BluRay Player Problem

djjamesg2008 · 27-09-2008, 14:45

Hey folks!

Just 5 weeks ago, i bought the latest BuRay player from Samsung from Comet.

Switched it on today, and its given up.
No picture..No Sound..No Responce whatsoever when i push any buttons, the the help guide is'nt that helpfull either. Anyway, its the "Samsung-BD-P1500"

Anyone had any problems with that model at all?

MAW · 27-09-2008, 18:57

Your only option is to return it. They'll probably send it away for repair, resign yourself to a wait for it's return. I think if it's more than 28 days, they won't replace it. All HD players are prone to problems, maybe Samsung slightly more than most.

lenaolin · 27-09-2008, 20:30

Quote:

Originally Posted by djjamesg2008

Hey folks!

Just 5 weeks ago, i bought the latest BuRay player from Samsung from Comet.

Switched it on today, and its given up.
No picture..No Sound..No Responce whatsoever when i push any buttons, the the help guide is'nt that helpfull either. Anyway, its the "Samsung-BD-P1500"

Anyone had any problems with that model at all?

Depending on the retailer I would expect ypu to get an instant replacement despite it being outside the 30 day window.

It would be a poor retailer who wants you to wait for a repair when its 5 weeks old.

As for HD players being prone to problems - rubbish.

I have a PS3 and a Toshiba HD DVD player and neither model is known to be faulty .

In fact the only HD players I've heard of with faults are Samsung.

Despite their image improvement over the last few years ,to me Samsung are still the bargain basement brand they were in the 80's and I would not touch their stuff with a bargepole.

Reportedly their HD tv's are pretty good though.

MAW · 27-09-2008, 21:04

Their HDTVs are unreliable too BTW. As a retailer, I can assure you the tosh HD DVDs were prone to trouble. I have one which has been hassle free, I've sent about 10% of my sales back under warranty. That's high. I won't sell Samsung....

lenaolin · 27-09-2008, 21:16

Quote:

Originally Posted by MAW

Their HDTVs are unreliable too BTW. As a retailer, I can assure you the tosh HD DVDs were prone to trouble. I have one which has been hassle free, I've sent about 10% of my sales back under warranty. That's high. I won't sell Samsung....

As I said above - Samsung is one brand I would never buy.

If you are a retailer then you should be more objective and useful rather than post your blatant anti Bluray views all over the forum

HD DVD lost unfortunately and for those who want HD movies Bluray is it.

Why not offer useful info on the best players rather than write the format off when its clearly here to stay

paulr2006 · 28-09-2008, 12:41

Quote:

Originally Posted by MAW

Your only option is to return it. They'll probably send it away for repair, resign yourself to a wait for it's return. I think if it's more than 28 days, they won't replace it. All HD players are prone to problems, maybe Samsung slightly more than most.

You can tell you don't sell Samsung or you would be more clued up! The Samsung BD P1400 was the Best selling BD player (Next to the PS3) & has the lowest number of returns according to trade sources. And the BD P1500 appears to be following in it's footsteps. I have a BD P1400 which I have had for 9 months, in that time I have viewed over 90 BD discs without a single hitch, all viewed perfectly on my 15 month old Samsung LE40M86BDX 1080P screen, which can still outperform almost all LCD panels out there!
I also have Toshiba A1 & Toshiba EP10 HD DVD'S both of which have performed flawlessly. You need to consider the volume sold in your calculations to come up with "Real" percentage returns.

djjamesg2008 · 28-09-2008, 14:41

Update:

I took the player back to Comet who have sent it away for repairs.

They think its a firmware problem.

When i start it up, it read "load" and stayed like that. When i put a disc in, it just read "closed" - the assistant said the following (to my amazement) "It's almost like it's confused"

I trust the brand Samsung though, iv'e always went for Samsung. Because it's not the top brand, you don;t pay so much - but the technology is more or less the same as Sony anyways

MrGiles2 · 28-09-2008, 21:59

I noticed a few comments about Samsung.

Last year I bought a Samsung DVD Recorder from a catalogue online, and it packed up after 2 weeks. The picture kept freezzin and was appalling!!!

Luckily, I foned the company and they asked me to send it back which I did.

Then I ordered a replacement a Panasonic DVD Recorder and its been working fine!!

Samsung are suspect I think, so I avoid them anyway.

Maybe its best that you should too!

ßeta · 29-09-2008, 07:21

Quote:

Originally Posted by paulr2006

You can tell you don't sell Samsung or you would be more clued up! The Samsung BD P1400 was the Best selling BD player (Next to the PS3) & has the lowest number of returns according to trade sources. And the BD P1500 appears to be following in it's footsteps. I have a BD P1400 which I have had for 9 months, in that time I have viewed over 90 BD discs without a single hitch, all viewed perfectly on my 15 month old Samsung LE40M86BDX 1080P screen, which can still outperform almost all LCD panels out there!
I also have Toshiba A1 & Toshiba EP10 HD DVD'S both of which have performed flawlessly. You need to consider the volume sold in your calculations to come up with "Real" percentage returns.

I to have the Samsung LE40M86BDX a good TV, it took me 3 attempts to get one which was flawless. However at the time of purchase before I went for the Samsung, I had a Sony 40" LCD and a Panny 40" LCD both went back within a week because of backlight bleed.

My point is you get good and bad from all Manufactures and you just have to stick with it till you get a good un.

27-09-2008, 14:45	#1
djjamesg2008 Forum Member Join Date: Apr 2008 Location: Scotland, UK Posts: 124	BluRay Player Problem Hey folks! Just 5 weeks ago, i bought the latest BuRay player from Samsung from Comet. Switched it on today, and its given up. No picture..No Sound..No Responce whatsoever when i push any buttons, the the help guide is'nt that helpfull either. Anyway, its the "Samsung-BD-P1500" Anyone had any problems with that model at all?

27-09-2008, 18:57	#2
MAW Forum Member Join Date: Jul 2004 Posts: 28,577	Your only option is to return it. They'll probably send it away for repair, resign yourself to a wait for it's return. I think if it's more than 28 days, they won't replace it. All HD players are prone to problems, maybe Samsung slightly more than most.

27-09-2008, 20:30	#3
lenaolin Inactive Member Join Date: Sep 2008 Posts: 12	Quote: Originally Posted by djjamesg2008 Hey folks! Just 5 weeks ago, i bought the latest BuRay player from Samsung from Comet. Switched it on today, and its given up. No picture..No Sound..No Responce whatsoever when i push any buttons, the the help guide is'nt that helpfull either. Anyway, its the "Samsung-BD-P1500" Anyone had any problems with that model at all? Depending on the retailer I would expect ypu to get an instant replacement despite it being outside the 30 day window. It would be a poor retailer who wants you to wait for a repair when its 5 weeks old. As for HD players being prone to problems - rubbish. I have a PS3 and a Toshiba HD DVD player and neither model is known to be faulty . In fact the only HD players I've heard of with faults are Samsung. Despite their image improvement over the last few years ,to me Samsung are still the bargain basement brand they were in the 80's and I would not touch their stuff with a bargepole. Reportedly their HD tv's are pretty good though.

27-09-2008, 21:04	#4
MAW Forum Member Join Date: Jul 2004 Posts: 28,577	Their HDTVs are unreliable too BTW. As a retailer, I can assure you the tosh HD DVDs were prone to trouble. I have one which has been hassle free, I've sent about 10% of my sales back under warranty. That's high. I won't sell Samsung....

27-09-2008, 21:16	#5
lenaolin Inactive Member Join Date: Sep 2008 Posts: 12	Quote: Originally Posted by MAW Their HDTVs are unreliable too BTW. As a retailer, I can assure you the tosh HD DVDs were prone to trouble. I have one which has been hassle free, I've sent about 10% of my sales back under warranty. That's high. I won't sell Samsung.... As I said above - Samsung is one brand I would never buy. If you are a retailer then you should be more objective and useful rather than post your blatant anti Bluray views all over the forum HD DVD lost unfortunately and for those who want HD movies Bluray is it. Why not offer useful info on the best players rather than write the format off when its clearly here to stay

28-09-2008, 12:41	#6
paulr2006 Forum Member Join Date: Jul 2007 Location: Nottinghamshire Posts: 1,098	Quote: Originally Posted by MAW Your only option is to return it. They'll probably send it away for repair, resign yourself to a wait for it's return. I think if it's more than 28 days, they won't replace it. All HD players are prone to problems, maybe Samsung slightly more than most. You can tell you don't sell Samsung or you would be more clued up! The Samsung BD P1400 was the Best selling BD player (Next to the PS3) & has the lowest number of returns according to trade sources. And the BD P1500 appears to be following in it's footsteps. I have a BD P1400 which I have had for 9 months, in that time I have viewed over 90 BD discs without a single hitch, all viewed perfectly on my 15 month old Samsung LE40M86BDX 1080P screen, which can still outperform almost all LCD panels out there! I also have Toshiba A1 & Toshiba EP10 HD DVD'S both of which have performed flawlessly. You need to consider the volume sold in your calculations to come up with "Real" percentage returns.

28-09-2008, 14:41	#7
djjamesg2008 Forum Member Join Date: Apr 2008 Location: Scotland, UK Posts: 124	Update: I took the player back to Comet who have sent it away for repairs. They think its a firmware problem. When i start it up, it read "load" and stayed like that. When i put a disc in, it just read "closed" - the assistant said the following (to my amazement) "It's almost like it's confused" I trust the brand Samsung though, iv'e always went for Samsung. Because it's not the top brand, you don;t pay so much - but the technology is more or less the same as Sony anyways

28-09-2008, 21:59	#8
MrGiles2 Forum Member Join Date: Jun 2008 Location: Teesside Posts: 1,940	I noticed a few comments about Samsung. Last year I bought a Samsung DVD Recorder from a catalogue online, and it packed up after 2 weeks. The picture kept freezzin and was appalling!!! Luckily, I foned the company and they asked me to send it back which I did. Then I ordered a replacement a Panasonic DVD Recorder and its been working fine!! Samsung are suspect I think, so I avoid them anyway. Maybe its best that you should too!

29-09-2008, 07:21	#9
ßeta Forum Member Join Date: Jun 2006 Location: 127.0.0.1 Posts: 86	Quote: Originally Posted by paulr2006 You can tell you don't sell Samsung or you would be more clued up! The Samsung BD P1400 was the Best selling BD player (Next to the PS3) & has the lowest number of returns according to trade sources. And the BD P1500 appears to be following in it's footsteps. I have a BD P1400 which I have had for 9 months, in that time I have viewed over 90 BD discs without a single hitch, all viewed perfectly on my 15 month old Samsung LE40M86BDX 1080P screen, which can still outperform almost all LCD panels out there! I also have Toshiba A1 & Toshiba EP10 HD DVD'S both of which have performed flawlessly. You need to consider the volume sold in your calculations to come up with "Real" percentage returns. I to have the Samsung LE40M86BDX a good TV, it took me 3 attempts to get one which was flawless. However at the time of purchase before I went for the Samsung, I had a Sony 40" LCD and a Panny 40" LCD both went back within a week because of backlight bleed. My point is you get good and bad from all Manufactures and you just have to stick with it till you get a good un.

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