Right, so my 14 year old niece took her 8 month old SE W910i into her local Vodafone store last Friday becuase the phone kept freezing every ten minutes. The women in the Vodafone shop said to her it will just need a software update, and it will be sorted!!
So she goes and collects it yesterday, only to be told that it is water damage and is unrepairable!!!!
They showed her a picture of the back of her phone, with the battery out next to the handset!!! It showed nothing what so ever!!! She hasnt even got a " sticker " on her battery / back of phone!!!
So she gets home, puts her sim back in and battery and she not only finds that everything that was on the phone before she took it in is still on it ( they never attempted a software upgrade!), but also the slide is extremly stiff!!!
Now i have been on the phone to Vodafone earlier, and they wernt any help what so ever! She said well its water damage and thats that. I said you havent even attempted a software upgrade, which is what she was told... and also its come back in a worse condition that it went in!
I feel as though the local Vodafone store has bullied her really, and they knew my neice wasnt going to say anything being only 14!
It has been escalated into a complaint, and a manager will be phoning me back.
This isnt the 1st time i have had problems. I have been a customer for 5 years, with 4 handsets on the account. I have had 1 phone lost while being repaired, and a phone refused to be returned even though it was less than two weeks old with a problem. Okay both of these have been sorted, which is why i had the confidence to upgrade with them time and time again, but i feel that if this isnt resolved i may have to take my four lines elsewhere.
I feel as though this is an excuse used in most cases with Vodafone repair centres. Im fuming, and needed to vent my frustrations on here. I sympathise with all of you having the same problems, and vodafone need to start sorting it out.
I also have read a comment from a Vodafone representative on their help centre that even if the phone comes back in a worser condition it doesnt matter becuase its not repairable. This is an utter disgusting comment, and i hope i dont get told the same thing. Its some ones property still at the end of the day, regardless of whether its in working order or not.
So she goes and collects it yesterday, only to be told that it is water damage and is unrepairable!!!!
They showed her a picture of the back of her phone, with the battery out next to the handset!!! It showed nothing what so ever!!! She hasnt even got a " sticker " on her battery / back of phone!!!
So she gets home, puts her sim back in and battery and she not only finds that everything that was on the phone before she took it in is still on it ( they never attempted a software upgrade!), but also the slide is extremly stiff!!!
Now i have been on the phone to Vodafone earlier, and they wernt any help what so ever! She said well its water damage and thats that. I said you havent even attempted a software upgrade, which is what she was told... and also its come back in a worse condition that it went in!
I feel as though the local Vodafone store has bullied her really, and they knew my neice wasnt going to say anything being only 14!
It has been escalated into a complaint, and a manager will be phoning me back.
This isnt the 1st time i have had problems. I have been a customer for 5 years, with 4 handsets on the account. I have had 1 phone lost while being repaired, and a phone refused to be returned even though it was less than two weeks old with a problem. Okay both of these have been sorted, which is why i had the confidence to upgrade with them time and time again, but i feel that if this isnt resolved i may have to take my four lines elsewhere.
I feel as though this is an excuse used in most cases with Vodafone repair centres. Im fuming, and needed to vent my frustrations on here. I sympathise with all of you having the same problems, and vodafone need to start sorting it out.
I also have read a comment from a Vodafone representative on their help centre that even if the phone comes back in a worser condition it doesnt matter becuase its not repairable. This is an utter disgusting comment, and i hope i dont get told the same thing. Its some ones property still at the end of the day, regardless of whether its in working order or not.




