Price Drop!

RH75 · 15-11-2008, 18:47

Hi, I finally made a decision on a tv and ordered a Sony Bravia 32" for £399.99 with 5yr guarantee from John Lewis last week. Delivery is not due until this Friday, my card has been charged, yet today I notice they have dropped the price to £329.99 - Where do I stand with this? I contacted their customer services this evening who said they could not help, ring back on Monday. Any ideas anyone please?

koiboy01 · 15-11-2008, 18:57

Hi,
I think you have thirty days to return or maybe cancell your order.
koiboy01

zaeon · 15-11-2008, 20:37

Just John Lewis being competitive and drumminmg up business. Sony are in the process of u[grading their range to include models with FreeSat HD built in like Panasonics new range. So it could also be that Sony have dropped the prices of their existing models. Confirm with customer services the price, if it has been reduced within the time you ordered and the time your card was charged you might have a case for a refund on the grounds that they had prior knowledge the price was going down and should have given you the option of waiting till the price dropped. They do have a motto "Never knowingly undersold!", but you could argue theytook advantage of the situation to get more from you!

Chris Frost · 15-11-2008, 21:31

Quote:

Originally Posted by zaeon

you might have a case for a refund on the grounds that they had prior knowledge the price was going down and should have given you the option of waiting till the price dropped.

I seriously doubt that any retailer has firm advance knowledge of manufacturer's plans to realign prices. I dealt with JLP when with Philips, we certainly wouldn't have released that sort of commercially sensitive info prior to the formal announcement.

There are better ways of dealing with retailers warehouse & shop stock after price adjustments. At Philips we called it 'stock compensation'. It was a simple credit per set once the serial numbers had been verified.

If the TV hasn't yet been delivered then a quick word with the sales staff might get the price adjusted. After all, they might have Sony's equivalent of stock comp to use in the adjustment. If not then you have the option to cancel and reorder or shop elsewhere.

Fatwaz · 15-11-2008, 23:10

trouble is its out of stock at that price.when it comes back in there is no guarantee it will still be that price.i was looking at a samsung 37 inch for 499 but when it came back in stock they put it up to 599 ffs

cosmo_kramer · 15-11-2008, 23:37

You could always cancel it, and get it from PC World with a free surround sound system for the same price

bobcar · 16-11-2008, 01:47

Quote:

Originally Posted by cosmo_kramer

You could always cancel it, and get it from PC World with a free surround sound system for the same price

And a 5 year guarantee?

louise1966 · 16-11-2008, 07:51

Probably what will happen is that you contact John Lewis, explain the pricing situation, and they will tell you you are perfectly within your rights to return the item for a refund, once received, at your own expense. They will tell you the order is being processed and 'with another department' so they cannot cancel it. This is how companies normally work. I have placed orders at QVC and, albeit only several hours later, have been told the order is being processed and cannot, therefore, be cancelled.

B-29 · 16-11-2008, 10:16

Quote:

Originally Posted by RH75

Hi, I finally made a decision on a tv and ordered a Sony Bravia 32" for £399.99 with 5yr guarantee from John Lewis last week. Delivery is not due until this Friday, my card has been charged, yet today I notice they have dropped the price to £329.99 - Where do I stand with this? I contacted their customer services this evening who said they could not help, ring back on Monday. Any ideas anyone please?

We had a similar issue a year ago , we got in touch with customer services who had no problem with dropping the price so try again Monday,

Orbitalzone · 16-11-2008, 11:32

Quote:

Originally Posted by bobcar

And a 5 year guarantee?

hehehe you know that ain't gonna happen!

PC World/Currys only sell 5 year warranties.. they never give them away.....otherwise they'd have gone out of business years ago.

Chris Frost · 16-11-2008, 11:48

It's funny isn't it. A good deal never seems like a good deal until you can't get it any more

cosmo_kramer · 16-11-2008, 17:18

Quote:

Originally Posted by bobcar

And a 5 year guarantee?

Definately...not! Not a bad deal. I wanted to get a set from John Lewis a while back as the 5 year guarantee was pretty good. Needless to say, the set's price shot up £100 over night

Starla · 16-11-2008, 18:02

They're doign that model for £329.99 at Comet just now, without the guarantee right enough. Comet take the insurance in three installments though so it's not as much to pay all at once.

Just tell John lewis you've changed your mind, then buy it again from them at the cheaper price or from somewhere else. Everyone is entitled to take something back as long as they haven't opened it (I think).

Fatwaz · 16-11-2008, 18:25

its 319 in richer sounds and a 5 year warranty another 31.90 if you want it

RH75 · 17-11-2008, 17:35

Thank you for the replies - I'm very happy to report back that John Lewis have agreed to refund the £70 without any hassle. Will definetly shop there again - providing my tv does turn up on Friday as promised!

Nigel Goodwin · 17-11-2008, 18:00

Quote:

Originally Posted by RH75

Thank you for the replies - I'm very happy to report back that John Lewis have agreed to refund the £70 without any hassle. Will definetly shop there again - providing my tv does turn up on Friday as promised!

Not very quick on deliveries are they?.

15-11-2008, 18:47	#1
RH75 Forum Member Join Date: Apr 2006 Location: Kent Posts: 211	Price Drop! Hi, I finally made a decision on a tv and ordered a Sony Bravia 32" for £399.99 with 5yr guarantee from John Lewis last week. Delivery is not due until this Friday, my card has been charged, yet today I notice they have dropped the price to £329.99 - Where do I stand with this? I contacted their customer services this evening who said they could not help, ring back on Monday. Any ideas anyone please?

15-11-2008, 18:57	#2
koiboy01 Forum Member Join Date: Sep 2008 Posts: 89	Hi, I think you have thirty days to return or maybe cancell your order. koiboy01

15-11-2008, 20:37	#3
zaeon Forum Member Join Date: Jul 2008 Location: County Durham Posts: 311	Just John Lewis being competitive and drumminmg up business. Sony are in the process of u[grading their range to include models with FreeSat HD built in like Panasonics new range. So it could also be that Sony have dropped the prices of their existing models. Confirm with customer services the price, if it has been reduced within the time you ordered and the time your card was charged you might have a case for a refund on the grounds that they had prior knowledge the price was going down and should have given you the option of waiting till the price dropped. They do have a motto "Never knowingly undersold!", but you could argue theytook advantage of the situation to get more from you!

15-11-2008, 21:31	#4
Chris Frost Forum Member Join Date: Jun 2003 Location: Cheshire Posts: 6,462	Quote: Originally Posted by zaeon you might have a case for a refund on the grounds that they had prior knowledge the price was going down and should have given you the option of waiting till the price dropped. I seriously doubt that any retailer has firm advance knowledge of manufacturer's plans to realign prices. I dealt with JLP when with Philips, we certainly wouldn't have released that sort of commercially sensitive info prior to the formal announcement. There are better ways of dealing with retailers warehouse & shop stock after price adjustments. At Philips we called it 'stock compensation'. It was a simple credit per set once the serial numbers had been verified. If the TV hasn't yet been delivered then a quick word with the sales staff might get the price adjusted. After all, they might have Sony's equivalent of stock comp to use in the adjustment. If not then you have the option to cancel and reorder or shop elsewhere.

15-11-2008, 23:10	#5
Fatwaz Forum Member Join Date: Sep 2006 Location: Essex Posts: 1,992	trouble is its out of stock at that price.when it comes back in there is no guarantee it will still be that price.i was looking at a samsung 37 inch for 499 but when it came back in stock they put it up to 599 ffs

15-11-2008, 23:37	#6
cosmo_kramer Forum Member Join Date: Jan 2008 Location: Kirkcaldy, Fife Posts: 568	You could always cancel it, and get it from PC World with a free surround sound system for the same price

16-11-2008, 01:47	#7
bobcar Forum Member Join Date: Sep 2004 Posts: 14,718	Quote: Originally Posted by cosmo_kramer You could always cancel it, and get it from PC World with a free surround sound system for the same price And a 5 year guarantee?

16-11-2008, 07:51	#8
louise1966 Forum Member Join Date: Nov 2005 Location: workington, cumbria Posts: 3,384	Probably what will happen is that you contact John Lewis, explain the pricing situation, and they will tell you you are perfectly within your rights to return the item for a refund, once received, at your own expense. They will tell you the order is being processed and 'with another department' so they cannot cancel it. This is how companies normally work. I have placed orders at QVC and, albeit only several hours later, have been told the order is being processed and cannot, therefore, be cancelled.

16-11-2008, 10:16	#9
B-29 Inactive Member Join Date: Jan 2008 Posts: 2,229	Quote: Originally Posted by RH75 Hi, I finally made a decision on a tv and ordered a Sony Bravia 32" for £399.99 with 5yr guarantee from John Lewis last week. Delivery is not due until this Friday, my card has been charged, yet today I notice they have dropped the price to £329.99 - Where do I stand with this? I contacted their customer services this evening who said they could not help, ring back on Monday. Any ideas anyone please? We had a similar issue a year ago , we got in touch with customer services who had no problem with dropping the price so try again Monday,

16-11-2008, 11:32	#10
Orbitalzone Forum Member Join Date: Oct 2000 Location: Sussex Posts: 12,173	Quote: Originally Posted by bobcar And a 5 year guarantee? hehehe you know that ain't gonna happen! PC World/Currys only sell 5 year warranties.. they never give them away.....otherwise they'd have gone out of business years ago.

16-11-2008, 11:48	#11
Chris Frost Forum Member Join Date: Jun 2003 Location: Cheshire Posts: 6,462	It's funny isn't it. A good deal never seems like a good deal until you can't get it any more

16-11-2008, 17:18	#12
cosmo_kramer Forum Member Join Date: Jan 2008 Location: Kirkcaldy, Fife Posts: 568	Quote: Originally Posted by bobcar And a 5 year guarantee? Definately...not! Not a bad deal. I wanted to get a set from John Lewis a while back as the 5 year guarantee was pretty good. Needless to say, the set's price shot up £100 over night

16-11-2008, 18:02	#13
Starla Forum Member Join Date: Sep 2007 Posts: 307	They're doign that model for £329.99 at Comet just now, without the guarantee right enough. Comet take the insurance in three installments though so it's not as much to pay all at once. Just tell John lewis you've changed your mind, then buy it again from them at the cheaper price or from somewhere else. Everyone is entitled to take something back as long as they haven't opened it (I think).

16-11-2008, 18:25	#14
Fatwaz Forum Member Join Date: Sep 2006 Location: Essex Posts: 1,992	its 319 in richer sounds and a 5 year warranty another 31.90 if you want it

17-11-2008, 17:35	#15
RH75 Forum Member Join Date: Apr 2006 Location: Kent Posts: 211	Thank you for the replies - I'm very happy to report back that John Lewis have agreed to refund the £70 without any hassle. Will definetly shop there again - providing my tv does turn up on Friday as promised!

17-11-2008, 18:00	#16
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by RH75 Thank you for the replies - I'm very happy to report back that John Lewis have agreed to refund the £70 without any hassle. Will definetly shop there again - providing my tv does turn up on Friday as promised! Not very quick on deliveries are they?.

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Price Drop!