I am reporting them to OFCOM. I have been asking to be upgraded to Extra entertainment mix (only because my other half likes the discovery channel) since the beginning of August. They just cant seem to get their act together. The customer services are useless. At the end of July I was told it would take 48 hours. Nothing happened. So I rang up again. Was told to upgrade through my account. Nothing happened. I have rung them countless times and they still have activated my upgrade. Went on holiday 4 two weeks in August and it still hadn't been activated. Just before I went on holiday, I was told it would take 98 hours. That was on the 20th August. I must be getting something wrong here. There are 24 hours in a day? By now it must be over 98 hours and my extra entertainment mix shuld be upgraded/activated, should it not?

It beats me how inefficient Tiscali are. I have never known a company that has such bad customer services.I just cant wait to get out of the 12 month contract. I am going to BT.
I dont know why anyone should want to have Tiscali TV.

I change packages through the web (account login) regularly without any problem.
The tick box selections work in a few hours.

Added & Deleted sky sports / movies and the Entertainment mix all through the web account.

not sure why anyone would want to put themselves through using their phone 'help'line !




- just realised your double-posting this acrross messages.

I have tried that many times. It has never worked for me. I also know some other people who have had the same problems. Double posted because I was hoping that MK Brett would see my post and respond. But never mind one can only try.

Hi Bornfree,

MK_Brett has moved on to pastures new but watches my work closely - I've PM'd you regarding this.