I have been a Tiscali Broadband and TV customer since May 2007. Unfortunately not allowed Sky in my building so reluctantly had to get Tiscali back then but was pleased with the service. That was until the nightmare migration began earlier this year. As had signed up to Tiscali and not HomeChoice news of migration was unexpected and as many have posted on here, a bit of a nightmare. Countless phone calls to Tiscali, several confusing letters and two visits later we thought everything was sorted out but when migrated we weren’t on the package we originally on, we had been downgraded and so were and still are without channels such as Sci Fi, Hallmark and the VOD channel C6 etc.
So some more phone call later this letter (extract below) arrived:
I can’t believe the shocking way Tiscali have treated us and am appalled that basically after all this time are being told to shove off.
Posting this on here to see if anyone else has had the same letter or is it really “a very small number” affected as Tiscali say. Also, can they get away with this? Imagine the uproar if it was the likes of Virgin or Sky telling people this?!
Thanks.
So some more phone call later this letter (extract below) arrived:
We have now migrated almost all our TV customers onto the new Tiscali TV platform. As part of this work we encountered some technical incompatibilities with a very small number of customers. Unfortunately, your service is one of those affected. These incompatibilities are outside of our control and regrettably we must cease your Tiscali TV and broadband at midnight 16th October 2008.
I can’t believe the shocking way Tiscali have treated us and am appalled that basically after all this time are being told to shove off.
Posting this on here to see if anyone else has had the same letter or is it really “a very small number” affected as Tiscali say. Also, can they get away with this? Imagine the uproar if it was the likes of Virgin or Sky telling people this?!
Thanks.