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Orange's 'extra charges' |
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#1 |
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Forum Member
Join Date: Jul 2006
Posts: 429
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Orange's 'extra charges'
I haven't been happy with my orange account since i changed my o2. I got a contract for £30 a month, and i thought thats reasonable. But then my bills came in (i had to wait 4 months for the first bill) and i was charged £45! I got £6 extra for VAT, £5 extra to surf the internet on my phone (i never have done this), and £3 to send 15 picture messages a month (i don't send this many). Does anyone else have this problem, of them adding extra charges to your bill? I've cancelled all these charges so hopefully my bill will be £36 a month, which still isn't the £30 i wanted, but i cant change VAT.
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#2 |
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Inactive Member
Join Date: Oct 2005
Location: Alacant
Posts: 7,773
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When I worked for them the extras were on the contact that customer's signed. Problem is people never bothered to read what they were signing.
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#3 |
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Forum Member
Join Date: Jul 2006
Posts: 429
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Bothered to read them?! You don't expect a lot of hidden charges. They should tell you. The contract is all a bunch of jibberish, and they pressure you to sign as soon as possible and say its all standard stuff. I think its a rip off.
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#4 |
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Forum Member
Join Date: Jul 2006
Posts: 429
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I've just read my orange contract and there are no mention of these extra services or charges so looks like your wrong.
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#5 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,368
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Did you get your phone from Carphone Warehouse by any chance?
And what plan do you have? |
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#6 |
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Forum Member
Join Date: Mar 2007
Posts: 5,444
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When you joined Orange a while back they put all these extras on your account to try out free for a few months. I think they then made you phone up to remove them. Possibly that?
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#7 |
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Inactive Member
Join Date: Oct 2005
Location: Alacant
Posts: 7,773
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Quote:
I've just read my orange contract and there are no mention of these extra services or charges so looks like your wrong.
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