Does anyone think we'll ever get a working software upgrade?

JonCollett

04-08-2008

Hello

Now that there appears to be a new TUTV Thomson box around, does anyone actually think that we'll get a decent software upgrade that'll actually fix all of the numerous bugs with the old box? Unfortunately I'm not in warranty - am I just wasting my time hoping for something that'll never materialise?

What do you think?

If anyone from TUTV is reading this, how about giving us a date? Or even a month when we'll get a proper upgrade - please don't tell me that you don't know. I work in software and all software professionals develop and test to deadlines - so please don't insult our intelligence, with a 'don't know when it will be ready answer', as this implies that your software developers/testers are unprofessional.

TrevorPH

04-08-2008

The new boxes seem to have the same old crappy software on them!

ironeagleuk

04-08-2008

Originally Posted by JonCollett:
“Hello

Now that there appears to be a new TUTV Thomson box around, does anyone actually think that we'll get a decent software upgrade that'll actually fix all of the numerous bugs with the old box? Unfortunately I'm not in warranty - am I just wasting my time hoping for something that'll never materialise?

What do you think?”

Yes, I am 100% certain Top Up TV will deliver what they promise

Originally Posted by JonCollett:
“If anyone from TUTV is reading this, how about giving us a date? Or even a month when we'll get a proper upgrade - please don't tell me that you don't know. I work in software and all software professionals develop and test to deadlines - so please don't insult our intelligence, with a 'don't know when it will be ready answer', as this implies that your software developers/testers are unprofessional.”

I shall post what one of Top Up TV's staff posted a few days ago:

Originally Posted by KieronEdwards:
“ I won't commit to a date at this time because I'll only get a load of flack if I miss it. However - the main coding is all done and we're now removing the last of the glitches.

regards,

Kieron.”

Originally Posted by KieronEdwards:
“ We appreciate the feedback (both positive and, where constructive, negative from this forum). I post here after work - usually in my front room where I watch through the same boxes and same software you have. We know where these things are good and where they need more work - and we're working to make them as good as they possibly could be.

regards,

Kieron.”

newbee

05-08-2008

I'm too out of warrenty, but I'm so used to making things last beyond their normal life span by twiddling with them but didn't expect to be doing it to this machine so early in its life, but point taken they are still working on un upgrade again.......maybe this time it will sort it all out.

KCCC Exile

16-08-2008

Unfortunately Ironeagle fails to mention that these reassurances about a software patch to cure the acknowledged problems have been issued periodically since 2007 without any result.

However, I have been brought up never to question another's faith, even if it contradicts one's own experience

ironeagleuk

17-08-2008

Originally Posted by KCCC Exile:
“Unfortunately Ironeagle fails to mention that these reassurances about a software patch to cure the acknowledged problems have been issued periodically since 2007 without any result.”

Regardless of how long it's taking to release a fix for some of the problems, I stand by what I say.

Time is an illusion, lunchtime doubly so

chris6

17-08-2008

Originally Posted by ironeagleuk:
“...Time is an illusion, lunchtime doubly so”

... and the later it arrives the better it is

almost enjoying the uncertainty now.

Stoatwblr

07-09-2008

Originally Posted by ironeagleuk:
“Yes, I am 100% certain Top Up TV will deliver what they promise”

Perhaps, but will it happen this decade?

Meantime the boxes are unfit for purpose.

ironeagleuk

08-09-2008

Originally Posted by Stoatwblr:
“Perhaps, but will it happen this decade?

Meantime the boxes are unfit for purpose.”

Hmmm, not all of them....mine has recorded over 11 hours a day for the last 3 months with very few problems.

KCCC Exile

09-09-2008

Originally Posted by ironeagleuk:
“Hmmm, not all of them....mine has recorded over 11 hours a day for the last 3 months with very few problems.”

and no-one who reads these forums could doubt your singular loyalty to TUTV

ironeagleuk

09-09-2008

Originally Posted by KCCC Exile:
“and no-one who reads these forums could doubt your singular loyalty to TUTV ”

Dunno what you mean

Damn DTR crashed at 11:31 this morning and didn't receive the EPG update

Oh well, I still have a 14 day EPG, and it's not the end of the wolrd