I'am on £24.99p package tv phone 8meg, migrated over from homechoice.I want to just have the phone & internet never use tv got sky,when I phoned Tiscali they told me I would have to cancel the whole package go back to BT for a line then take out a broadband package which would take about 10 days.Has anyone done that on here, the person I spoke to just seemed he wanted me to stay with the TV package all negative talk (does his job well).I thought they would just give me another modem to have broadband & phone.

I can't understand why they're telling you to "go back to BT for a line" when you've already got Tiscali phone

Maybe worth phoning Tisc again (they're answering faster than they used to!) and speaking to different person - or email them, trying to make your position as clear as possible.

parthena

Hi P60

Can you PM me your broadband enabled phone number please so I can take a look.

Cheers

Brett

Hi P60,

Received your number thanks.
There is no reason why you can't downgrade to a BB and Telephony package. The only thing I suspect is that you've inadvertently spoken to the wrong call center.
Can you call the cancellations team and tell them you want to cancel the TV only. They should then process your request for you.
Can you let me know how you get on please.

Thanks

Brett

Phoned TV Cancellations again today,person I spoke to could'nt have been more helpful,changed my package without any problems.They will send out a new router next week to replace my old silver Homechoice box which they do not want back.Now hoping broadband will still work when I change over.
Thanks MK Brett

p60

Received modem router on saturday all up and running working well so far.

p60

Been running broadband package for 2 weeks now, no problems at all. Well pleased

Glad to hear it.

Still working no problems

Hi,

great stuff, very glad to hear this.