Problem with SE K850i

Tumbleflumps · 04-08-2008, 20:42

My OH has had the K850i phone for about 3 months and recently, it's started to turn itself off and reboot itself. But today, it did the same thing and now he can't turn the phone back on. We've tried taking the battery out, charging it up but it still won't work.

Anyone else had a similar problem?

prking · 05-08-2008, 07:50

This is one of several well known problems with this phone. I'm afraid it needs to go off for repair. Sorry to bring bad news.

KeiranW · 05-08-2008, 07:56

I got this phone (foolishly

), and I agree, its absolute pants (

)

Mine (had it for about 3 months too) randomly turns itself off, I assumed this was because I have too much music on it (which is causing it to overload (~2GiGs worth)) as the music player is always locking up (and the first time it rebooted was while listening to music).

However, speaking to SE Repair Centre, it is common (all too common), and the only way to fix it, is to send it to them (as mentioned by prkink ^^). I've personally given up on the phone, I have no use for it now, other then as an alarm clock (

). However, if you do decide to get it replaced by SE Repair Centre, go through your service provider (if you are on contract), as at times (my experience last year), they can take a while to repair the handset, and get it sent back (~5 weeks

), so going via your provider means (providing they are also aware of the fault) may be able to arrange a cover handset, while yours is being repaired.

Finglonga · 05-08-2008, 10:43

Had the same problem and was on my 5th K850 when I couldn't take any more and asked if I could have a more reliable phone. O2 sorted me a N95 and did the swap at door service so I was without a phone for about 30 seconds.

BrightSparks · 05-08-2008, 15:39

I had the same problem when i got this phone last year, and all i did was update the software via the auto update on the phone and it cured the phone straight away and never had any probs since.
Try updating your phone go to the SE web site and get the latest firmware or do it via the phones update service on the handset.

Finglonga · 05-08-2008, 17:04

Quote:

Originally Posted by BrightSparks

I had the same problem when i got this phone last year, and all i did was update the software via the auto update on the phone and it cured the phone straight away and never had any probs since.
Try updating your phone go to the SE web site and get the latest firmware or do it via the phones update service on the handset.

Been there, tried that 5 times and still the problem with the latest update.

04-08-2008, 20:42	#1
Tumbleflumps Forum Member Join Date: Jun 2006 Posts: 1,542	Problem with SE K850i My OH has had the K850i phone for about 3 months and recently, it's started to turn itself off and reboot itself. But today, it did the same thing and now he can't turn the phone back on. We've tried taking the battery out, charging it up but it still won't work. Anyone else had a similar problem?

05-08-2008, 07:56	#3
KeiranW Forum Member Join Date: Feb 2007 Location: Hidin' Under Martha's Bed :o Posts: 2,693	I got this phone (foolishly ), and I agree, its absolute pants () Mine (had it for about 3 months too) randomly turns itself off, I assumed this was because I have too much music on it (which is causing it to overload (~2GiGs worth)) as the music player is always locking up (and the first time it rebooted was while listening to music). However, speaking to SE Repair Centre, it is common (all too common), and the only way to fix it, is to send it to them (as mentioned by prkink ^^). I've personally given up on the phone, I have no use for it now, other then as an alarm clock (). However, if you do decide to get it replaced by SE Repair Centre, go through your service provider (if you are on contract), as at times (my experience last year), they can take a while to repair the handset, and get it sent back (~5 weeks ), so going via your provider means (providing they are also aware of the fault) may be able to arrange a cover handset, while yours is being repaired.

05-08-2008, 07:50	#2
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	This is one of several well known problems with this phone. I'm afraid it needs to go off for repair. Sorry to bring bad news.

05-08-2008, 10:43	#4
Finglonga Forum Member Join Date: Jul 2004 Location: Stafford. Posts: 4,706	Had the same problem and was on my 5th K850 when I couldn't take any more and asked if I could have a more reliable phone. O2 sorted me a N95 and did the swap at door service so I was without a phone for about 30 seconds.

05-08-2008, 15:39	#5
BrightSparks Forum Member Join Date: Nov 2005 Location: uk Posts: 1,029	I had the same problem when i got this phone last year, and all i did was update the software via the auto update on the phone and it cured the phone straight away and never had any probs since. Try updating your phone go to the SE web site and get the latest firmware or do it via the phones update service on the handset.

05-08-2008, 17:04	#6
Finglonga Forum Member Join Date: Jul 2004 Location: Stafford. Posts: 4,706	Quote: Originally Posted by BrightSparks I had the same problem when i got this phone last year, and all i did was update the software via the auto update on the phone and it cured the phone straight away and never had any probs since. Try updating your phone go to the SE web site and get the latest firmware or do it via the phones update service on the handset. Been there, tried that 5 times and still the problem with the latest update.

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Problem with SE K850i