In Nov 2006 I upgraded my phone, to what I though was a new 18 month contract. I never thought anything of it, and never questioned anything about it until I decided to drop my tarrif from dolpin 35 to dolphin 25 as I was pregnant and needed the extra cash. I rang Customer services in Jan this year to talk to them about my downgrade and was shocked when she relayed back to me that I had a 24 month contract!!
I went over my old bills and noticed that they had 18 month extended written on...I obviously had never clicked before. I rang orange CS again who told me they could do nothing as I upgraded in an Orange store and it was owned by different people and I would have to go through them. I was 7 months pregnant at the time and live an hour away from a store and so I just rang them...but no one picked up. I tried for two weeks leaving messages every day but still never recieved a call back.
After finding the original upgrade paper work and a bill from before I changed my plan I've found out the sales person has ticked the '18 month proposition, with handset upgrade' box but next to it as scribbled out '24' on '24 month contract term!!
My bills dated before Jan 08 say 'Dolphin 35 promo 18mth plan' and after say 'Dolphin 25 (24 month contract)'. This means I am 21 months into a contract, that I thought was only an 18 month AND to top it all off I don't even have that handset anymore because it was so battered after 15 months I just bought a cheap PAYG one and stuck my sim in!
So...what I would like to know is if this has happened to anyone else, and if possible can anyone from Orange tell me what I can do! I've been with Orange for 5 years now and apart from this I've been quite please with their service. Thank for reading! lol
I went over my old bills and noticed that they had 18 month extended written on...I obviously had never clicked before. I rang orange CS again who told me they could do nothing as I upgraded in an Orange store and it was owned by different people and I would have to go through them. I was 7 months pregnant at the time and live an hour away from a store and so I just rang them...but no one picked up. I tried for two weeks leaving messages every day but still never recieved a call back.
After finding the original upgrade paper work and a bill from before I changed my plan I've found out the sales person has ticked the '18 month proposition, with handset upgrade' box but next to it as scribbled out '24' on '24 month contract term!!
My bills dated before Jan 08 say 'Dolphin 35 promo 18mth plan' and after say 'Dolphin 25 (24 month contract)'. This means I am 21 months into a contract, that I thought was only an 18 month AND to top it all off I don't even have that handset anymore because it was so battered after 15 months I just bought a cheap PAYG one and stuck my sim in!
So...what I would like to know is if this has happened to anyone else, and if possible can anyone from Orange tell me what I can do! I've been with Orange for 5 years now and apart from this I've been quite please with their service. Thank for reading! lol