Originally Posted by milnrow_lad:
“Finally got Virgin to say that there could indeed be a fault external to the property.
This after phoning twice on Wednesday, 1 call on Thursday, 1 call on Friday and 2 calls on Saturday. Total time on phone 2 hours plus!
Virgin were supposed to call back giving me an update on Thursday, Friday and Saturday - they didn't phone back at all.
Only my persistence on Saturday, and point of nearly shouting down the phone did I get a second line manager who could raise a fault with BT Wholesale.
Could take up to 5 working days I was told!!! We wait and see. I don't have much confidence given the intermediate nature of the fault.
The weathers fine, warm and no rain - the internet appears to be working nearly normally!
Next - time for the grey external wire to go open circuit
MilnrowLad”
“Finally got Virgin to say that there could indeed be a fault external to the property.
This after phoning twice on Wednesday, 1 call on Thursday, 1 call on Friday and 2 calls on Saturday. Total time on phone 2 hours plus!
Virgin were supposed to call back giving me an update on Thursday, Friday and Saturday - they didn't phone back at all.
Only my persistence on Saturday, and point of nearly shouting down the phone did I get a second line manager who could raise a fault with BT Wholesale.
Could take up to 5 working days I was told!!! We wait and see. I don't have much confidence given the intermediate nature of the fault.
The weathers fine, warm and no rain - the internet appears to be working nearly normally!
Next - time for the grey external wire to go open circuit
MilnrowLad”
Any news yet?





