Hi,

I'm just moving into my house which I've been renovating for the last few months and I want to sort the phone out. I have a brown BT cable coming out of the wall in the lounge window, which is connected to a small white junction box, and then there is a thinner white cable also connected to the box which must have gone to a socket at some point.

The thing is, the box is open and broken and the cables have become disconnected and the white cable isn't actually connected t a socket anymore. This was all like this when I got the house, so I haven't been able to see if it works at all.

I want to get the phone line sorted, but will BT charge me their wonderful £125 to sort it out? I'm assuming they just need to connect the main cable to a new box and then connect a socket to that and make sure the line is connected? If they want to charge me for that, I'm going to get them to bring the main cable through in another location where I would like it. Anyone know if they'd charge me to connect these existing bits?

You could opt for BT's current £29.99 new connection offer - you'd have to agree to an 18 month contract for the line rental (you could still CPS your calls) and make 10 chargeable or inclusive calls a month via BT but the saving is enough to justify that.