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MMS problem after porting


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Old 06-07-2008, 18:13
danarc
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I have just ported my number over to o2 from t-mobile and i can receive and send MMS to every network aprt from receiving from t-mobile. Has anyone encountered this issue before and how was it solved or any suggestiong on how to get it solved.

I have phone customer service on numerous occassions but it still hasn't been fixed. thanks
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Old 06-07-2008, 18:18
aabl
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Your question has already been answered on the O2 Pay & Go Forum.
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Old 06-07-2008, 18:25
danarc
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can you provide me with a link to it thanks
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Old 06-07-2008, 21:31
aabl
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http://customerforum.o2.co.uk/viewtopic.php?t=2446
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Old 06-07-2008, 21:43
danarc
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that wasn't helful was it
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Old 06-07-2008, 21:55
aabl
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that wasn't helful was it
Well, yeah, you were told what to do. You need to contact the networks. We don't have a magic wand.
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Old 06-07-2008, 21:55
prking
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I've not experienced this, but several times people have reported MMS problems when porting out from T-MOBILE or VIRGIN, regardless of which network they port to . The problem is at the T-MOBILE end, there is little that the new network can do at their end, other than ask T-MOBILE to sort their records out. If it was me, I would write or email to O2 and ask them to get their number porting team to contact T-MOBILE Reporting an incomplete port.
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