MMS problem after porting

danarc · 06-07-2008, 18:13

I have just ported my number over to o2 from t-mobile and i can receive and send MMS to every network aprt from receiving from t-mobile. Has anyone encountered this issue before and how was it solved or any suggestiong on how to get it solved.

I have phone customer service on numerous occassions but it still hasn't been fixed. thanks

aabl · 06-07-2008, 18:18

Your question has already been answered on the O2 Pay & Go Forum.

danarc · 06-07-2008, 18:25

can you provide me with a link to it thanks

aabl · 06-07-2008, 21:31

http://customerforum.o2.co.uk/viewtopic.php?t=2446

danarc · 06-07-2008, 21:43

that wasn't helful was it

aabl · 06-07-2008, 21:55

Quote:

Originally Posted by danarc

that wasn't helful was it

Well, yeah, you were told what to do. You need to contact the networks. We don't have a magic wand.

prking · 06-07-2008, 21:55

I've not experienced this, but several times people have reported MMS problems when porting out from T-MOBILE or VIRGIN, regardless of which network they port to . The problem is at the T-MOBILE end, there is little that the new network can do at their end, other than ask T-MOBILE to sort their records out. If it was me, I would write or email to O2 and ask them to get their number porting team to contact T-MOBILE Reporting an incomplete port.

06-07-2008, 18:13	#1
danarc Forum Member Join Date: Jul 2008 Posts: 3	MMS problem after porting I have just ported my number over to o2 from t-mobile and i can receive and send MMS to every network aprt from receiving from t-mobile. Has anyone encountered this issue before and how was it solved or any suggestiong on how to get it solved. I have phone customer service on numerous occassions but it still hasn't been fixed. thanks

06-07-2008, 18:18	#2
aabl Forum Member Join Date: Jun 2008 Posts: 63	Your question has already been answered on the O2 Pay & Go Forum.

06-07-2008, 18:25	#3
danarc Forum Member Join Date: Jul 2008 Posts: 3	can you provide me with a link to it thanks

06-07-2008, 21:31	#4
aabl Forum Member Join Date: Jun 2008 Posts: 63	http://customerforum.o2.co.uk/viewtopic.php?t=2446

06-07-2008, 21:43	#5
danarc Forum Member Join Date: Jul 2008 Posts: 3	that wasn't helful was it

06-07-2008, 21:55	#6
aabl Forum Member Join Date: Jun 2008 Posts: 63	Quote: Originally Posted by danarc that wasn't helful was it Well, yeah, you were told what to do. You need to contact the networks. We don't have a magic wand.

06-07-2008, 21:55	#7
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	I've not experienced this, but several times people have reported MMS problems when porting out from T-MOBILE or VIRGIN, regardless of which network they port to . The problem is at the T-MOBILE end, there is little that the new network can do at their end, other than ask T-MOBILE to sort their records out. If it was me, I would write or email to O2 and ask them to get their number porting team to contact T-MOBILE Reporting an incomplete port.

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MMS problem after porting