As an O2 customer for many years and a previous employee I was disgusted when I called there customer service to simply ask that my surname be changed on my account. 15 minutes to get through the first advisor simply advised I had no name on my account, which I found very unusual to then be cut off.
15 mins in the que again to the second advisor. Hmmm this time around apparantly my account was located on a system that he did not have access to, he even reeled off the jargon name of this system before then attempting to pass me elsewhere but instead cutting me off.
15 mins again in the que feeling rather fustrated at this point. 3rd time lucky yay I get through to an advisor who claims the systems are down and unable to make any changes at the moment. Angry at this fact I hang up and redial.
15 mins later in the que I get to the 4th advisor. Feeling very angry to a point where I swear at the advisor (not fault to him) I make my request again to change my surname
30 seconds later it is done
1 god damn hour it took to get through in total for what was a 30 second job. That is disgusting and I made a complaint via email. Will I get a reply, Will I not???
One Shall See
15 mins in the que again to the second advisor. Hmmm this time around apparantly my account was located on a system that he did not have access to, he even reeled off the jargon name of this system before then attempting to pass me elsewhere but instead cutting me off.
15 mins again in the que feeling rather fustrated at this point. 3rd time lucky yay I get through to an advisor who claims the systems are down and unable to make any changes at the moment. Angry at this fact I hang up and redial.
15 mins later in the que I get to the 4th advisor. Feeling very angry to a point where I swear at the advisor (not fault to him) I make my request again to change my surname
30 seconds later it is done
1 god damn hour it took to get through in total for what was a 30 second job. That is disgusting and I made a complaint via email. Will I get a reply, Will I not???
One Shall See