Ok...I'm 10 months into my 18 month (grrr) contract with Orange. I've got a SE W910i handset, which is by far the single biggest piece of shit phone I've ever had.
My first one had loads of bugs but I finally phoned for a replacement when the screen went black and booted back up with lines running vertically down 2/3 of it and the remaining 3rd was totally black.
Along comes handset number 2 which is fine for a few months aside from not connecting with my Bluetooth hands-free properly every time. Then it starts crashing. So I ring for a replacement again.
Handset number 3 comes 3 days ago. Last night the screen goes like handset number 1.
I ring Orange and tell them, and say that since I now physically hate the SE w910i, I really don't want another one. They tell me that I HAVE to have another one.
I ask if there's someone more senior I can speak to about the matter and they tell me there isn't.
They suggest I email customer services who email back (automated) that they don't take complaints about faulty phones by email and I have to ring the people who already told me they can't f***ing help!
I am fuming! I've never had a problem with a mobile handset until this one came along and I've really lost patience with the model in question.
Anyone got any ideas what I can do here?
My first one had loads of bugs but I finally phoned for a replacement when the screen went black and booted back up with lines running vertically down 2/3 of it and the remaining 3rd was totally black.
Along comes handset number 2 which is fine for a few months aside from not connecting with my Bluetooth hands-free properly every time. Then it starts crashing. So I ring for a replacement again.
Handset number 3 comes 3 days ago. Last night the screen goes like handset number 1.
I ring Orange and tell them, and say that since I now physically hate the SE w910i, I really don't want another one. They tell me that I HAVE to have another one.
I ask if there's someone more senior I can speak to about the matter and they tell me there isn't.
They suggest I email customer services who email back (automated) that they don't take complaints about faulty phones by email and I have to ring the people who already told me they can't f***ing help!
I am fuming! I've never had a problem with a mobile handset until this one came along and I've really lost patience with the model in question.
Anyone got any ideas what I can do here?