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Orange's 'extra charges'


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Old 07-08-2008, 18:41
AshFan
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Join Date: Jul 2006
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I haven't been happy with my orange account since i changed my o2. I got a contract for £30 a month, and i thought thats reasonable. But then my bills came in (i had to wait 4 months for the first bill) and i was charged £45! I got £6 extra for VAT, £5 extra to surf the internet on my phone (i never have done this), and £3 to send 15 picture messages a month (i don't send this many). Does anyone else have this problem, of them adding extra charges to your bill? I've cancelled all these charges so hopefully my bill will be £36 a month, which still isn't the £30 i wanted, but i cant change VAT.
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Old 07-08-2008, 18:45
Ricardodaforce
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When I worked for them the extras were on the contact that customer's signed. Problem is people never bothered to read what they were signing.
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Old 07-08-2008, 18:58
AshFan
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Bothered to read them?! You don't expect a lot of hidden charges. They should tell you. The contract is all a bunch of jibberish, and they pressure you to sign as soon as possible and say its all standard stuff. I think its a rip off.
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Old 07-08-2008, 19:04
AshFan
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I've just read my orange contract and there are no mention of these extra services or charges so looks like your wrong.
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Old 07-08-2008, 19:56
plymouthbloke1974
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Did you get your phone from Carphone Warehouse by any chance?

And what plan do you have?
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Old 07-08-2008, 19:59
goomba
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When you joined Orange a while back they put all these extras on your account to try out free for a few months. I think they then made you phone up to remove them. Possibly that?
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Old 07-08-2008, 20:16
Ricardodaforce
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I've just read my orange contract and there are no mention of these extra services or charges so looks like your wrong.
I said when I worked for them. And I'm not wrong, they were mentioned on the contracts at that time. Interesting to see that you admit to signing a contract that you hadn't read too.
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