not noticed it whilst playing any of my consoles connected to the TV via HDMI or RGB.

That rules out the TV as being faulty then.

Nigel Goodwin · 28-06-2008, 10:26

Quote:

Originally Posted by efiste2

LCDMAN, you may have a point they are towards the top left, but not exactly in the corner and not always in the same position. but it looks as though there are 3 or 4 pixels joined. And as i say flicking the SKYBOX of and on makes them disappear..............My main concern is that its the dreaded dead pixel scenario. We have had the TV for well over 2 months now,

There is a known fault on a range of Sony models, it looks like a sideways '!' near the top of the screen, about quarter of the way in from the RHS (as you look at it). It only affects SCART, RF and HDMI are OK, and it's VERY intermittent - if you flick from RGB to PAL (or the other way) the fault disappears again.

Sony are currently working on a software update to cure it, and (last I heard) it was expected from Japan 'imminently', however, they then have to test it to make sure it cures the problem, we've actually supplied them a set that does it, along with photos of the problem.

If you ring the Sony helpline number, they know all about it.

But it is VERY intermittent, I've never actually seen it happen, only seen the photos.

efiste2 · 28-06-2008, 10:40

Thats great info, thanks

TerraC · 24-07-2008, 08:12

Quote:

Originally Posted by Nigel Goodwin

There is a known fault on a range of Sony models, it looks like a sideways '!' near the top of the screen, about quarter of the way in from the RHS (as you look at it). It only affects SCART, RF and HDMI are OK, and it's VERY intermittent - if you flick from RGB to PAL (or the other way) the fault disappears again.

Sony are currently working on a software update to cure it, and (last I heard) it was expected from Japan 'imminently', however, they then have to test it to make sure it cures the problem, we've actually supplied them a set that does it, along with photos of the problem.

If you ring the Sony helpline number, they know all about it.

But it is VERY intermittent, I've never actually seen it happen, only seen the photos.

Hi Nigel...

thats great information thanks for posting. any updates so far?

my TV started to experience this fault. Sony via email support have "never heard of this problem before" and directed me to my local Sony repair centre who also have never come across this problem either.. An AV Forum I frequent has a number of people with V3000's experiencing this problem and also at least one member with a W3000 and another with a D3500 also with this fault.

Does anyone know if it's ONLY scart that is affected? Could I use a Scart > component lead and get around the problem? has anyone tried this?

One guy has had his set in his local service centre 3 weeks now and they cant say when he's getting his TV back which I find wholly unacceptable.

thanks...

Ray

Nigel Goodwin · 24-07-2008, 11:35

Quote:

Originally Posted by TerraC

Hi Nigel...

thats great information thanks for posting. any updates so far?

Not yet, we returned a set to Sony for the attention of the guy in charge of the problem, and we've not had it back yet!.

Quote:

my TV started to experience this fault. Sony via email support have "never heard of this problem before" and directed me to my local Sony repair centre who also have never come across this problem either.. An AV Forum I frequent has a number of people with V3000's experiencing this problem and also at least one member with a W3000 and another with a D3500 also with this fault.

It only happens VERY occasionally, and changing modes or in any way changing almost anything, instantly cures it. So it's very difficult to reproduce.

Tell your local service agent to RING Sony technical, they know all about it, all they will be doing is checking Assist (Sony computerised service system), it's NOT on Assist, and won't be until a cure has been released, and it will take a few months before it appears then.

Quote:

Does anyone know if it's ONLY scart that is affected? Could I use a Scart > component lead and get around the problem? has anyone tried this?

According to Sony it's only SCART, and only Composite - BUT, I can confirm it happens on RGB SCART as well.

You can't get SCART to Component leads, the signals are considerably different.

Quote:

One guy has had his set in his local service centre 3 weeks now and they cant say when he's getting his TV back which I find wholly unacceptable.

I would have thought they have never even seen it happen, it's really that rare it happens - I've never managed to reproduce it in the workshop. But I have seen it in two customers houses.

TerraC · 24-07-2008, 14:47

Hi Nigel

thanks for the info, please keep us updated on anything you hear it is much appreciated, you seem to be the only guy in the know i've found so far.

It occurs on my TV only when it's been on a good 4+ hours. I've never seen it yet within an hour or so of the tv being on. There is seemingly no aparent cause of the problem, IE: not changing channel, happens regardless of bright or dark video viewing, regardless of cheap or expensive RGB scart leads. Mine is exhibiting the problem quite often now, approx 4 times this week already since Sunday evening.

This is what i mean about Scart > component lead.. or am I barking up the wrong tree here and have the wrong cable?
http://www.tvcables.co.uk/cgi-bin/tv...ml?id=Tb5ZrmJt or http://beststuff.co.uk/specialist_rgb_leads.htm

I'm after knowing if taking an RGB SCART output from my SKY+ can be input to the KDL-40V3000 component (not composit) connections and if that will eliminate the white line problem. has anyone tried it?

Would there be any degradation in video quality over RGB SCART?

Many thanks..

Ray

Nigel Goodwin · 24-07-2008, 15:31

Quote:

Originally Posted by TerraC

Hi Nigel

thanks for the info, please keep us updated on anything you hear it is much appreciated, you seem to be the only guy in the know i've found so far.

I was in the first wave of dealers allowed to service Sony LCD and Plasma - before that only specialised non-dealer service agents were allowed to do them. So I've got more experience than the vast majority of Sony service agents - I was one of the first twelve, if I remember correctly?.

Quote:

It occurs on my TV only when it's been on a good 4+ hours. I've never seen it yet within an hour or so of the tv being on. There is seemingly no aparent cause of the problem, IE: not changing channel, happens regardless of bright or dark video viewing, regardless of cheap or expensive RGB scart leads. Mine is exhibiting the problem quite often now, approx 4 times this week already since Sunday evening.

This is what i mean about Scart > component lead.. or am I barking up the wrong tree here and have the wrong cable?
http://www.tvcables.co.uk/cgi-bin/tv...ml?id=Tb5ZrmJt or http://beststuff.co.uk/specialist_rgb_leads.htm

I'm after knowing if taking an RGB SCART output from my SKY+ can be input to the KDL-40V3000 component (not composit) connections and if that will eliminate the white line problem. has anyone tried it?

Would there be any degradation in video quality over RGB SCART?

It wouldn't work, there are no Component outputs on almost all SCART sockets, and certainly not on any Sky box SCART - the lead (which is ludicrously expensive) is for the extremely rare sets that might provide Component over SCART (which is really a complete waste of time anyway).

If I get chance, I'll try and find out what's happening tomorrow - so far our stock set has disappeared to Sony, it's not been replaced, we've not been paid for it, and we haven't heard back from them at all (apart from the last time I rang and asked).

TerraC · 24-07-2008, 16:09

Hi Nigel

Quote:

Originally Posted by Nigel Goodwin

It wouldn't work, there are no Component outputs on almost all SCART sockets, and certainly not on any Sky box SCART - the lead (which is ludicrously expensive) is for the extremely rare sets that might provide Component over SCART (which is really a complete waste of time anyway).

thank you for the info, saved me a few quid there trying that one out.

I'd love to go HD but currently cant spare the funds for SKY-HD. Will perservere with the RGB SCART and hopefully Sony will come up with a fix soon.

Quote:

If I get chance, I'll try and find out what's happening tomorrow - so far our stock set has disappeared to Sony, it's not been replaced, we've not been paid for it, and we haven't heard back from them at all (apart from the last time I rang and asked).

that would be excellent thank you.

Ray

TerraC · 24-07-2008, 16:22

Also, just remembered. Sometimes on the E4 logo the TV goes screwey with dancing cubes and weird blocks on the edge of the blue logo on white background as if the set cant make up it's mind how the channel should be decoded. have you had this reported before at all? No biggie as the logo is off in seconds and the set returns to normal, just looks weird.

Ray

Nigel Goodwin · 24-07-2008, 20:17

Quote:

Originally Posted by TerraC

Also, just remembered. Sometimes on the E4 logo the TV goes screwey with dancing cubes and weird blocks on the edge of the blue logo on white background as if the set cant make up it's mind how the channel should be decoded. have you had this reported before at all? No biggie as the logo is off in seconds and the set returns to normal, just looks weird.

Not heard of that, but a function of the existing bug is faint vertical stripes on certain coloured backgrounds - like the white lines it's VERY intermittent, but shows up well if you set a Sky box to a radio station.

TerraC · 25-07-2008, 10:23

I will try get a picture. It's no big deal really though just looks weird. could be related to the white line problem, the only person i've seen mention it so far is another guy who is experiencing the white line fault..

davidhowells71 · 25-07-2008, 10:47

samsung 40" lcd hd ready problems

--------------------------------------------------------------------------------
samsung 40"lcd hd ready
tv want come on red standbye light in front flashing off and on and making a clicking noise at the back, its like its trying to come on but clicking back off any ideas anybody. can help I thought the remote button was stuck in

Nigel Goodwin · 28-07-2008, 10:01

Quote:

Originally Posted by Nigel Goodwin

If I get chance, I'll try and find out what's happening tomorrow - so far our stock set has disappeared to Sony, it's not been replaced, we've not been paid for it, and we haven't heard back from them at all (apart from the last time I rang and asked).

OK, I've had a reply from Sony, the update is out, but not released yet - it should be uploaded to the Assist system in the next few weeks.

In the meantime, any service dealer requiring it can ask Sony technical and it can be emailed to them - mine came with the email they sent me.

BTW, our TV they had is on it's way back via UPS.

TerraC · 28-07-2008, 13:49

Excellent Nigel that is great news thank you.

how is it applied to the TV? does it HAVE to be done by a service agent or can anyone do it?

will have to try get mine done in about a months time when i've got a week or so off work...

cheers

Ray

ventross · 05-08-2008, 23:15

I've been having this stuck pixel row issue with my V3000 practically since I got it, and confirm that it is definitely a problem and I can supply a picture of it happening!

If it can be solved with a software update could someone please post here, who to contact, number etc. to get this arranged.

I mostly watch a Topfield PVR on AV2 and it happens at unpredictable times on both the top and bottom of the screen.

Regards
S

Nigel Goodwin · 06-08-2008, 09:35

Quote:

Originally Posted by ventross

I've been having this stuck pixel row issue with my V3000 practically since I got it, and confirm that it is definitely a problem and I can supply a picture of it happening!

If it can be solved with a software update could someone please post here, who to contact, number etc. to get this arranged.

Get in touch with where you bought it from, or ring the helpline number that came on the card with your set.

ventross · 06-08-2008, 20:00

Purchased it online, can't see them being much help, online retailers often are'nt after the event.

Number on the card though is a good idea thanks....

TerraC · 12-08-2008, 08:41

I can confirm that the update does indeed fix the white line problem!

Thanks for the help and advice Nigel...

Nigel Goodwin · 12-08-2008, 09:38

Quote:

Originally Posted by TerraC

I can confirm that the update does indeed fix the white line problem!

Thanks for the help and advice Nigel...

I'm pleased to hear it!

None of the ones I've done have been back on and complained, so I presume it's cured them.

ventross · 12-08-2008, 14:55

Can I get this software update to do myself? Or have I got to get Mr Sony over to do it for me?

If anyone could post the number here to arrange a visit, I would be grateful.

27-06-2008, 21:50	#1
efiste2 Forum Member Join Date: Jul 2004 Posts: 113	SONY BRAVIA pixel question I have a 40" sony bravia LCD , and every so often, only once a night, one or two pixels in a line go WHITE. I have only noticed it whilst watching SKY though a SCART input, and turning the sky box off then back on cures the problem. I have not noticed it whilst playing any of my consoles connected to the TV via HDMI or RGB. Also it looks like this only happens when the TV has been on for a while. Has anyone got any suggestions, what the problem could be

05-08-2008, 23:15	#20
ventross Forum Member Join Date: Oct 2005 Posts: 14	In good company.. I've been having this stuck pixel row issue with my V3000 practically since I got it, and confirm that it is definitely a problem and I can supply a picture of it happening! If it can be solved with a software update could someone please post here, who to contact, number etc. to get this arranged. I mostly watch a Topfield PVR on AV2 and it happens at unpredictable times on both the top and bottom of the screen. Regards S

06-08-2008, 20:00	#22
ventross Forum Member Join Date: Oct 2005 Posts: 14	Thanks Purchased it online, can't see them being much help, online retailers often are'nt after the event. Number on the card though is a good idea thanks....

27-06-2008, 22:09	#2
LCDMAN Forum Member Join Date: Dec 2005 Location: Yorkshire, God's County Posts: 5,182	Are these toward the top left of the screen? Could they be the WSS line 23 widescreen flags? http://en.wikipedia.org/wiki/Widescreen_signaling Discuss............................ Edit: See also page 17 of this fascinating document about aspect ratios and WSS switching http://www.satellite-calculations.co...deoformats.pdf

27-06-2008, 22:14	#3
queenhollybush Forum Member Join Date: Jan 2008 Posts: 51	We had a problem with a missing pixel on our Sony TV that only appeared occasionally. After a lot of hair pulling and research we found that the pixel only disappered when we were watching a recording that had the child lock on the programme - when we removed the lock the pixel appeared again. Could this be the answer to your problem?

27-06-2008, 22:23	#4
Sat.Deelay Forum Member Join Date: Mar 2002 Location: Up North Posts: 1,835	Not sure if it's related, but on my 32" Bravia - when I play DVD's that are 16:9 format, I've noticed that I often get some - what look like black 'sparklies' at the top of the picture. Only ever happens on 16:9 and not 2:35:1 I'm yet to investigate if it's the DVD player or the TV. Just wondered if anyone's had anything similar aswell?

27-06-2008, 22:24	#5
efiste2 Forum Member Join Date: Jul 2004 Posts: 113	LCDMAN, you may have a point they are towards the top left, but not exactly in the corner and not always in the same position. but it looks as though there are 3 or 4 pixels joined. And as i say flicking the SKYBOX of and on makes them disappear..............My main concern is that its the dreaded dead pixel scenario. We have had the TV for well over 2 months now,

28-06-2008, 00:12	#6
John Currie Forum Member Join Date: Dec 2002 Location: South Lanarkshire. Scotland Posts: 2,005	Quote: Originally Posted by efiste2 I have not noticed it whilst playing any of my consoles connected to the TV via HDMI or RGB. That rules out the TV as being faulty then.

28-06-2008, 10:26	#7
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by efiste2 LCDMAN, you may have a point they are towards the top left, but not exactly in the corner and not always in the same position. but it looks as though there are 3 or 4 pixels joined. And as i say flicking the SKYBOX of and on makes them disappear..............My main concern is that its the dreaded dead pixel scenario. We have had the TV for well over 2 months now, There is a known fault on a range of Sony models, it looks like a sideways '!' near the top of the screen, about quarter of the way in from the RHS (as you look at it). It only affects SCART, RF and HDMI are OK, and it's VERY intermittent - if you flick from RGB to PAL (or the other way) the fault disappears again. Sony are currently working on a software update to cure it, and (last I heard) it was expected from Japan 'imminently', however, they then have to test it to make sure it cures the problem, we've actually supplied them a set that does it, along with photos of the problem. If you ring the Sony helpline number, they know all about it. But it is VERY intermittent, I've never actually seen it happen, only seen the photos.

28-06-2008, 10:40	#8
efiste2 Forum Member Join Date: Jul 2004 Posts: 113	Thats great info, thanks

24-07-2008, 08:12	#9
TerraC Forum Member Join Date: Jul 2008 Posts: 7	Quote: Originally Posted by Nigel Goodwin There is a known fault on a range of Sony models, it looks like a sideways '!' near the top of the screen, about quarter of the way in from the RHS (as you look at it). It only affects SCART, RF and HDMI are OK, and it's VERY intermittent - if you flick from RGB to PAL (or the other way) the fault disappears again. Sony are currently working on a software update to cure it, and (last I heard) it was expected from Japan 'imminently', however, they then have to test it to make sure it cures the problem, we've actually supplied them a set that does it, along with photos of the problem. If you ring the Sony helpline number, they know all about it. But it is VERY intermittent, I've never actually seen it happen, only seen the photos. Hi Nigel... thats great information thanks for posting. any updates so far? my TV started to experience this fault. Sony via email support have "never heard of this problem before" and directed me to my local Sony repair centre who also have never come across this problem either.. An AV Forum I frequent has a number of people with V3000's experiencing this problem and also at least one member with a W3000 and another with a D3500 also with this fault. Does anyone know if it's ONLY scart that is affected? Could I use a Scart > component lead and get around the problem? has anyone tried this? One guy has had his set in his local service centre 3 weeks now and they cant say when he's getting his TV back which I find wholly unacceptable. thanks... Ray

24-07-2008, 11:35	#10
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by TerraC Hi Nigel... thats great information thanks for posting. any updates so far? Not yet, we returned a set to Sony for the attention of the guy in charge of the problem, and we've not had it back yet!. Quote: my TV started to experience this fault. Sony via email support have "never heard of this problem before" and directed me to my local Sony repair centre who also have never come across this problem either.. An AV Forum I frequent has a number of people with V3000's experiencing this problem and also at least one member with a W3000 and another with a D3500 also with this fault. It only happens VERY occasionally, and changing modes or in any way changing almost anything, instantly cures it. So it's very difficult to reproduce. Tell your local service agent to RING Sony technical, they know all about it, all they will be doing is checking Assist (Sony computerised service system), it's NOT on Assist, and won't be until a cure has been released, and it will take a few months before it appears then. Quote: Does anyone know if it's ONLY scart that is affected? Could I use a Scart > component lead and get around the problem? has anyone tried this? According to Sony it's only SCART, and only Composite - BUT, I can confirm it happens on RGB SCART as well. You can't get SCART to Component leads, the signals are considerably different. Quote: One guy has had his set in his local service centre 3 weeks now and they cant say when he's getting his TV back which I find wholly unacceptable. I would have thought they have never even seen it happen, it's really that rare it happens - I've never managed to reproduce it in the workshop. But I have seen it in two customers houses.

24-07-2008, 14:47	#11
TerraC Forum Member Join Date: Jul 2008 Posts: 7	Hi Nigel thanks for the info, please keep us updated on anything you hear it is much appreciated, you seem to be the only guy in the know i've found so far. It occurs on my TV only when it's been on a good 4+ hours. I've never seen it yet within an hour or so of the tv being on. There is seemingly no aparent cause of the problem, IE: not changing channel, happens regardless of bright or dark video viewing, regardless of cheap or expensive RGB scart leads. Mine is exhibiting the problem quite often now, approx 4 times this week already since Sunday evening. This is what i mean about Scart > component lead.. or am I barking up the wrong tree here and have the wrong cable? http://www.tvcables.co.uk/cgi-bin/tv...ml?id=Tb5ZrmJt or http://beststuff.co.uk/specialist_rgb_leads.htm I'm after knowing if taking an RGB SCART output from my SKY+ can be input to the KDL-40V3000 component (not composit) connections and if that will eliminate the white line problem. has anyone tried it? Would there be any degradation in video quality over RGB SCART? Many thanks.. Ray

24-07-2008, 15:31	#12
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by TerraC Hi Nigel thanks for the info, please keep us updated on anything you hear it is much appreciated, you seem to be the only guy in the know i've found so far. I was in the first wave of dealers allowed to service Sony LCD and Plasma - before that only specialised non-dealer service agents were allowed to do them. So I've got more experience than the vast majority of Sony service agents - I was one of the first twelve, if I remember correctly?. Quote: It occurs on my TV only when it's been on a good 4+ hours. I've never seen it yet within an hour or so of the tv being on. There is seemingly no aparent cause of the problem, IE: not changing channel, happens regardless of bright or dark video viewing, regardless of cheap or expensive RGB scart leads. Mine is exhibiting the problem quite often now, approx 4 times this week already since Sunday evening. This is what i mean about Scart > component lead.. or am I barking up the wrong tree here and have the wrong cable? http://www.tvcables.co.uk/cgi-bin/tv...ml?id=Tb5ZrmJt or http://beststuff.co.uk/specialist_rgb_leads.htm I'm after knowing if taking an RGB SCART output from my SKY+ can be input to the KDL-40V3000 component (not composit) connections and if that will eliminate the white line problem. has anyone tried it? Would there be any degradation in video quality over RGB SCART? It wouldn't work, there are no Component outputs on almost all SCART sockets, and certainly not on any Sky box SCART - the lead (which is ludicrously expensive) is for the extremely rare sets that might provide Component over SCART (which is really a complete waste of time anyway). If I get chance, I'll try and find out what's happening tomorrow - so far our stock set has disappeared to Sony, it's not been replaced, we've not been paid for it, and we haven't heard back from them at all (apart from the last time I rang and asked).

24-07-2008, 16:09	#13
TerraC Forum Member Join Date: Jul 2008 Posts: 7	Hi Nigel Quote: Originally Posted by Nigel Goodwin It wouldn't work, there are no Component outputs on almost all SCART sockets, and certainly not on any Sky box SCART - the lead (which is ludicrously expensive) is for the extremely rare sets that might provide Component over SCART (which is really a complete waste of time anyway). thank you for the info, saved me a few quid there trying that one out. I'd love to go HD but currently cant spare the funds for SKY-HD. Will perservere with the RGB SCART and hopefully Sony will come up with a fix soon. Quote: If I get chance, I'll try and find out what's happening tomorrow - so far our stock set has disappeared to Sony, it's not been replaced, we've not been paid for it, and we haven't heard back from them at all (apart from the last time I rang and asked). that would be excellent thank you. Ray

24-07-2008, 16:22	#14
TerraC Forum Member Join Date: Jul 2008 Posts: 7	Also, just remembered. Sometimes on the E4 logo the TV goes screwey with dancing cubes and weird blocks on the edge of the blue logo on white background as if the set cant make up it's mind how the channel should be decoded. have you had this reported before at all? No biggie as the logo is off in seconds and the set returns to normal, just looks weird. Ray

24-07-2008, 20:17	#15
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by TerraC Also, just remembered. Sometimes on the E4 logo the TV goes screwey with dancing cubes and weird blocks on the edge of the blue logo on white background as if the set cant make up it's mind how the channel should be decoded. have you had this reported before at all? No biggie as the logo is off in seconds and the set returns to normal, just looks weird. Not heard of that, but a function of the existing bug is faint vertical stripes on certain coloured backgrounds - like the white lines it's VERY intermittent, but shows up well if you set a Sky box to a radio station.

25-07-2008, 10:23	#16
TerraC Forum Member Join Date: Jul 2008 Posts: 7	I will try get a picture. It's no big deal really though just looks weird. could be related to the white line problem, the only person i've seen mention it so far is another guy who is experiencing the white line fault..

25-07-2008, 10:47	#17
davidhowells71 Forum Member Join Date: Jul 2008 Posts: 32	samsung 40" lcd hd ready problems -------------------------------------------------------------------------------- samsung 40"lcd hd ready tv want come on red standbye light in front flashing off and on and making a clicking noise at the back, its like its trying to come on but clicking back off any ideas anybody. can help I thought the remote button was stuck in

28-07-2008, 10:01	#18
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by Nigel Goodwin If I get chance, I'll try and find out what's happening tomorrow - so far our stock set has disappeared to Sony, it's not been replaced, we've not been paid for it, and we haven't heard back from them at all (apart from the last time I rang and asked). OK, I've had a reply from Sony, the update is out, but not released yet - it should be uploaded to the Assist system in the next few weeks. In the meantime, any service dealer requiring it can ask Sony technical and it can be emailed to them - mine came with the email they sent me. BTW, our TV they had is on it's way back via UPS.

28-07-2008, 13:49	#19
TerraC Forum Member Join Date: Jul 2008 Posts: 7	Excellent Nigel that is great news thank you. how is it applied to the TV? does it HAVE to be done by a service agent or can anyone do it? will have to try get mine done in about a months time when i've got a week or so off work... cheers Ray

06-08-2008, 09:35	#21
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by ventross I've been having this stuck pixel row issue with my V3000 practically since I got it, and confirm that it is definitely a problem and I can supply a picture of it happening! If it can be solved with a software update could someone please post here, who to contact, number etc. to get this arranged. Get in touch with where you bought it from, or ring the helpline number that came on the card with your set.

12-08-2008, 08:41	#23
TerraC Forum Member Join Date: Jul 2008 Posts: 7	I can confirm that the update does indeed fix the white line problem! Thanks for the help and advice Nigel...

DS Forums

SONY BRAVIA pixel question

12-08-2008, 09:38	#24
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by TerraC I can confirm that the update does indeed fix the white line problem! Thanks for the help and advice Nigel... I'm pleased to hear it! None of the ones I've done have been back on and complained, so I presume it's cured them.

12-08-2008, 14:55	#25
ventross Forum Member Join Date: Oct 2005 Posts: 14	Can I get this software update to do myself? Or have I got to get Mr Sony over to do it for me? If anyone could post the number here to arrange a visit, I would be grateful.