Nokia 6220 conection problems

kingdave · 17-08-2008, 19:16

Hello!

My girlfriend got a Nokia 6220 Classic on 3 2 weeks ago and it has been nothing but trouble trying to get it connected.

It won't connect to Planet 3 or any other website - it says "Packet data not available" or something similar. It is unable to send or receive MMS messages and won't do video calling.

We've already tried calling 3 customer services and asking them to resend the connection settings to the phone via teext message. NAd today we took it back and got it exchanged for a new one but are having the same problems.

Is there something I am missing? We have plenty of signal so it doesn't look like that and the chap in the 3 store said that he had none returned so far but he would ask the Nokia rep if there were any reported problems.

I've tried searching on Google but all I can find are reviews of the phone, nothing about getting it set up correctly.

The 3 customer service people have been no help at all!

Any ideas, I'd appreciate!!

BT@home · 17-08-2008, 19:34

No video calling could easily be related to 3G network signal. If its only connecting on 2G then you won't have that ability.

Been using one for a while (not on 3 though), and had no connection/MMS related issues.

kingdave · 17-08-2008, 23:12

its definitely not the network signal. We have a 3g signal where we are, it says so on the screen.

After larking about with 3 customer services for ages this afternoon they seem to think it may be the SIM card. After all, it is the only common component from both phones we've had.

Is a faulty SIM likely to not allow you to do data connections?

They've asked us to go back to a 3 store, as if we can put our SIM in one of their phones they have on display, if we still cannot connect to Planet 3 or anything else they will send us out a new SIM.

If this doesn't work I don't know what else it can be.

17-08-2008, 19:16	#1
kingdave Forum Member Join Date: Apr 2004 Location: Manchester Posts: 1,314	Nokia 6220 conection problems Hello! My girlfriend got a Nokia 6220 Classic on 3 2 weeks ago and it has been nothing but trouble trying to get it connected. It won't connect to Planet 3 or any other website - it says "Packet data not available" or something similar. It is unable to send or receive MMS messages and won't do video calling. We've already tried calling 3 customer services and asking them to resend the connection settings to the phone via teext message. NAd today we took it back and got it exchanged for a new one but are having the same problems. Is there something I am missing? We have plenty of signal so it doesn't look like that and the chap in the 3 store said that he had none returned so far but he would ask the Nokia rep if there were any reported problems. I've tried searching on Google but all I can find are reviews of the phone, nothing about getting it set up correctly. The 3 customer service people have been no help at all! Any ideas, I'd appreciate!!

17-08-2008, 19:34	#2
BT@home Forum Member Join Date: Nov 2004 Posts: 1,911	No video calling could easily be related to 3G network signal. If its only connecting on 2G then you won't have that ability. Been using one for a while (not on 3 though), and had no connection/MMS related issues.

17-08-2008, 23:12	#3
kingdave Forum Member Join Date: Apr 2004 Location: Manchester Posts: 1,314	its definitely not the network signal. We have a 3g signal where we are, it says so on the screen. After larking about with 3 customer services for ages this afternoon they seem to think it may be the SIM card. After all, it is the only common component from both phones we've had. Is a faulty SIM likely to not allow you to do data connections? They've asked us to go back to a 3 store, as if we can put our SIM in one of their phones they have on display, if we still cannot connect to Planet 3 or anything else they will send us out a new SIM. If this doesn't work I don't know what else it can be.

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Nokia 6220 conection problems