Orange Contract

moorcroft · 06-09-2003, 20:56

Hi

I have recently got s Samsung T100 on contract with orange. Since the start it has been nothing but problems, i am now hitting nearly 50+ calls to their customer service.

Is anyone else having problems with their service?

Gary

MDX · 07-09-2003, 01:30

Quote:

Originally posted by moorcroft
Hi

I have recently got s Samsung T100 on contract with orange. Since the start it has been nothing but problems, i am now hitting nearly 50+ calls to their customer service.

Is anyone else having problems with their service?

Gary

i have no problems at all with Orange what are your problems ??

pje1979 · 07-09-2003, 10:57

This summer I kept getting network busy but I just put this down to the thousands of mad holiday makers that flood into Scarborough in the summer season, I think they must have overloaded the network this was really annoying I couldn't make a call for hours sometimes.

lee18xx · 07-09-2003, 11:01

I've had endless problems with Orange Contract:

Lost calls, crap network signal where all other networks are great, poor customer services, inaccurate bills, phone calls from orange saying I have free upgrades when I do not (though they have aplogised for this), constant network busy messages... the list goes on..... had no problems on Vodafone

kev · 07-09-2003, 13:58

Quote:

Originally posted by pje1979
This summer I kept getting network busy but I just put this down to the thousands of mad holiday makers that flood into Scarborough in the summer season, I think they must have overloaded the network this was really annoying I couldn't make a call for hours sometimes.

When i first came to uni there used to be big problems with network bust around 19::00 - 20:00 every day as all the Everyday 50 users were clogging the network - this cleared up after a few months.

With Orange customer service - there are some idiots their (both Business and Personal), but their are also some stars there - if you are lucky to get through to one of these they will do everything they posibly can (even if it means bending the rules) to sort your problems - unfortunatly these people are few and far between - and all are Scousers with extreamly strong accents so understanding them can be a mission (this from someone who people from down south thinks is a scouser

).

Customer Service is Orange's weak point, but saying that ntl (2001-2002) still succeed in making Orange CS look high quality (not saying much though!)....

alflavor · 07-09-2003, 16:21

I have been on Orange (contract) for 5 years now... Largely I find things great, however this year, in March I think, I had my usual bill, and it looked as though they had credited me £80 odd pound for some reason.. I didn't question it, but sure enough they noticed the problem and corrected things on the next bill..

Too good to be true that they were giving calls away!!

I do find a couple of annoying 'dead' spots on my travels where there really should be coverage too, like on the A5 through Milton Keynes close to the city centre, and on the M1 between 20 and 21. My work's Vodafone has no trouble in these locations.

Maybe this year when my contracts up is the year I swap networks.......

Craigywageybaby · 08-09-2003, 16:00

I've been with orange for about 2 years now and have no problems with them. Found them to be pretty good.
But I do know what you mean about some of the idiots that work in orange, my girlfriend works in one of the orange call centers n she says that a lot of the staff from other departments are rite idiots and cant be arsed half of the time!

sb123 · 08-09-2003, 16:09

If you are having hassle with Orange then you need to call the "Executive Office". They can usually fix most problems that the droids on 150 cannot.

Full details on contacting them (along with a load of other numbers) can be found here:
http://www.studley.co.uk/orange/numbers.htm

Simon.

Sucmedic · 10-09-2003, 00:42

I find Oranges customer service to be outstanding, on three occasions i have came away from the telephone feeling very pleased.

06-09-2003, 20:56	#1
moorcroft Forum Member Join Date: Oct 2001 Location: Hampshire Posts: 872	Orange Contract Hi I have recently got s Samsung T100 on contract with orange. Since the start it has been nothing but problems, i am now hitting nearly 50+ calls to their customer service. Is anyone else having problems with their service? Gary

07-09-2003, 01:30	#2
MDX Forum Member Join Date: Jul 2003 Posts: 3,829	Re: Orange Contract Quote: Originally posted by moorcroft Hi I have recently got s Samsung T100 on contract with orange. Since the start it has been nothing but problems, i am now hitting nearly 50+ calls to their customer service. Is anyone else having problems with their service? Gary i have no problems at all with Orange what are your problems ??

07-09-2003, 10:57	#3
pje1979 Guest Join Date: Oct 2001 Posts: 5,568	This summer I kept getting network busy but I just put this down to the thousands of mad holiday makers that flood into Scarborough in the summer season, I think they must have overloaded the network this was really annoying I couldn't make a call for hours sometimes.

07-09-2003, 11:01	#4
lee18xx Forum Member Join Date: Jul 2003 Location: UK Posts: 2,794	I've had endless problems with Orange Contract: Lost calls, crap network signal where all other networks are great, poor customer services, inaccurate bills, phone calls from orange saying I have free upgrades when I do not (though they have aplogised for this), constant network busy messages... the list goes on..... had no problems on Vodafone

07-09-2003, 13:58	#5
kev Forum Member Join Date: Mar 2000 Location: South Notts (Waltham TV TX) Posts: 20,200	Quote: Originally posted by pje1979 This summer I kept getting network busy but I just put this down to the thousands of mad holiday makers that flood into Scarborough in the summer season, I think they must have overloaded the network this was really annoying I couldn't make a call for hours sometimes. When i first came to uni there used to be big problems with network bust around 19::00 - 20:00 every day as all the Everyday 50 users were clogging the network - this cleared up after a few months. With Orange customer service - there are some idiots their (both Business and Personal), but their are also some stars there - if you are lucky to get through to one of these they will do everything they posibly can (even if it means bending the rules) to sort your problems - unfortunatly these people are few and far between - and all are Scousers with extreamly strong accents so understanding them can be a mission (this from someone who people from down south thinks is a scouser ). Customer Service is Orange's weak point, but saying that ntl (2001-2002) still succeed in making Orange CS look high quality (not saying much though!)....

07-09-2003, 16:21	#6
alflavor Forum Member Join Date: May 2001 Location: North Cambs! Posts: 1,210	I have been on Orange (contract) for 5 years now... Largely I find things great, however this year, in March I think, I had my usual bill, and it looked as though they had credited me £80 odd pound for some reason.. I didn't question it, but sure enough they noticed the problem and corrected things on the next bill.. Too good to be true that they were giving calls away!! I do find a couple of annoying 'dead' spots on my travels where there really should be coverage too, like on the A5 through Milton Keynes close to the city centre, and on the M1 between 20 and 21. My work's Vodafone has no trouble in these locations. Maybe this year when my contracts up is the year I swap networks.......

08-09-2003, 16:00	#7
Craigywageybaby Forum Member Join Date: Aug 2003 Location: Darlington Posts: 3,211	I've been with orange for about 2 years now and have no problems with them. Found them to be pretty good. But I do know what you mean about some of the idiots that work in orange, my girlfriend works in one of the orange call centers n she says that a lot of the staff from other departments are rite idiots and cant be arsed half of the time!

08-09-2003, 16:09	#8
sb123 Forum Member Join Date: Aug 2003 Posts: 1,865	If you are having hassle with Orange then you need to call the "Executive Office". They can usually fix most problems that the droids on 150 cannot. Full details on contacting them (along with a load of other numbers) can be found here: http://www.studley.co.uk/orange/numbers.htm Simon.

10-09-2003, 00:42	#9
Sucmedic Forum Member Join Date: Jan 2003 Location: Newcastle Posts: 1,381	I find Oranges customer service to be outstanding, on three occasions i have came away from the telephone feeling very pleased.

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