E mail on 3

savy · 11-11-2008, 14:02

Has anyone else had recent problems in getting 'push' e mail from 3?

For the last 15 months I have had no problems at all getting my tesco.net email on my phone. However about 10 days ago it stopped working.

I followed the advice of 3 customer service, which was to uninstall, then reinstall the mail application, and then when this didn't work, to repeat this having done a factory reset on the phone first. It still didn't work.

When I contacted customer services again they apologised, and said that they had not given me the right information, and that the E mail on 3 application does not support tesco.net e mail.

I then asked if I could download the original mail application which had worked for 15 months, and they said it is no longer available.

Having got so used to getting my e mail on my phone, it is difficult without it!

ih8mondays · 11-11-2008, 19:55

They've recently (last month or so) released a new push email application. Perhaps you've downloaded the new version?

I haven't upgraded yet, I'm still using the version of mobile mail I had on my previous 3 mobile, but have had a couple of text messages about it.

frailfury · 11-11-2008, 20:30

Hang on, is this free? i.e. could I access my yahoo and gmail email for free?

kiellliam · 11-11-2008, 21:15

You can access it for free on contract with an internet add on or on contract for a trial period, you can't on pay as you go
http://www.three.co.uk/personal/prod...obile_mail.omp

Mr Cable · 12-11-2008, 11:14

It used to be called mobile mail - it's now "Email on 3" and indeed is a different app.

As above, if you're on contract and subscribe to a handset browsing add-on (either the £2.50 or £5 one) then push email will be free.

This includes Hotmail (which you would normally have to pay Microsoft the privilege for).

The application integrates wonderfully with Nokia Series 60 software and is a decent Java App on other selected handsets.

Quote:

Originally Posted by savy

For the last 15 months I have had no problems at all getting my tesco.net email on my phone. However about 10 days ago it stopped working.

When I contacted customer services again they apologised, and said that they had not given me the right information, and that the E mail on 3 application does not support tesco.net e mail.

Having got so used to getting my e mail on my phone, it is difficult without it!

Have you tried, on the New App, going to Add New Account, other POP and entering the Tesco Settings yourself?

11-11-2008, 14:02	#1
savy Forum Member Join Date: Mar 2008 Location: Greater Manchester Posts: 62	E mail on 3 Has anyone else had recent problems in getting 'push' e mail from 3? For the last 15 months I have had no problems at all getting my tesco.net email on my phone. However about 10 days ago it stopped working. I followed the advice of 3 customer service, which was to uninstall, then reinstall the mail application, and then when this didn't work, to repeat this having done a factory reset on the phone first. It still didn't work. When I contacted customer services again they apologised, and said that they had not given me the right information, and that the E mail on 3 application does not support tesco.net e mail. I then asked if I could download the original mail application which had worked for 15 months, and they said it is no longer available. Having got so used to getting my e mail on my phone, it is difficult without it!

11-11-2008, 19:55	#2
ih8mondays Forum Member Join Date: Sep 2006 Posts: 1,114	They've recently (last month or so) released a new push email application. Perhaps you've downloaded the new version? I haven't upgraded yet, I'm still using the version of mobile mail I had on my previous 3 mobile, but have had a couple of text messages about it.

11-11-2008, 20:30	#3
frailfury Guest Join Date: Sep 2008 Posts: 6,966	Hang on, is this free? i.e. could I access my yahoo and gmail email for free?

11-11-2008, 21:15	#4
kiellliam Forum Member Join Date: Apr 2006 Posts: 773	You can access it for free on contract with an internet add on or on contract for a trial period, you can't on pay as you go http://www.three.co.uk/personal/prod...obile_mail.omp

12-11-2008, 11:14	#5
Mr Cable Forum Member Join Date: Apr 2001 Location: Manchester, UK Posts: 2,868	It used to be called mobile mail - it's now "Email on 3" and indeed is a different app. As above, if you're on contract and subscribe to a handset browsing add-on (either the £2.50 or £5 one) then push email will be free. This includes Hotmail (which you would normally have to pay Microsoft the privilege for). The application integrates wonderfully with Nokia Series 60 software and is a decent Java App on other selected handsets. Quote: Originally Posted by savy For the last 15 months I have had no problems at all getting my tesco.net email on my phone. However about 10 days ago it stopped working. When I contacted customer services again they apologised, and said that they had not given me the right information, and that the E mail on 3 application does not support tesco.net e mail. Having got so used to getting my e mail on my phone, it is difficult without it! Have you tried, on the New App, going to Add New Account, other POP and entering the Tesco Settings yourself?

DS Forums

E mail on 3