Problem with my Panasonic Diga DVD Recorder

Assa2 · 14-07-2008, 16:17

My Panasonic DVD recorder sits there with 'Guide' displayed on the LED and you can't get it to do anything. You have to switch the power off and on, then it acts like normal. Then after any few minutes of inactivity it goes back to 'Guide' death. Any ideas what is wrong?

techsmedders · 14-07-2008, 21:12

Quote:

Originally Posted by Assa2

My Panasonic DVD recorder sits there with 'Guide' displayed on the LED and you can't get it to do anything. You have to switch the power off and on, then it acts like normal. Then after any few minutes of inactivity it goes back to 'Guide' death. Any ideas what is wrong?

As far as I am aware, this is just when it is downloading the EPG information. It can take up to 20minutes sometimes and then goes away after. If it doesn't go then, you have a problem.

Also, if it says guide and you want to get on with things, try pressing the Standby then Guide buttons on the remote - works on mine but not my parents so not sure if it will work.

Assa2 · 15-07-2008, 10:33

I'll give it a try. the 'guide' is pretty much constant, though, so I suspect I have a problem.

bobzeee · 16-07-2008, 02:06

Hi, my Panny DVD suffered the same.
Almost every morning, I woke to the display showing 'GUIDE' and it wouldn't come out of standby.
Holding the power button on the front panel for 10 seconds usually wakes it up.
Turning off the EPG Auto Update in the menu is a temporary fix.

What's the model number of the unit?
I'm guessing DMR-EZ27

techsmedders · 16-07-2008, 21:01

Quote:

Originally Posted by bobzeee

What's the model number of the unit?
I'm guessing DMR-EZ27

Suprise Suprise - thats the model number of my parents

My new DMR-EX88 also does it so they haven't decided to fix the problem on the new series of models

bobzeee · 17-07-2008, 22:05

This is what Panasonic have titled the 'Guide Lockup phenomenon' - not a fault!
Give Panasonic Customer Care a ring (0844-844-3852), and tell them you have 2 units that suffer from guide lockup.
Have the model and serial numbers handy.
They'll send you a firmware update disc for each unit, but it may take 2-3 weeks for it to arrive.
Mines hasn't locked up since.

techsmedders · 17-07-2008, 23:36

Quote:

Originally Posted by bobzeee

This is what Panasonic have titled the 'Guide Lockup phenomenon' - not a fault!
Give Panasonic Customer Care a ring (0844-844-3852), and tell them you have 2 units that suffer from guide lockup.
Have the model and serial numbers handy.
They'll send you a firmware update disc for each unit, but it may take 2-3 weeks for it to arrive.
Mines hasn't locked up since.

Do Panasonic allow you to download these like they used to - just had a quick look at their website and can't find them now must be at least 3 years since I last looked though)?

bobzeee · 24-07-2008, 17:44

I think they stopped firmware downloads a while ago,
possibly due to the risk of corrupting the unit from a bad burn or using a cheap disc.
I've heard that if you send them a blank disc and a model number and a stamped return envelope, they'll burn the latest firmware onto it for you to keep.
Don't know if they're picky about the brand of disc, but the one they loaned me was an Impega CD-R.

14-07-2008, 16:17	#1
Assa2 Forum Member Join Date: Nov 2004 Location: Solihull Posts: 7,274	Problem with my Panasonic Diga DVD Recorder My Panasonic DVD recorder sits there with 'Guide' displayed on the LED and you can't get it to do anything. You have to switch the power off and on, then it acts like normal. Then after any few minutes of inactivity it goes back to 'Guide' death. Any ideas what is wrong?

16-07-2008, 02:06	#4
bobzeee Forum Member Join Date: Jul 2008 Location: Stoneybridge Posts: 122	Hi, my Panny DVD suffered the same. Almost every morning, I woke to the display showing 'GUIDE' and it wouldn't come out of standby. Holding the power button on the front panel for 10 seconds usually wakes it up. Turning off the EPG Auto Update in the menu is a temporary fix. What's the model number of the unit? I'm guessing DMR-EZ27 Last edited by bobzeee : 16-07-2008 at 02:09. Reason: Spelling

14-07-2008, 21:12	#2
techsmedders Forum Member Join Date: Nov 2007 Location: Chesterfield Posts: 422	Quote: Originally Posted by Assa2 My Panasonic DVD recorder sits there with 'Guide' displayed on the LED and you can't get it to do anything. You have to switch the power off and on, then it acts like normal. Then after any few minutes of inactivity it goes back to 'Guide' death. Any ideas what is wrong? As far as I am aware, this is just when it is downloading the EPG information. It can take up to 20minutes sometimes and then goes away after. If it doesn't go then, you have a problem. Also, if it says guide and you want to get on with things, try pressing the Standby then Guide buttons on the remote - works on mine but not my parents so not sure if it will work.

15-07-2008, 10:33	#3
Assa2 Forum Member Join Date: Nov 2004 Location: Solihull Posts: 7,274	I'll give it a try. the 'guide' is pretty much constant, though, so I suspect I have a problem.

16-07-2008, 21:01	#5
techsmedders Forum Member Join Date: Nov 2007 Location: Chesterfield Posts: 422	Quote: Originally Posted by bobzeee What's the model number of the unit? I'm guessing DMR-EZ27 Suprise Suprise - thats the model number of my parents My new DMR-EX88 also does it so they haven't decided to fix the problem on the new series of models

17-07-2008, 22:05	#6
bobzeee Forum Member Join Date: Jul 2008 Location: Stoneybridge Posts: 122	This is what Panasonic have titled the 'Guide Lockup phenomenon' - not a fault! Give Panasonic Customer Care a ring (0844-844-3852), and tell them you have 2 units that suffer from guide lockup. Have the model and serial numbers handy. They'll send you a firmware update disc for each unit, but it may take 2-3 weeks for it to arrive. Mines hasn't locked up since.

17-07-2008, 23:36	#7
techsmedders Forum Member Join Date: Nov 2007 Location: Chesterfield Posts: 422	Quote: Originally Posted by bobzeee This is what Panasonic have titled the 'Guide Lockup phenomenon' - not a fault! Give Panasonic Customer Care a ring (0844-844-3852), and tell them you have 2 units that suffer from guide lockup. Have the model and serial numbers handy. They'll send you a firmware update disc for each unit, but it may take 2-3 weeks for it to arrive. Mines hasn't locked up since. Do Panasonic allow you to download these like they used to - just had a quick look at their website and can't find them now must be at least 3 years since I last looked though)?

24-07-2008, 17:44	#8
bobzeee Forum Member Join Date: Jul 2008 Location: Stoneybridge Posts: 122	I think they stopped firmware downloads a while ago, possibly due to the risk of corrupting the unit from a bad burn or using a cheap disc. I've heard that if you send them a blank disc and a model number and a stamped return envelope, they'll burn the latest firmware onto it for you to keep. Don't know if they're picky about the brand of disc, but the one they loaned me was an Impega CD-R.

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Problem with my Panasonic Diga DVD Recorder