Phone Repairs

kexy · 02-08-2008, 09:33

Working in a phone shop I see a lot of people bring in phones for repair and the majority end up leaving it when they realize they'll get charged as it's not covered by the warranty.

Why do people think that they can bring there phone in because they dropped it in a puddle? Because it got dropped and the screen stopped working? Because it has a large scratch down the middle of a screen?

Some of these people actually believe they should get a free exchange or repair, too. Why?

I also hate the people who come in with a cracked screen and want a repair "I haven't touched it - it was on a table", yeah sure it was.

What is that makes people think they have a god-given right to be reckless with their handsets and then make the networks pay?

I had a guy who started screaming at me because I wouldn't send his USB Dongle off for repair - he said customer services had told him to come into the shop so we can send it off, when he brought it in the dongle was obviously damaged which was causing the problem. He kicked off saying it was poor service and we should be trying to keep his custom and give him a new dongle - umm not when you're spending £20 a month and want a £120 dongle for free, mate?

prking · 02-08-2008, 17:54

Its not just phones, years ago I worked for an electronics retailer. People would bring back disco lighting after six months because the bulb had gone! They would bring back opened packets of camcorder cassettes with some missing because they had changed camcorder. They would bring screwdrivers that had been used as chisels and bent.

skimminstones · 02-08-2008, 19:12

Couldnt agree more. Had one come into the shop today. When i told him his phone was liquid damaged he kicked off saying its the phones fault. Must be badly made etc..... He admitted he spilt a glass of water over it though. Said to him would you pour a glass of water down the back of your tv? No, then why think a mobile phone will fare any better with it.

And the ones moaning when bringing their phone in with a massive crack in the screen. You can even see where the pressure has been applied but they refuse to believe they have ever done anything to it. Its only ever sat on the bedside table. The screen must have cracked on its own. Yea right!

02-08-2008, 09:33	#1
kexy Forum Member Join Date: Feb 2006 Posts: 1,215	Phone Repairs Working in a phone shop I see a lot of people bring in phones for repair and the majority end up leaving it when they realize they'll get charged as it's not covered by the warranty. Why do people think that they can bring there phone in because they dropped it in a puddle? Because it got dropped and the screen stopped working? Because it has a large scratch down the middle of a screen? Some of these people actually believe they should get a free exchange or repair, too. Why? I also hate the people who come in with a cracked screen and want a repair "I haven't touched it - it was on a table", yeah sure it was. What is that makes people think they have a god-given right to be reckless with their handsets and then make the networks pay? I had a guy who started screaming at me because I wouldn't send his USB Dongle off for repair - he said customer services had told him to come into the shop so we can send it off, when he brought it in the dongle was obviously damaged which was causing the problem. He kicked off saying it was poor service and we should be trying to keep his custom and give him a new dongle - umm not when you're spending £20 a month and want a £120 dongle for free, mate?

02-08-2008, 17:54	#2
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Its not just phones, years ago I worked for an electronics retailer. People would bring back disco lighting after six months because the bulb had gone! They would bring back opened packets of camcorder cassettes with some missing because they had changed camcorder. They would bring screwdrivers that had been used as chisels and bent.

02-08-2008, 19:12	#3
skimminstones Inactive Member Join Date: Jun 2006 Posts: 8,186	Couldnt agree more. Had one come into the shop today. When i told him his phone was liquid damaged he kicked off saying its the phones fault. Must be badly made etc..... He admitted he spilt a glass of water over it though. Said to him would you pour a glass of water down the back of your tv? No, then why think a mobile phone will fare any better with it. And the ones moaning when bringing their phone in with a massive crack in the screen. You can even see where the pressure has been applied but they refuse to believe they have ever done anything to it. Its only ever sat on the bedside table. The screen must have cracked on its own. Yea right!

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Phone Repairs