charged for using google maps

jak_bower · 03-08-2008, 19:47

Hi, I'm on three and I downloaded google maps onto my phone and used it early last month. I've received my bill and it says I have been charged £3 for internet usage.

What can I do?

Ricardodaforce · 03-08-2008, 19:48

Google Maps uses a data connection. The maps aren't actually stored on your phone, hence the use of data.

skimminstones · 03-08-2008, 20:02

if you dont have a data package then you can pay the charge. Or is this a new tactic we all can use? Ive bought a few tops in Next last week and ive been charged £44. What can i do?

prking · 03-08-2008, 20:02

And when you first start Google Maps it warns you that your service provider will charge for data. It then recommends you have a data plan or add-on.

jak_bower · 06-08-2008, 10:26

The thing is, I've used Google Maps before on the phone and haven't been charged.

jak_bower · 06-08-2008, 10:27

Quote:

Originally Posted by skimminstones

Or is this a new tactic we all can use? Ive bought a few tops in Next last week and ive been charged £44. What can i do?

What is the point in posting that? Get a life

Niranjaniz · 06-08-2008, 15:37

Unfortunately there is nothing you can do, just consider yourself lucky its just £3, if you wish to use google maps more than i suggest you get a data tariff call up three and see what they can do for you. I think the reason why you previously were not charged is that you may have some free usage 1MB? This is a guess. Best option is to call up and see what your options on data are

skimminstones · 06-08-2008, 19:17

Quote:

Originally Posted by jak_bower

What is the point in posting that? Get a life

The point is your question was stupid. Asking what you can do when you are, shock horror, being asked to pay for a service you have used. Did it even occur to you to ring your network and ask them anything about it first? IM fairly sure they would have explained to you why you have been charged.

jak_bower · 08-08-2008, 12:05

Quote:

Originally Posted by skimminstones

The point is your question was stupid. Asking what you can do when you are, shock horror, being asked to pay for a service you have used. Did it even occur to you to ring your network and ask them anything about it first? IM fairly sure they would have explained to you why you have been charged.

A service I have used before and not been charged for.

I have rung CS and they have told me I have been charged for internet usage but can't tell me what I used exactly

Moony · 08-08-2008, 12:20

Quote:

Originally Posted by jak_bower

A service I have used before and not been charged for.

I have rung CS and they have told me I have been charged for internet usage but can't tell me what I used exactly

IMO you should count yourself lucky that they missed out on charging you in the past - but the fact remains, if you have viewed google maps via your mobile phone then you have used the internet and have been rightly charged (if you dont have a data plan that is).

agent_c · 08-08-2008, 18:54

Quote:

Originally Posted by jak_bower

A service I have used before and not been charged for.

I have rung CS and they have told me I have been charged for internet usage but can't tell me what I used exactly

but you clearly know what it is, Its google maps. You said so.

If 3 didn't charge you before, then count yourself lucky. Use the internet, pay for it.

alan1302 · 09-08-2008, 00:03

Pay the bill is what you can do you - you used it so you pay for it - simple!

Alan

Mr Cable · 09-08-2008, 00:57

Count yourself lucky it was only £3 - Google Maps can be VERY expensive without a data plan (hence the warning at startup)....

Harlotqueen · 10-08-2008, 16:07

1GB of Data is a £5 per month addon on 3.

you can also get 10MB for £2.50 in advance

stud u like · 10-08-2008, 16:09

What a con! Yet another example of rip off Britain!

agent_c · 11-08-2008, 01:45

Quote:

Originally Posted by stud u like

What a con! Yet another example of rip off Britain!

Hardly Rip-Off Britain. Mobile data is expensive worldwide.

prking · 11-08-2008, 07:34

Quote:

Originally Posted by agent_c

Hardly Rip-Off Britain. Mobile data is expensive worldwide.

I think you may have missed the point of stud u likes post. I didn't think it was that subtle.

18days · 16-08-2008, 18:57

Quote:

Originally Posted by jak_bower

Hi, I'm on three and I downloaded google maps onto my phone and used it early last month. I've received my bill and it says I have been charged £3 for internet usage.

What can I do?

You're lucky.
Personally i think i have been well & truly stitched up.
I listened to a bbc listen again radio show on my nokia n95 and got a £76 bill for an hours listening ( i also fell asleep). I accessed the webpage via my home wireless connection. Clicked on a link to listen to the radio and it did say that i need to access a data connection to visit the site. (that;s where it went wrong) I thought as i was already using my own wireless connection at home, that would be the data connection that i would use. It turned out that as soon as real player launched on the N95, the default setting was to use the 3 access point to get a data connection (although i was already using my own).

I received a few text messages to inform me my bill was going up, but unfortunately the first text said i own £55 quid, the second text £44, then the third £22 etc, etc.

Ive called them, they have said it is totally my own fault.
It would have been nice if it said i am leaving my own data connection and joining another.

Still, i guess i have learnt the hard way. Make sure you either pay for a data package, or make sure you chck he config for every applicationon your phone.

Niranjaniz · 16-08-2008, 20:00

18 days your right and Real Player shouldn't do that i checked my phone and it has Orange Internet as my default access point (changed it now) and on top of that default use limit is unlimited!, it doesn't even give the option to "ask"

Well i do have a data bundle and i don't use real player so that's lucky but that does suck what happened to you, but thanks on the heads up, usually i would blame user error but that is pretty unlucky.

18days · 16-08-2008, 20:17

Cheers Niranjaniz,

Just would have been nice for 3's tech support / complaints to emulate it like you have. Then they may have seen what i was complaining about.

03-08-2008, 19:47	#1
jak_bower Forum Member Join Date: Jul 2008 Posts: 53	charged for using google maps Hi, I'm on three and I downloaded google maps onto my phone and used it early last month. I've received my bill and it says I have been charged £3 for internet usage. What can I do?

03-08-2008, 19:48	#2
Ricardodaforce Inactive Member Join Date: Oct 2005 Location: Alacant Posts: 7,773	Google Maps uses a data connection. The maps aren't actually stored on your phone, hence the use of data.

03-08-2008, 20:02	#3
skimminstones Inactive Member Join Date: Jun 2006 Posts: 8,186	if you dont have a data package then you can pay the charge. Or is this a new tactic we all can use? Ive bought a few tops in Next last week and ive been charged £44. What can i do?

03-08-2008, 20:02	#4
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	And when you first start Google Maps it warns you that your service provider will charge for data. It then recommends you have a data plan or add-on.

06-08-2008, 10:26	#5
jak_bower Forum Member Join Date: Jul 2008 Posts: 53	The thing is, I've used Google Maps before on the phone and haven't been charged.

06-08-2008, 10:27	#6
jak_bower Forum Member Join Date: Jul 2008 Posts: 53	Quote: Originally Posted by skimminstones Or is this a new tactic we all can use? Ive bought a few tops in Next last week and ive been charged £44. What can i do? What is the point in posting that? Get a life

06-08-2008, 15:37	#7
Niranjaniz Forum Member Join Date: Jan 2004 Location: UK, Nottingham Posts: 624	Unfortunately there is nothing you can do, just consider yourself lucky its just £3, if you wish to use google maps more than i suggest you get a data tariff call up three and see what they can do for you. I think the reason why you previously were not charged is that you may have some free usage 1MB? This is a guess. Best option is to call up and see what your options on data are

06-08-2008, 19:17	#8
skimminstones Inactive Member Join Date: Jun 2006 Posts: 8,186	Quote: Originally Posted by jak_bower What is the point in posting that? Get a life The point is your question was stupid. Asking what you can do when you are, shock horror, being asked to pay for a service you have used. Did it even occur to you to ring your network and ask them anything about it first? IM fairly sure they would have explained to you why you have been charged.

08-08-2008, 12:05	#9
jak_bower Forum Member Join Date: Jul 2008 Posts: 53	Quote: Originally Posted by skimminstones The point is your question was stupid. Asking what you can do when you are, shock horror, being asked to pay for a service you have used. Did it even occur to you to ring your network and ask them anything about it first? IM fairly sure they would have explained to you why you have been charged. A service I have used before and not been charged for. I have rung CS and they have told me I have been charged for internet usage but can't tell me what I used exactly

08-08-2008, 12:20	#10
Moony Guest Join Date: Apr 2007 Posts: 14,710	Quote: Originally Posted by jak_bower A service I have used before and not been charged for. I have rung CS and they have told me I have been charged for internet usage but can't tell me what I used exactly IMO you should count yourself lucky that they missed out on charging you in the past - but the fact remains, if you have viewed google maps via your mobile phone then you have used the internet and have been rightly charged (if you dont have a data plan that is).

08-08-2008, 18:54	#11
agent_c Forum Member Join Date: Feb 2008 Location: This side of the screen. Posts: 910	Quote: Originally Posted by jak_bower A service I have used before and not been charged for. I have rung CS and they have told me I have been charged for internet usage but can't tell me what I used exactly but you clearly know what it is, Its google maps. You said so. If 3 didn't charge you before, then count yourself lucky. Use the internet, pay for it.

09-08-2008, 00:03	#12
alan1302 Forum Member Join Date: Jul 2008 Location: West Yorks Posts: 6,180	Pay the bill is what you can do you - you used it so you pay for it - simple! Alan

09-08-2008, 00:57	#13
Mr Cable Forum Member Join Date: Apr 2001 Location: Manchester, UK Posts: 2,868	Count yourself lucky it was only £3 - Google Maps can be VERY expensive without a data plan (hence the warning at startup)....

10-08-2008, 16:07	#14
Harlotqueen Forum Member Join Date: Oct 2007 Posts: 1,579	1GB of Data is a £5 per month addon on 3. you can also get 10MB for £2.50 in advance

10-08-2008, 16:09	#15
stud u like Forum Member Join Date: Aug 2005 Location: The Sunny Side Of The Street Posts: 40,105	What a con! Yet another example of rip off Britain!

11-08-2008, 01:45	#16
agent_c Forum Member Join Date: Feb 2008 Location: This side of the screen. Posts: 910	Quote: Originally Posted by stud u like What a con! Yet another example of rip off Britain! Hardly Rip-Off Britain. Mobile data is expensive worldwide.

11-08-2008, 07:34	#17
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	Quote: Originally Posted by agent_c Hardly Rip-Off Britain. Mobile data is expensive worldwide. I think you may have missed the point of stud u likes post. I didn't think it was that subtle.

16-08-2008, 18:57	#18
18days Forum Member Join Date: Aug 2004 Posts: 632	Quote: Originally Posted by jak_bower Hi, I'm on three and I downloaded google maps onto my phone and used it early last month. I've received my bill and it says I have been charged £3 for internet usage. What can I do? You're lucky. Personally i think i have been well & truly stitched up. I listened to a bbc listen again radio show on my nokia n95 and got a £76 bill for an hours listening ( i also fell asleep). I accessed the webpage via my home wireless connection. Clicked on a link to listen to the radio and it did say that i need to access a data connection to visit the site. (that;s where it went wrong) I thought as i was already using my own wireless connection at home, that would be the data connection that i would use. It turned out that as soon as real player launched on the N95, the default setting was to use the 3 access point to get a data connection (although i was already using my own). I received a few text messages to inform me my bill was going up, but unfortunately the first text said i own £55 quid, the second text £44, then the third £22 etc, etc. Ive called them, they have said it is totally my own fault. It would have been nice if it said i am leaving my own data connection and joining another. Still, i guess i have learnt the hard way. Make sure you either pay for a data package, or make sure you chck he config for every applicationon your phone.

16-08-2008, 20:00	#19
Niranjaniz Forum Member Join Date: Jan 2004 Location: UK, Nottingham Posts: 624	18 days your right and Real Player shouldn't do that i checked my phone and it has Orange Internet as my default access point (changed it now) and on top of that default use limit is unlimited!, it doesn't even give the option to "ask" Well i do have a data bundle and i don't use real player so that's lucky but that does suck what happened to you, but thanks on the heads up, usually i would blame user error but that is pretty unlucky.

16-08-2008, 20:17	#20
18days Forum Member Join Date: Aug 2004 Posts: 632	Cheers Niranjaniz, Just would have been nice for 3's tech support / complaints to emulate it like you have. Then they may have seen what i was complaining about.

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charged for using google maps